South View Partnership
Southview Lodge, South View, Bromley, Kent, BR1 3DRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible practice
Rated 1 star out of 5
by Maryna - Posted on 28 October 2024
i have received the phone call earlier this afternoon by lovely lady to see the doctor for my skin rashes. i understand that i was theast patient and her terrible attitude towards me was unacceptable. this particular 'doctor ' was hardly checked my skin and couldn't express herself.. i am sorry but i would expect better level of specialist advice anyone of us can use Google for help. i am so frustrated that my gp lost the level of professionalism and knowledge. standards are gone however i am like many of us paying for nhs service which is not present. i have asked her for referral about my middle ear as in august when I've seen another practitioner my symptoms are the same. she asked me to complete another appointment which is totally unacceptable and bliss of bureaucracy! i have no time or spare day to visit such a low-level of G gp Terrible experience and disappointment.
Visited October 2024
Review titled South View Partnership
Replied on 12 November 2024
We were sorry to receive this feedback, our triage system enabled us to identify your online consultation which you had submitted in the morning and offer you an appointment to be seen later the same day, I understand you received an examination, diagnosis and treatment, I am sorry you are disappointed with this service. As an urgent on the day appointment, I hope you can understand the time restraints on an already busy clinic and the reason our clinician was unable to deal with other routine matters you raised during this appointment. We hope you are now feeling better. Nina, Practice Manager South View Partnership
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Review titled It took just one look…
Rated 5 stars out of 5
by Allison - Posted on 05 November 2024
For my Doctor at Southview Partnership to advise me to go to straight to A&E on 31/10 I can’t explain how grateful I am that during my appointment my Doctor had a calm professional attitude throughout, she took the time to listen and examine me drawing to a quick conclusion all the while thinking about the next steps and about how serious the situation could get Indeed the first 24 hours at the hospital was fraught and a little scary whilst the Doctors there had to try a variety of antibiotics until one started working Whilst it took the hospital some time to confirm my GP’s diagnosis was correct and I really would hate to think what would have happened if I hadn’t had the appointment and if hadn’t followed her advice I was discharged from hospital yesterday and am weak as a kitten but am so grateful that despite the system of e-consults that we all like to complain about, when things got serious my GP practice were fantastic and I would highly recommend
Visited October 2024
Review titled South View Partnership
Replied on 06 November 2024
Thank you very much for taking the time to leave such a lovely review about our triage system and your consultation with our GP, I was delighted to share this with all the team! Hope you are now feeling better, sending you our best wishes. Nina - Practice Manager, SVP
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Review titled On the whole the service given by staff is pretty good
Rated 4 stars out of 5
by philip neil harvey - Posted on 02 September 2024
Very much looking forward to my holiday to Zante in Greece. I send my good wishes to all the most excellent staff. Generally find the staff helpful.
Visited August 2024
Review titled South View Partnership
Replied on 10 September 2024
Hi Phillip, thanks for your kind review. We hope you are having a lovely holiday. Kind regards Jo, Assistant Practice Manager.
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Review titled Great treatment
Rated 5 stars out of 5
by Roger Tilley - Posted on 14 September 2024
I went in suffering from Benign Paroxysmal Positional Vertigo. I received excellent treatment and as forecast after 3 sessions I was cured.
Visited August 2024
Review titled South View Partnership
Replied on 16 September 2024
Hi Mr Tilley Thank you for taking the time to leave us a lovely review. I will pass your kinds word to our Physiotherapist Mansi. Kind regards Jo - Assistant Practice Manager.
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Review titled Great practice and attentive staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
Friendly, attentive staff and exceptional service at a worrying time when my son had breathing difficulties. Referred for same-day blood tests and a chest x-ray at the Princess Royal University Hospital. This early intervention was crucial in obtaining the correct treatment for my son. Also in my experience, E-consults are responded to timely and efficiently which saves time when attending the surgery is not necessary.
Visited July 2024
Review titled South View Partnership
Replied on 17 July 2024
Thank you for taking the time to leave us this kind review. I'm so glad your son received an exceptional service and we hope he is feeling better now. Its great you have found our eConsult service very effective, we are always striving to give our patients the best journey navigating our services. Kind regards Jo, Assistant Practice Manager.
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Review titled Amazing GP service
Rated 5 stars out of 5
by Anonymous - Posted on 05 August 2024
After sending an econsult Monday morning I was offered an emergency slot the same day. The surgery was flexible in reorganising one for the following day as I was away from Bromley. At appointment, the GP I saw was significantly concerned with my presentation, conducted a thorough physical examination and took tests after asking many questions. She prescribed medication but warned me to have a low threshold to attend A&E if no improvement after one dose. After her emphasised advice, I did indeed end up presenting at A&E the same evening, was prioritised and admitted with a condition, exactly as the GP had correctly diagnosed. Her timely advice, skilled diagnostic ability and her compassion and concern was a testament to the surgery. I am most grateful.
Visited July 2024
Review titled South View Partnership
Replied on 06 August 2024
Dear Patient Thank you very much for taking the time to leave this great feedback, we are so pleased to hear our eConsult service ensured you were allocated a prompt appointment and you received excellent clinical advice on onward care and treatment. I hope you are recovering well. Our team will be delighted to read this review! Nina - Practice Manager
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Review titled Fantastic Service
Rated 5 stars out of 5
by Jane Dent - Posted on 16 July 2024
I feel compelled to write a review of my recent experiences given that a lot of GP surgeries are facing criticism. All staff are extremely helpful and respectful, but a special thank you to the surgery pharmacist, who went above and beyond recently, taking the time to alleviate my concerns and answering my many questions regarding my medication. Thank you to all South View Surgery staff
Visited June 2024
Review titled South View Partnership
Replied on 17 July 2024
Hi Jane, thank you for taking the time to send us this lovely feedback. I will pass on your thanks to our Pharmacist and despite the pressure on primary care we proud ourselves on delivering a high standard of service to all our patients. Kind regards Jo, Assistant Practice Manager.
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Review titled wonderful doctors practice in general
Rated 5 stars out of 5
by philip neil harvey - Posted on 26 May 2024
On the whole I receive a good service but a little feed up of the surgery keeping on phoning me up for blood tests I value my independence and health I know you guys are only doing their job the current medication I take on a regular basis and makes me go to the toilet often it is totally unsuitable I want a better quality of life. I guess I am lumbered with all the medical conditions wether I like it or not. I send my very best wishes to all the staff.
Visited May 2024
Review titled South View Partnership
Replied on 28 May 2024
Hi Neil, Thank you for your lovely feedback, we are delighted to hear you are pleased with our 'wonderful' practice. Regular monitoring in the form of blood tests and blood pressure checks etc. are important and whilst it may be a little frustrating for some patients we hope you appreciate the importance of us requesting this information. Thank you again for your feedback which I will share with the team! Nina - Practice Manager, South View Partnership
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2024
Thank you very much for being so kind, helpful and proactive when dealing with the administrative aspects involved following the death of my dad. My family and I are very pleased with how efficient and quick the whole process was. Many thanks to the team.
Visited April 2024
Review titled South View Partnership
Replied on 05 April 2024
We really appreciate you leaving this lovely feedback, especially at this difficult time for you and your family. I am pleased our team were able to make the process quick and efficient for you. Kind regards Nina - Practice Manager
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Review titled Lack of chance to dialogue and confusing path on-line
Rated 4 stars out of 5
by Valerie Pearce - Posted on 04 March 2024
Tha main comment I have today is, that I started with e consult. I was told I needed medical advice and to go to 111. They referred me to ‘Just Ask’ who suggested a phone conversation which would have cost £34! I then rang the surgery- receptionist very helpful and spoke clearly as I have hearing loss. Later the Dr sent me an email and recommended decongestants and steam inhalation. I couldn’t reply to her & say that I’ve been advised in the past not to take decongestants because of high blood pressure. The pharmacist re-iterated this. I have generally been very satisfied with my involvement with the practice over 11 years, including during the pandemic, but I found today’s experience frustrating and exhausting.
Visited March 2024
Review titled South View Partnership
Replied on 13 March 2024
Dear Valerie Thank you for your positive feedback regarding our practice. I am pleased to see you have been able to access the advice of a healthcare professional since submitting your review. Kind regards Jo On behalf of South View Partnership