Spring Hill Medical Centre
Phil Collins Way, Arley, Coventry, West Midlands, CV7 8FDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2024
Been trying to get appointment for two weeks, still calling back at 8am everyday to be told try again tomorrow.
Visited June 2024
Spring Hill Medical Centre has not yet replied.
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Review titled No available appointments
Rated 1 star out of 5
by Tom lovatt - Posted on 19 June 2024
I rarely use the doctors but have been trying for an appointment every day for 2weeks. If you hold to speak to a receptionist after the recorded message you are told to try again tomorrow. If you are lucky enough to get in the queue at 8am and and don’t get the “surgery is full today” message, you can wait to be phoned back by the receptionist only to be told by her “the surgery is full, please try tomorrow “ For some illogical reason they are still advertising for new patients on their website
Visited June 2024
Spring Hill Medical Centre has not yet replied.
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Review titled Appointment availability
Rated 1 star out of 5
by Tom lovatt - Posted on 28 June 2024
After 3 weeks of trying to get an appointment over the telephone I tried going to the surgery in person. The whole surgery is locked up for 1 hour at lunch. I drove to Parkleys surgery, spent 10 minutes filling a form in to transfer to their practice and was given an appointment for the following day. I can’t understand why a surgery that is unable to accommodate its existing patients is still taking on new patients.
Visited June 2024
Spring Hill Medical Centre has not yet replied.
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Review titled Excellent nursing staff
Rated 4 stars out of 5
by Andrew - Posted on 30 May 2024
Excellent service given, professional, effective and efficient. Diagnosed my condition quickly and implemented a solution.
Visited May 2024
Spring Hill Medical Centre has not yet replied.
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Review titled Helpful staff
Rated 4 stars out of 5
by Linda Driver - Posted on 08 April 2024
I had an issue and sent in a complaint they came back to me with a call the next day. The lady handled it quickly and efficiently and apologised. the reception and telephone staff are always pleasant and helpful. When I have called they have done as much as within there means to help.
Visited April 2024
Spring Hill Medical Centre has not yet replied.
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Review titled Help when needed
Rated 4 stars out of 5
by David Duggan - Posted on 13 March 2024
I know doctors surgeries are very busy places. However I have had recent surgery and needed help with my wounds and then I needed immediate access to a doctor. Yes I had to use the outdated phone in the morning procedure. However once I received my call back you could tell how hard they tried to get my issues dealt with. In fact I ended up visiting the surgeries 4 times in a week. I was treated with respect at all times whilst on the phone and during my visits. So all I can say is that when I needed help I got help. Thank you to all involved
Visited March 2024
Spring Hill Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Helen - Posted on 25 March 2024
Recently contacted my GP for an urgent query. Initial conversation with admin team who advised to send an email with photos to avoid error. Query resolved very quickly. Very thankful for the teams rapid response.
Visited March 2024
Spring Hill Medical Centre has not yet replied.
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Review titled Very Helpful and Diligent
Rated 4 stars out of 5
by Tony - Posted on 08 February 2024
I don’t call very often, but yesterday 7/2/24, I called at 2.00pm I was attended to by a very kind, polite and understanding member of staff. She immediately sent me a link to put some photos of my foot. At 2.40 I was called by a doctor and given an appointment at 4.00. The doctor was excellent and very thorough and helped me understand my problem and prescribed some medication. So by 4.20 I had finished my consultation and left the surgery a happy patient. I just wanted to say thank you for such excellent service.
Visited February 2024
Spring Hill Medical Centre has not yet replied.
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Review titled Excellent Staff
Rated 5 stars out of 5
by Robin - Posted on 03 August 2023
I personally have had excellent experiences at this surgery. While it would be nice to pre-book appointments, my daughter and I have never struggled to be seen when needed. The doctors are very attentive and sympathetic, and the nurses always excel and are very kind. It's a clean and pleasant space, with good services; iapt, pharmacist, dietician, etc., and very conveniently located. I want to particularly thank the reception and admin team, as I know it is a thankless job. I've witnessed them being yelled at or mistreated, and it's why it's important to me to thank them. They always go above and beyond, and always are very informative and friendly, and I appreciate how professional they are, even when things are difficult. Thank you to all involved at the surgery.
Visited August 2023
Spring Hill Medical Centre has not yet replied.
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Review titled Friendly and efficient
Rated 5 stars out of 5
by ALAN MADDISON - Posted on 06 July 2023
Very thoughtful and kind in approach.Listened and explained how to resolve issue.Very personable and professional.I brought up how people are rude when in practice. Which isn’t deserved and is unacceptable .Please respect your local practice and gp.
Visited July 2023
Spring Hill Medical Centre has not yet replied.