Southwell Medical Centre
The Ropewalk, Southwell, Nottinghamshire, NG25 0ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2023
Called up at 3pm asking for advice for my 8 week old daughter, they offered us an appointment for 4:30 the same day. Brilliant to be able to actually get through to a gp, which has been a problem with my previous surgery.
Visited August 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you for your kind comments. It is always really nice to hear when we have done something well. I will ensure that your comments are fed back to members of our team. Kind regards Danielle Croucher Practice Manager
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Review titled Great menopause support
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2023
My doctor has offered thorough advice and support with regard to the menopause and made me feel empowered and supported- thank you !
Visited August 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you very much for taking the time to leave some positive feedback for us. We are really grateful that you have taken the time to comment on the service you have received. I will ensure that I pass on your comments to our team. Kind regards Danielle Croucher Practice Manager
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Review titled The best of the NHS
Rated 5 stars out of 5
by Emma S - Posted on 04 August 2023
Spoke to a GP on Monday morning who referred me to Newark for a scan. Scan appointment booked same day for 4 days later. Scan completed and results passed back to doctor in a matter of hours. Follow up phone call from same GP Friday pm. Amazing service. Thank you.
Visited July 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Excellent fast response
Rated 5 stars out of 5
by Ian Baird-Smith - Posted on 05 July 2023
I called the practice this morning and was given an appointment at 10:20. The doctor was thorough, very friendly and listened well to what I explained. She gave me a diagnosis and some treatment. I was very pleased with the whole experience and the speed of response of the practice.
Visited July 2023
Review titled Southwell Medical Centre
Replied on 11 July 2023
Thank you for taking the time to leave some positive feedback for the surgery. I will pass on your comments to our team at the next team meeting. Kind regards Danielle Croucher Practice Manager
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Review titled Efficient very quick service
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2023
I rang for a GP appointment was given available dates and then informed there was also one in 5 minutes ,which I was fortunately able to attend Saw Gp on time and also then another Gp colleague who had a specialist interest and knowledge of my problem . I was given advice and prescription and out of surgery within 20 mins of ringing for an appointment . I felt I had to share this experience when there is so much negativity around obtaining a GP appointment .I could not have had a more positive one . Thank you to all admin and medical staff
Visited July 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you for the kind comments that you have left for our service. All positive feedback is discussed with members of our team. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Looked after my little lad
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
My son was really unwell - I called the practice in the morning & gave details to the receptionist, who noted it down & told me she'd let a doctor know. Within 5 minutes a lovely doctor called back who booked him in to be seen that morning. Another lovely doctor checked my son over & put up meds, that doctor was concerned about something - & being a Friday (so weekend approaching) asked me to come back in the afternoon to recheck him to see if he had improved. Luckily he had. But it put all our minds at rest. Thank you all again, so much! I can't mention names, but hopefully those doctors know who they are!
Visited June 2023
Review titled Southwell Medical Centre
Replied on 11 July 2023
Thank you for taking the time to leave some feedback for the surgery. I am pleased to hear you were happy with your experience at the surgery and will be sure to pass on the comments to the team at the next staff meeting. Kind regards Danielle Croucher Practice Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
I have had to use the surgery twice this month for my two sons, having rarely used the GPs before. I was very impressed with the Care Navigators on both occasions. They took the time to get a brief idea of my concerns to arrange appropriate and timely appointments and sent me links so I could send photos ahead of the appointments. The GPs on both occasions were amazing taking the time to listen and arranging what was needed. The dispensing team were friendly and efficient as ever. Thanks so much for your care during a time of extreme NHS pressures.
Visited June 2023
Review titled Southwell Medical Centre
Replied on 11 July 2023
Thank you very much for taking the time to leave some feedback for the team. I will be sure to pass on your comments at the next staff meeting. We always do our best to provide a good level of service and will continue to aim for this level of service. Kind regards Danielle Croucher Practice Manager
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Review titled Hello. Is anybody there?
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
I have, today, spent over an hour trying…in vain…to reach someone. Anyone. 1) Tried results: I had tests three weeks ago and have heard nothing. (The nurse made me (previously) assure her that, in the incidence of clear results, I would ensure I had an appointment to see either her or a doctor. I would like to comply. I have tried to comply. 2) I phoned: appointments (third in line for nearly 20 minutes. No movement; 3) I phoned general enquiries (similar to above but second in line). At least I moved from second to first!! And there I remained. All the while, a voice kept telling me how very busy they were. Unfortunately, so are most of us. I will have to go into the practice-where one receptionist will be dealing with calls/enquiries/appointments- and the whole surgery knows your date of birth and problem. Not good enough and not unusual.
Visited June 2023
Review titled Southwell Medical Centre
Replied on 11 July 2023
Thank you for taking the time to leave some feedback for the surgery. I am sorry to hear on this occasion that you have been unhappy with the service you have received. We do aim to answer calls as quickly as we can and I can absolutely understand that it can be frustrating waiting to get through. I would recommend if you are in the queue, it may be of benefit to you to use the queue buster which will hold your place so you don't have to wait on the phone. When you reach first in the queue, you will receive a call back. We have had really good feedback about this system from others who have used it. With regards to the specific issues you mention about your blood tests, unfortunately, I am not able to provide comment as there is not enough information to enable me to investigate this for you. In trying to obtain results, there is the option of signing up for online services so that you are able to see information we hold about you as well as viewing results once they are received and filed into your record. When visiting the surgery, we do have a private room that is available for patients who do not wish to disclose information at the front desk and if this is the case, please just let one of our Care Navigators in reception know and they will be more than happy to see you in this room, away from the other patients. As with all feedback, I will of course discuss your comments with the team during the next staff meeting as we are always keen to improve on the services we provide where things go wrong. Kind regards Danielle Croucher Practice Manager
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Review titled Exemplary
Rated 5 stars out of 5
by Peter - Posted on 02 June 2023
I attended for a cortisone injection. I have been in a great deal of pain. Nothing was too much trouble. I felt at ease; everything was explained. Dr S and her colleague who was in attendance were highly professional, engaging and genuinely interested in me as an individual. I was advised clearly about self-care. When I mentioned associated symptoms they were addressed and further appointments offered and confirmed. Wonderful!
Visited June 2023
Review titled Southwell Medical Centre
Replied on 11 July 2023
Thank you for taking the time to leave us some feedback. We appreciate your comments and I will be sure to feed them back to the team at the next staff meeting. Kind regards Danielle Croucher Practice Manager
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Review titled Exemplary service
Rated 5 stars out of 5
by Eve Griffiths - Posted on 15 May 2023
I have received wonderful care and attention from Southwell Medical Centre in recent weeks. This has been at every level from Reception staff to Clinicians and doctors. This is not something I have experienced elsewhere. You are all to be highly commended!
Visited May 2023
Review titled Southwell Medical Centre
Replied on 01 June 2023
Thank you for taking the time to leave feedback for the surgery. I am really pleased to hear that you have been happy with the service you have received. I will be sure to pass on your comments to our team during our next staff meeting. Kind regards Danielle Croucher Practice Manager