South Birmingham Urgent Treatment Centre
South Birmingham Urgent Treatment Centre, 15 Katie Road, Selly Oak, Birmingham, B29 6JGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Linda - Posted on 26 January 2023
Couldn’t get a GP appointment but was given this number for urgent treatment center. Well over 2hrs waiting in call queue and still didn’t get through. Instead of any medical assistance I feel like I’ve just been mugged… check your phone bill. £30 on a 2hr+ call that I didn’t even get to speak to a receptionist never mind an actual doctor.
Visited December 2022
South Birmingham Urgent Treatment Centre has not yet replied.
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Review titled Wait on a call to be told they cannot serve
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2022
I rang to talk about my daughter, I waited a long time. When eventually call has been taken, I am told they take no more patients today. Why do they not automise and make people wait unnecessarily!
Visited November 2022
South Birmingham Urgent Treatment Centre has not yet replied.
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Review titled Utterly ridiculous
Rated 1 star out of 5
by Louise - Posted on 08 November 2022
Turned up at the ‘walk in’ centre after calling my GP since 8.15, getting through at about 8.40 to find there’s no appointments left. I arrived to find a poster on door saying they are no longer a walk in centre and to call a number to get a call back. I’ve currently been on phone for 57 minutes in a call queue, with the queue going down by 1 about every 20 minutes!! So thus is just another GP surgery I can’t get through to. What is the point of this service if it’s as inaccessible as my own GP surgery??
Visited November 2022
South Birmingham Urgent Treatment Centre has not yet replied.
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Review titled Questionable receptionist
Rated 3 stars out of 5
by Ben - Posted on 24 November 2022
Called and made an appointment with the receptionist who said the doctor would call me back within 10minutes and asked if the number I called on is the best number to reach me. I said it was as I only use my mobile. No call so called back an hour later and spent 45mins in the queue. Then they closed. Called the next day spoke to a different receptionist who said I was called back on a landline. Which I don’t have so I don’t know where they got that from. she didn’t seem to care as she wasn’t working the day before and was apologetic that it had happened
Visited November 2022
South Birmingham Urgent Treatment Centre has not yet replied.
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Review titled Can't get to talk to them, let alone an appointment
Rated 1 star out of 5
by Dan - Posted on 18 October 2022
Most frustrating. Been calling since opening, engaged all the time. eventually got into a queue "There are more than 5 in the queue". Over the next 31 minutes it counted down until I was number on in the queue, then "click" my call was answered an hung up! Disgusting service.
Visited October 2022
South Birmingham Urgent Treatment Centre has not yet replied.
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Review titled Apoalling service
Rated 1 star out of 5
by Shaykh Hafeezud Din - Posted on 07 December 2022
We were very badly and unprofessionally treated at the centre! Nonetheless a service manager emailed me asking to meet me to go forward; I’ve replied back but no response! Sheer appalling and unprofessional service that really needs looking at!
Visited October 2022
South Birmingham Urgent Treatment Centre has not yet replied.
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Review titled Terrible service. Rude staff.
Rated 1 star out of 5
by Anonymous - Posted on 28 September 2022
I attended what used to be the walk in centre. However, whilst the rest of us have had to return to normal, the same is not true of this particular health centre. The person on the intercom told me that I'll just have to phone and wait, and if I don't like that then I'm welcome to go somewhere else. Not a great opening experience there. I have currently been working for over an hour on the phone, and it is taking 25-30 minutes to move up a single space in the queue. This isn't even to speak to anyone with any clinical training. 25 minutes per slot in the queue just to speak to a receptionist, with a further 2 hour wait advised on the door to speak to someone with any medical training that can actually help. Whilst waiting and not moving up a single space in queue I spoke to the pharmacy next door, they looked at my open wound and told me that I have a staphylococcus infection which is responsible for the exacerbated exudation and very kindly changed the dressing on my aforementioned wound. The so called urgent treatment centre has no sense of urgency, or even the slightest inclination of patient care/treatment. Truly shocking service. I'd be better off waiting for the infection to spread and then attending the hospital than trying to recieve any primary care from this particular organisation.
Visited September 2022
South Birmingham Urgent Treatment Centre has not yet replied.
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Review titled Disgusting service
Rated 1 star out of 5
by Anonymous - Posted on 28 September 2022
Absolutely disgraceful service at this centre. I spent over an hour and a half on the phone to be "greeted" by a disgustingly rude receptionist. She asked me what I wanted, I said I needed to speak to a doctor or clinician so that I could recieve the treatment I was in need of. She said "well you need to go through me for that." A receptionist should not be a gate keeper for health care. She then asked me what I do for a living, my job has absolutely nothing to do with whether or not I recieve care. When the receptionist asked me what I wanted again I told her to speak to clinician or a doctor, and also the practice manager she hung the phone up on me. She took no details regarding how someone was to contact me. Or even asked what the condition was that I was requiring medical treatment for. It is an absolute disgrace that this particular individual is allowed to operate in a customer facing position, let alone one which is dealing with potentially vulnerable individuals. The receptionist also told me that I had not spent over an hour waiting on the phone just to speak to a receptionist. I have the call logs that show I was infact waiting that long for someone to take my call, and then not even process the call. I have seen another review where the health centre have advised someone to call back if they have a complaint. How exactly is a complaint meant to be logged about the service if when you ask to speak to the practice manager you are hung up on without your contact details being taken? How is a clinician or doctor meant to call me back to discuss my medical condition if the receptionist hangs the phone up without asking me for my name, number, or what is wrong with me? This establishment is a disgrace to the NHS and needs to seriously review the quality of staff that they have working for them.
Visited September 2022
South Birmingham Urgent Treatment Centre has not yet replied.
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Review titled Great Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2022
Although getting an appointment at the UTC is not easy, and it should really be back to normal now post covid, the doctor I took my daughter to see tonight was probably the best doctor I've seen in many years. Knowledge, attentive, caring and gave us every confidence that he knew what he was doing, went above and beyond. Excellent consultation. He took time to understand the problem, didn't fob us off, gave holistic advice aswell as identifying the problem. Sometimes just having a doctor say " I can see you are really unwell" gives you confidence that you are being taken seriously. Very grateful.
Visited August 2022
South Birmingham Urgent Treatment Centre has not yet replied.
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Review titled Disgusting Service
Rated 1 star out of 5
by Mrs Sharon McIntosh - Posted on 30 August 2022
Having been told to contact this surgery due to no appts at mine no-one answers the phone only to be told call back later. Good job I spoke to 111 as well who advised I need to be seen!!!
Visited August 2022
South Birmingham Urgent Treatment Centre has not yet replied.