South View Partnership
Southview Lodge, South View, Bromley, Kent, BR1 3DRContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about South View Partnership.
Reviews
-
Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2025
I have had excellent service via e-consult and follow up from the GP Pharmacy Associate. He follows up quickly after I asked a question about my statin and a possible interaction . Many thanks
Visited January 2025
Review titled South View Partnership
Replied on 22 January 2025
Dear Patient Thank you for taking your time to fill out this review. I'm glad you have found our pharmacy associate helpful and responsive. I will pass this on to our team. Kind regards Jo, Assistant Practice Manager.
-
Review titled Some good doctors but some unhelpful and rude admin stuuff
Rated 2 stars out of 5
by Anonymous - Posted on 23 December 2024
After waiting over 45 to a scheduled telephone appointment to discuss my test results with doctor this morning. I rang the surgery only to be told by receptionist that doctor “ a little late” and all they can do is to get them to call me when they are free. No apology of any sort was offered. When I remarked that as a patient if I was 45 minutes late I would at least apologise and I wouldn’t be seen by the doctor. Your receptionist response was” that’s neither here nor there “ Now my appointment is over 1hr 10 minutes late and no one has rang me to offer any solutions or apologise . As apparently calls are monitored perhaps the practice manager should actually listen to some of them and at least train their receptionist stuff not to be rude the patients and be a bit more civil and professional
Visited December 2024
Review titled South View Partnership
Replied on 23 December 2024
Dear patient, thank you for taking the time to leave this review. I'm sorry you had an extended wait for your telephone appointment today, as you can appreciate 2 days before Christmas is a very busy time for us and the doctors are not always able to ring exactly at the time stated. I apologise for our receptionist's attitude, I will ensure this is taken up with the team. As this post is anonymous I'm afraid I am unable to look into this issue more. Kind regards Jo, Assistant Practice Manager.
-
Review titled Incredibly helpful
Rated 5 stars out of 5
by Lindy Springett - Posted on 03 December 2024
Pharmacist rang me and went through all necessary information. Then answered further questions from me about medication/conditions. I was treated as an intelligent human being and it was all so helpful.
Visited December 2024
Review titled South View Partnership
Replied on 05 December 2024
Dear Mrs Springett Thank you for taking the time to leave this lovely feedback. Its great to hear our pharmacy team were helpful and had your best interests at heart. I will pass this on to the team. Kind regards Jo, Assistant Practice Manager.
-
Review titled The doctors are anxious to be helpful
Rated 5 stars out of 5
by Mike Emmott - Posted on 18 November 2024
The GP explained what the surgery was able to offer its elderly clientele, who often have complex issues to deal with, and the role of A and E, with their extensive diagnostic facilities, in investigating symptoms. He offered positive advice about my condition, which I have acted on.
Visited November 2024
Review titled South View Partnership
Replied on 22 November 2024
Dear Mr Emmott, thank you for taking the time to send us this review. I'm glad to hear the GP gave you lots of useful information on how to use the surgeries services correctly. I will pass your feedback on to our team. Kind regards Jo, Assistant Practice Manager.
-
Review titled Great practice
Rated 5 stars out of 5
by Barbara - Posted on 09 December 2024
I have the physio twice now and my dizziness has now been treated with the Epley manoeuvre . brilliant physio and would highly recommend the practice .
Visited November 2024
Review titled South View Partnership
Replied on 23 December 2024
Dear Barbara, thank you for taking the time to leave this lovely review. Its great to hear our physio has been able to treat you successfully. I will pass on your message to the team. Kind regards Jo, Assistant Practice Manager.
-
Review titled Excellent Pharmacy Technician
Rated 4 stars out of 5
by Anonymous - Posted on 14 November 2024
For the past two years I have received excellent support from the pharmacy technician at Southview. I find him to be professional, with an excellent attention to detail, patience in explaining test results and following up with supportive information to make positive changes. Thank you.
Visited November 2024
Review titled South View Partnership
Replied on 22 November 2024
Dear Patient, thank you for taking the time for submitting this review, it is lovely to hear you have had excellent support from our pharmacy technician and we will pass on your comments to him. Kind regards Jo, Assistant Practice Manager.
-
Review titled Terrible practice
Rated 1 star out of 5
by Maryna - Posted on 28 October 2024
i have received the phone call earlier this afternoon by lovely lady to see the doctor for my skin rashes. i understand that i was theast patient and her terrible attitude towards me was unacceptable. this particular 'doctor ' was hardly checked my skin and couldn't express herself.. i am sorry but i would expect better level of specialist advice anyone of us can use Google for help. i am so frustrated that my gp lost the level of professionalism and knowledge. standards are gone however i am like many of us paying for nhs service which is not present. i have asked her for referral about my middle ear as in august when I've seen another practitioner my symptoms are the same. she asked me to complete another appointment which is totally unacceptable and bliss of bureaucracy! i have no time or spare day to visit such a low-level of G gp Terrible experience and disappointment.
Visited October 2024
Review titled South View Partnership
Replied on 12 November 2024
We were sorry to receive this feedback, our triage system enabled us to identify your online consultation which you had submitted in the morning and offer you an appointment to be seen later the same day, I understand you received an examination, diagnosis and treatment, I am sorry you are disappointed with this service. As an urgent on the day appointment, I hope you can understand the time restraints on an already busy clinic and the reason our clinician was unable to deal with other routine matters you raised during this appointment. We hope you are now feeling better. Nina, Practice Manager South View Partnership
-
Review titled It took just one look…
Rated 5 stars out of 5
by Allison - Posted on 05 November 2024
For my Doctor at Southview Partnership to advise me to go to straight to A&E on 31/10 I can’t explain how grateful I am that during my appointment my Doctor had a calm professional attitude throughout, she took the time to listen and examine me drawing to a quick conclusion all the while thinking about the next steps and about how serious the situation could get Indeed the first 24 hours at the hospital was fraught and a little scary whilst the Doctors there had to try a variety of antibiotics until one started working Whilst it took the hospital some time to confirm my GP’s diagnosis was correct and I really would hate to think what would have happened if I hadn’t had the appointment and if hadn’t followed her advice I was discharged from hospital yesterday and am weak as a kitten but am so grateful that despite the system of e-consults that we all like to complain about, when things got serious my GP practice were fantastic and I would highly recommend
Visited October 2024
Review titled South View Partnership
Replied on 06 November 2024
Thank you very much for taking the time to leave such a lovely review about our triage system and your consultation with our GP, I was delighted to share this with all the team! Hope you are now feeling better, sending you our best wishes. Nina - Practice Manager, SVP
-
Review titled On the whole the service given by staff is pretty good
Rated 4 stars out of 5
by philip neil harvey - Posted on 02 September 2024
Very much looking forward to my holiday to Zante in Greece. I send my good wishes to all the most excellent staff. Generally find the staff helpful.
Visited August 2024
Review titled South View Partnership
Replied on 10 September 2024
Hi Phillip, thanks for your kind review. We hope you are having a lovely holiday. Kind regards Jo, Assistant Practice Manager.
-
Review titled Great treatment
Rated 5 stars out of 5
by Roger Tilley - Posted on 14 September 2024
I went in suffering from Benign Paroxysmal Positional Vertigo. I received excellent treatment and as forecast after 3 sessions I was cured.
Visited August 2024
Review titled South View Partnership
Replied on 16 September 2024
Hi Mr Tilley Thank you for taking the time to leave us a lovely review. I will pass your kinds word to our Physiotherapist Mansi. Kind regards Jo - Assistant Practice Manager.