St Albans Medical Centre
Hucknall Lane, Nottingham, Nottinghamshire, NG6 8AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor service
Rated 1 star out of 5
by Paul Byrne - Posted on 22 December 2023
I've been with this practise for sometime now & after a number of disappointing experiences it's time to make it public. Made an appointment for the asthma nurse with a 3 wait for it to be cancelled on the, made a second appointment that too was cancelled when I attended the practice. Point number left waiting to see the doctor kept waiting for 30 minutes, when I did see the doctor was told I'd got 15 minutes. Told to go home and Google it. Point number 3 put on hold for 45 minutes to he cut off, then rang back to be left on hold again so I drove to the center to find 3 receptionists just sat around doing nothing and still on hold . Very poor quality of service and attitude
Visited December 2023
Review titled St Albans Medical Centre
Replied on 23 April 2024
Dear Paul, Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at nnicb-nn.c84004@nhs.net Thank you, Luke Practice Manager
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Review titled Avoid at all cost!
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
This practice is absolutely the worst I have ever been to. You ring at 8am for an appointment by 8:15 they are apparently all gone and they tell you to go a&e for something a gp should sort. They receptionist are so rude and unprofessional, and when you complain about not getting an appointment even after ringing for 2 months at 8am they tell you to be outside in a que for 8am so they can get you one. I’m sorry I’m disabled and can’t get there. I explained this and they said there is nothing they can do. And not to mention when having bloods done they text you to say something has come back but can’t tell you what it is untill your appointment in a months time. Such a bad doctors they don’t care honestly go somewhere else
Visited December 2023
Review titled St Albans Medical Centre
Replied on 23 April 2024
Dear Patient, Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at nnicb-nn.c84004@nhs.net Thank you, Luke Practice Manager
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Review titled Responsive - no, caring - no , safe - no
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2023
The surgery has been up and down with both professionalism, safety and caring for patients in a person centered way in recent months. This week seems to have been the worst they have been. Request for prescription still waiting after multiple days (unsure if dr iq works). Call for an appointment as a recurrent chest infection get told to call 8… when you have called at 8 and been on hold for 1 hour 40 minutes. It seems the drs don’t believe patients in regards to symptoms nor issues when you do get an appointment. All in all thought it was improving but major issues exist with the basic functions of a community drs. Drs when you do see them (rare) can be rude and dismissive of feelings and symptoms , prescription requests are always really slow to be actioned. Came here after being transferred when my dr retired wish I had the chance to choose a new drs. As other reviews state similar to what I have experienced. Just wish the surgery was better at being person centered and looking after those that they care for. They should listen not judge and be adequate in terms of speed in regards to prescriptions and appointments. I am hoping for an Inspection in the coming months as I do not believe they are meeting standard.
Visited September 2023
Review titled St Albans Medical Centre
Replied on 03 October 2023
Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at nnicb-nn.c84004@nhs.net Thank you, Luke Practice Manager