South View Partnership
Southview Lodge, South View, Bromley, Kent, BR1 3DRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice and attentive staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
Friendly, attentive staff and exceptional service at a worrying time when my son had breathing difficulties. Referred for same-day blood tests and a chest x-ray at the Princess Royal University Hospital. This early intervention was crucial in obtaining the correct treatment for my son. Also in my experience, E-consults are responded to timely and efficiently which saves time when attending the surgery is not necessary.
Visited July 2024
Review titled South View Partnership
Replied on 17 July 2024
Thank you for taking the time to leave us this kind review. I'm so glad your son received an exceptional service and we hope he is feeling better now. Its great you have found our eConsult service very effective, we are always striving to give our patients the best journey navigating our services. Kind regards Jo, Assistant Practice Manager.
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Review titled Fantastic Service
Rated 5 stars out of 5
by Jane Dent - Posted on 16 July 2024
I feel compelled to write a review of my recent experiences given that a lot of GP surgeries are facing criticism. All staff are extremely helpful and respectful, but a special thank you to the surgery pharmacist, who went above and beyond recently, taking the time to alleviate my concerns and answering my many questions regarding my medication. Thank you to all South View Surgery staff
Visited June 2024
Review titled South View Partnership
Replied on 17 July 2024
Hi Jane, thank you for taking the time to send us this lovely feedback. I will pass on your thanks to our Pharmacist and despite the pressure on primary care we proud ourselves on delivering a high standard of service to all our patients. Kind regards Jo, Assistant Practice Manager.
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Review titled wonderful doctors practice in general
Rated 5 stars out of 5
by philip neil harvey - Posted on 26 May 2024
On the whole I receive a good service but a little feed up of the surgery keeping on phoning me up for blood tests I value my independence and health I know you guys are only doing their job the current medication I take on a regular basis and makes me go to the toilet often it is totally unsuitable I want a better quality of life. I guess I am lumbered with all the medical conditions wether I like it or not. I send my very best wishes to all the staff.
Visited May 2024
Review titled South View Partnership
Replied on 28 May 2024
Hi Neil, Thank you for your lovely feedback, we are delighted to hear you are pleased with our 'wonderful' practice. Regular monitoring in the form of blood tests and blood pressure checks etc. are important and whilst it may be a little frustrating for some patients we hope you appreciate the importance of us requesting this information. Thank you again for your feedback which I will share with the team! Nina - Practice Manager, South View Partnership
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2024
Thank you very much for being so kind, helpful and proactive when dealing with the administrative aspects involved following the death of my dad. My family and I are very pleased with how efficient and quick the whole process was. Many thanks to the team.
Visited April 2024
Review titled South View Partnership
Replied on 05 April 2024
We really appreciate you leaving this lovely feedback, especially at this difficult time for you and your family. I am pleased our team were able to make the process quick and efficient for you. Kind regards Nina - Practice Manager
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Review titled Lack of chance to dialogue and confusing path on-line
Rated 4 stars out of 5
by Valerie Pearce - Posted on 04 March 2024
Tha main comment I have today is, that I started with e consult. I was told I needed medical advice and to go to 111. They referred me to ‘Just Ask’ who suggested a phone conversation which would have cost £34! I then rang the surgery- receptionist very helpful and spoke clearly as I have hearing loss. Later the Dr sent me an email and recommended decongestants and steam inhalation. I couldn’t reply to her & say that I’ve been advised in the past not to take decongestants because of high blood pressure. The pharmacist re-iterated this. I have generally been very satisfied with my involvement with the practice over 11 years, including during the pandemic, but I found today’s experience frustrating and exhausting.
Visited March 2024
Review titled South View Partnership
Replied on 13 March 2024
Dear Valerie Thank you for your positive feedback regarding our practice. I am pleased to see you have been able to access the advice of a healthcare professional since submitting your review. Kind regards Jo On behalf of South View Partnership
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Review titled Unhappy with the service
Rated 1 star out of 5
by Savedna Peter - Posted on 22 February 2024
Since I have joined the GP 1 year ago my experience hasn’t been pleasant. Despite giving clear instructions what blood tests I need the doctor hasn’t listed it. After going back and forth with the clinic requesting the doctor I finally get blood tests done. This process took 6months. This has now happened 3 times in a row. When I called to speak to the doctor they aren’t available. When fill in the triage request the time frames don’t match. Not at all happy with the service provided.
Visited February 2024
Review titled South View Partnership
Replied on 13 March 2024
Dear Savenda Thank you for your feedback. It was good to be able to resolve this issue on the phone with you. Kind regards Jo on behalf of South View Partnership
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Review titled Very reliable
Rated 5 stars out of 5
by Suzanne Deakin - Posted on 09 June 2024
I had vertigo and I was given an appointment with the physio therapist. She manipulated my head and thankfully I have not had vertigo since.
Visited January 2024
Review titled South View Partnership
Replied on 10 June 2024
Hi Suzanne thank you for taking the time to leave this kind review. It has been lovely to share with our physio and the wider team. We are delighted your vertigo has not retuned since your treatment. Kind regards Jo, Assistant Practice Manager on behalf of South View Partnership.
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Review titled Staff are helpful and friendly
Rated 4 stars out of 5
by Anonymous - Posted on 01 December 2023
Staff are always helpful and friendly. The help I've received just lately has been brilliant. I have had no problem with them keeping in touch, listening to me and helping with new appointments and medication. But I haven't seen anyone in person, fine with me it's more convenient, but that won't work for everyone!
Visited November 2023
Review titled South View Partnership
Replied on 14 March 2024
Thank you very much for taking the time to leave this lovely feedback, we are pleased you found had such a positive outcome to all our services! Our triage system ensures patients receive a prompt response with an appropriate appointment and outcome. Kind regards. Nina on behalf of South View Partnership. (response sent November 2023)
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Review titled Caring doctors
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2023
Todays experience at Southview was really commendable.The doctor was patient,listened intently and showed compassion.A truly wonderful experience,thank you.
Visited November 2023
Review titled South View Partnership
Replied on 14 March 2024
We are really pleased you had such a positive experience, thank you for taking the time to leave this review, we are very proud of our team and its it is great to share such lovely feedback with them! Kind regards Nina - Practice Manager (response sent November 2023)
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Review titled Good practice
Rated 5 stars out of 5
by Trevor Drury - Posted on 06 November 2023
On this occasion I had a physiotherapy appointment and the therapist had some concerns, I was seen by the duty doctor immediately. Prior to this I have used e consult and found that service very good.
Visited November 2023
Review titled South View Partnership
Replied on 13 March 2024
Dear Trevor - Thank you for taking the time to give this lovely feedback which I have shared with the team, we are pleased our First Contact Physio service was helpful and they were able to ensure you had contact as needed with the GP. Kind regards Nina on behalf of South View Partnership (response shared in November 2023 but not published by NHSE)