Southwell Medical Centre
The Ropewalk, Southwell, Nottinghamshire, NG25 0ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled When will Southwell cast off the cloak of covid?
Rated 2 stars out of 5
by Anonymous - Posted on 30 May 2023
Unfortunately, the surgery is still requesting masks to be worn. The pandemic is over according to world health organisation and the national health service (review wouldn't let me use capitals) and even Newark hospital has stopped wearing masks. Really is time to move on and get back to some normality!
Visited May 2023
Review titled Southwell Medical Centre
Replied on 01 June 2023
Thank you for taking the time to leave feedback about the surgery. I appreciate and completely understand your feedback regarding the wearing of masks, however the government guidance for NHS staff with Covid-19 is that they should try to stay at home until they no longer have a temperature or no longer feel unwell. This means if our staff members become unwell with Covid-19 they should not come into work. We are not a large employer so all absences can have an impact on the day to day running of the surgery. This can include cancelling pre-booked appointments, reduced ability for booking of routine appointments, longer queues at reception and on the phones, increased waits for prescriptions and more. We are therefore keen to ensure that any impact is as limited as it can be, particularly where the impact results in loss of appointments. Having reviewed local risk assessments, we have found that some departments in the practice are able to share their workload and where someone is off, the impact isn’t as significant. However, when it comes to clinicians, they often have full clinics which have been pre-booked (sometimes weeks in advance) and due to other clinicians also being booked up, there is no capacity to absorb a fully booked clinic somewhere else. The only option at this time is for all of the non-urgent patients to be cancelled and to ask them to re-book and then to re-distribute more urgent matters into the remaining available slots. This means that there are less appointments available to be offered to other patients. With Covid-19 absences being unplanned, it is often too short notice to secure locum staff. We currently only require patients and staff to wear face masks in clinical rooms or in situations where distancing is not possible (e.g during examinations). Outside of these situations, we do not ask patients to wear masks. We continue to review and update our risk assessments and where requirements change for mask wearing, we will of course keep our patients informed. I think we can all agree we would like to resume normality as the pandemic has indeed been hard on everyone, but we are prepared to forego normality a little longer if this allows for us to provide a better level of service to our patients. As with all feedback, I will discuss your comments with the team at our next staff meeting. Kind regards Danielle Croucher Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Jane W - Posted on 05 June 2023
Excellent medical care and treatment at Southwell Medical Centre. I had an appointment with an independent clinic recently and they too praised the standard of care I was receiving.
Visited May 2023
Review titled Southwell Medical Centre
Replied on 11 July 2023
Thank you for taking the time to leave us some feedback. It is good to hear that your experience with us has been positive as this is the level of service we aim to offer for all. I will be sure to pass on the comments to the team at the next staff meeting. Kind regards Danielle Croucher Practice Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Liz Lupton - Posted on 23 May 2023
The experience I received was fantastic. The whole team were kind, caring and showed great professionalism at a time when I was particularly anxious. Thank you all so very much.
Visited May 2023
Review titled Southwell Medical Centre
Replied on 01 June 2023
Thank you for taking the time to leave feedback for the surgery. I am delighted to hear that your experience with the surgery has been a good one. We will continue to aim for these standards of care for all. I will be sure to pass on your feedback to the team. Kind regards Danielle Croucher Practice Manager
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Review titled Excellent care
Rated 4 stars out of 5
by Anonymous - Posted on 11 March 2023
Saw GP who promptly delt with referral and follow up care in a kind and sensitive way . The care received on referral was also excellent.
Visited March 2023
Review titled Southwell Medical Centre
Replied on 26 March 2023
Thank you for taking the time to leave your feedback about our service. We continue to work hard to deliver a good standard of care, that suits the needs of our patients. I am pleased to hear your experience with us has been good. Kind regards Danielle Croucher Practice Manager
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Review titled Awful Service
Rated 2 stars out of 5
by Anonymous - Posted on 31 March 2023
Had third lot of blood tests on Monday. At no point in between these tests has a Dr actually bothered to explain why my results show a problem. Phoned results line after 5 days to be told I could discuss it with Dr at the appointment. I wasn't aware I had an appointment. Very uncaring attitude and poor service
Visited March 2023
Review titled Southwell Medical Centre
Replied on 05 April 2023
Thank you for taking the time to feed back to us about the service you have received. I am sorry to hear that on this occasion you have not been happy with the service you have received. I am unable to comment on this any further due to not having enough information, however we do have a Practice Complaints procedure that we would recommend you follow if you wish to receive feedback about specific problems you have encountered. We work hard to meet the needs and expectations of our patients but occasionally things do go wrong. Where we identify this, we will always aim to improve. Kind regards Danielle Croucher Practice Manager
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Review titled Exceptional
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2023
When you continually hear whinges about poor service and long waiting times it is refreshing to deal with this practice. My first experience on asking for a non-urgent appointment was to be offered a face-to-face appointment with a choice of GP in less than 7 days. When first seeking a same day appointment I had a face-to- face within 40 minutes of calling - it could have been quicker but I'm not sure I could have been there in time! The next time, the GP had called back in less than 30 minutes. It goes without saying that the care and follow up I received maintained that level of service. Remarkable - thank you.
Visited March 2023
Review titled Southwell Medical Centre
Replied on 26 March 2023
Thank you very much for taking the time to leave us some feedback. We have been working hard to improve our services. Particularly the appointment system. We are mid way through our second appointment system trial so we are happy to hear about your experience. Kind regards Danielle Croucher Practice Manager
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Review titled Superb care and service
Rated 5 stars out of 5
by Kate Taylor - Posted on 06 February 2023
I can’t rate Southwell Medical Centre highly enough - incredibly efficient, lovely doctors and added bonus of the on-site dispensary as well.
Visited February 2023
Review titled Southwell Medical Centre
Replied on 09 February 2023
Many thanks for your positive feedback. I am really pleased to hear you have been happy with the care you have received. Kind regards Danielle Croucher Practice Manager
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Review titled Friendly Practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
My request for a telephone conversation appointment a week in advance was successful. My doctor made an appointment to see the Physiotherapist that day followed by a face to face appointment with the doctor. All very efficient and successful. Thank you to all the people concerned from the receptionist through to the doctor. The only problem I had was the length of time between asking for an appointment and the one I was offered.
Visited January 2023
Review titled Southwell Medical Centre
Replied on 09 February 2023
Thank you for sharing your experiences with the surgery. I am pleased to hear that you have been satisfied with your care. I will be sure to pass your comments on to the team. Kind regards Danielle Croucher Practice Manager
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Review titled A really good Practice
Rated 5 stars out of 5
by Suzanne Pitchford - Posted on 31 January 2023
I have always been happy with the care that I’ve received from this practice. Everyone from reception onwards will bend over backwards to help you. We live in trying times where the NHS is on a knife edge and we must remember this and be considerate to those who are battling to work through it. I would also like to say a special thank you today to the wonderful practice pharmacist for his knowledge, kindness and delivery of care. This is a really good efficient practice that I would highly recommend.
Visited January 2023
Review titled Southwell Medical Centre
Replied on 09 February 2023
Thank you very much for taking the time to leave feedback regarding your experience with the surgery. I will be sure to pass on your comments to the team. Kind regards Danielle Croucher Practice Manager
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Review titled Absolutely First Class Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
I was seen on the same day I telephoned for an appointment. I was seen on time, the GP was very thorough and reassuring. All in all a great level of service.
Visited January 2023
Review titled Southwell Medical Centre
Replied on 09 February 2023
Many thanks for leaving your feedback about the service you have received from us. I will be sure to pass on your comments to the team. Kind regards Danielle Croucher Practice Manager