Somerstown Surgery
Somerstown Central Community Hub, Tyseley Road, Southsea, Hampshire, PO5 4EZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Your recent appointment
Rated 5 stars out of 5
by Katrina W - Posted on 22 August 2022
I arrived shortly before my appointment and booked in on the screen. Waited a few minutes then was seen. Very quick and didn’t have to wait too long past my appointment time.
Visited August 2022
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 31 August 2022
Thank you for your feedback. Masks are available for all patients if you need one, please ask reception. Hand sanitiser is also available in reception areas.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by Circe C - Posted on 14 July 2022
The nurse took my blood for my test very quickly and it was pain free. There was an issue with the blood test form not having any information on it about what tests were required from my sample and the nurse sorted it quickly and efficiently.
Visited July 2022
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 15 July 2022
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by Amy B - Posted on 01 August 2022
The Doctor was absolutely excellent. Very friendly and made us feel like we were important and being listened to. Although nobodys fault in particular, we had to wait a long time with a small baby which is difficult.
Visited July 2022
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 09 August 2022
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Provided by Working Feedback
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Review titled Appointment with would nurse to address infection issues
Rated 5 stars out of 5
by Christina M - Posted on 20 July 2022
The nurse I saw was helpful and professional. She discussed options and how we should try some new approaches to treating the wound. She listened and discussed treating with respect my own understanding and knowledge of what was possibly needed. Also good to have same nurse as this provides continuity and establishes trust.
Visited July 2022
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 29 July 2022
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Provided by Working Feedback
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Review titled Discussion of test results & physical examination
Rated 4 stars out of 5
by Anonymous - Posted on 26 July 2022
I visited the GP to discuss my blood test results & have a physical examination. The doctor was polite & professional but unfortunately, she was unable to diagnose my health condition. I will probably have to see a specialist. Apparently the NHS waiting list could be as long as 18 months!
Visited July 2022
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 29 July 2022
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 4 stars out of 5
by John N - Posted on 28 July 2022
Bloods taken efficiently and without fuss. Subsequent text message advised no further action required but system has set up a telephone appointment with diabetic nurse. While I am happy with this perhaps there should be greater clarity.
Visited July 2022
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 01 August 2022
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Provided by Working Feedback
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Review titled Blood test
Rated 4 stars out of 5
by Sharon B - Posted on 08 July 2022
Lovely nurse but, cant review my rests online and after requesting my medication online, im only getting one months worth of medication at a time which must cost the surgery more money as you are having to deal with my scripts monthly instead of the old 3 monthly scripts i used to get. Also cannot review any of my information on the sys online site since portsdown group took over from Hanway group
Visited July 2022
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 16 July 2022
Thank you for your comments. When transferring to on-line prescription requests you should still be able to request 3 months rather than 1, it would appear that the set-up has been changed for some reason, you can call to get this changed, or put a comment in with your next request to get this changed. Your access to your records should have remained the same, however this is easily resolved by either speaking to reception or telephoning for assistance.
Provided by Working Feedback
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Review titled My recent appointment
Rated 3 stars out of 5
by Anonymous - Posted on 25 July 2022
Somerstown surgery - My appointment for bloods was running late, but the HCA did her job efficiently when I got in. The receptionist was very helpful in guiding me regarding the online appt booking procedures. As for Portsdown Group as a whole - if you can find a different GP group then do.... physically getting to see a GP is impossible. Even when there is a clear indication that you need to see a Dr, they'll send you to the Urgent Treatment Centre rather than give you an appt! Avoid!
Visited July 2022
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 06 August 2022
Thank you for your comments. I would like to assure you that we will always ask the relevant questions, to ensure you are appointed with the most appropriate clinician.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2022
Appointment went well as planned Even after getting there late,I got attended to regardless within a few minutes.nurse was really nice as well and professional.
Visited July 2022
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 12 July 2022
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by David W - Posted on 26 July 2022
It all worked like clockwork. On time Well socially distanced Only two other people in waiting room. In and out very quickly.
Visited July 2022
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 29 July 2022
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Provided by Working Feedback