St Albans Medical Centre
Hucknall Lane, Nottingham, Nottinghamshire, NG6 8AQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about St Albans Medical Centre.
Reviews
-
Review titled Worst practice ever
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
Couldn’t get doctors appointment so used the app which should have replied next working day. 10 days later I get a reply which tells me to make a doctors appointment. After 40 mins in telephone queue, I’m told there are no appointments and have to ring at 8 o’clock. I start work at 8 and it’s impossible to ring . I am changing my doctor, this is the worst doctors I’ve ever been with. I’m only with them because my doctor retired and sent me here.I would be okay if I didn’t work and had all day to phone up or sit in the doctors waiting for an appointment.
Visited March 2023
Review titled St Albans Medical Centre
Replied on 14 July 2023
Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at nnicb-nn.c84004@nhs.net Thank you, Luke Practice Manager
-
Review titled Awful practise
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
Ring at 8 on the dot for the past 3 days to be on hold for over an hour and then told no appointments available. Ring 111 to be told contact your GP to get an appointment but when contacting GP again still told no can do. Receptionists are extremely rude and unhelpful. We’re told not to waste walk in and A&E time but what are we to do when the GP never has appointments available especially for young children
Visited February 2023
Review titled St Albans Medical Centre
Replied on 07 March 2023
Dear Patient, Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at [insert surgery email address]. Thank you, Luke Practice Manager
-
Review titled Satisfied patient
Rated 3 stars out of 5
by Anonymous - Posted on 13 February 2023
I visited the surgery today and was greeted by a polite and helpful receptionist. The doctor listened to my symptoms and was very thorough. Thank you.
Visited February 2023
Review titled St Albans Medical Centre
Replied on 07 March 2023
Dear Patient, Thank you for your feedback. We are happy to hear that we met your standards and expectation on this occasion. Thank you, Luke Practice Manager
-
Review titled extremely poor service
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
I had an appointment booked for a medication review and a smear test which was cancelled by the practice due to unforeseen circumstances. My medication has nearly run out now, they will not represcribe due to me needing a review. I was told when i enquired inside the practice (as there is always a 30 minute wait on the phone) a months worth would be issued to me as a urgent matter, due to not being able to be seen until march. I telephoned today and was told it hadn't been actioned. The receptionist said there was nothing else that could be done for me and i would need to call back. I was moved over to this practice when my practice closed but i wish i had been given the choice as i wouldn't recommend this one to anyone. They are accepting new patients but haven't got the staff or the capacity to provide access for the patients they already have. My smear hasn't been rebooked as the diary isnt available to do so for another week. Even then the practice nurse offers such limited appointment options. Unhelpful staff and poor patient care.
Visited February 2023
Review titled St Albans Medical Centre
Replied on 07 March 2023
Dear Patient, Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at [insert surgery email address]. Thank you, Luke Practice Manager
-
Review titled 4 weeks behind on vaccines and cancelled again
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
My new born was due his 8 week vaccinations, upon arrival it was cancelled and booked 4 weeks later! Due tomorrow and they cancelling it again, he is now 12 weeks and is going to be behind! I am furious especially with everything going around!
Visited January 2023
Review titled St Albans Medical Centre
Replied on 07 March 2023
Dear Patient, Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at [insert surgery email address]. Thank you, Luke Practice Manager
-
Review titled No time for patient
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
After having blood tests do to be told my cholesterol was high , then you can ear different foods or take tablets for a very long time wasn't even given a diet sheet .told to go home and read up about . Also 2 appointments to see the asthma nurse was cancelled after waiting 3 weeks for each one . Put on medication was told I'd get a phone to review it 6 weeks later I had to go asking for the nurse to phone me the list goes on . Happy to say I'll be going to a different practise
Visited January 2023
Review titled St Albans Medical Centre
Replied on 07 March 2023
Dear Patient, Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at [insert surgery email address]. Thank you, Luke Practice Manager
-
Review titled Very poor service again
Rated 1 star out of 5
by John Edwards - Posted on 05 November 2022
Receptionist phoned me to advise me the Doctor had ordered a blood test so would I like to book an appointment. Booked an appointment for Thursday 03/11/22 at 11:00am. Arrived for the appointment in plenty of time signed in with reception and was told take a seat. I was sitting on that seat for 40 minutes that’s how late the appointment was. I was called in to see the nurse who couldn’t find any Doctors orders for blood test on the computer.
Visited November 2022
Review titled St Albans Medical Centre
Replied on 20 December 2022
Dear John Edwards, Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at nnicb-nn.c84004@nhs.net Thank you, Luke Practice Manager
-
Review titled Poor practice
Rated 1 star out of 5
by John edwards - Posted on 21 October 2022
I’m very disappointed with the practice I’ve been trying to book a colorectal cancer blood test without success. All I get from the receptionist is no appointments available for the near future you will have to go to the hospital.
Visited October 2022
Review titled St Albans Medical Centre
Replied on 31 October 2022
Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at NNCCG.c84004@nhs.net. Thank you, Practice Manager
-
Review titled This surgery is getting sooo much worse
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
I really didn’t think it was possible to be any worse than it was, but alas here we are. Appointment book for 2 things nurse not given time to do both things, so have to wait for another appointment that is after waiting for 8 weeks for this appointment. Prescription has been with a dr for 7 days and still hasn’t been signed off, urgent from the hospital as the tablet this surgery have been giving me for 5+ years are not the right thing and here I am still waiting. Do not go here if you ever want to see an actual dr as I am not sure they even have one
Visited October 2022
Review titled St Albans Medical Centre
Replied on 31 October 2022
Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at NNCCG.c84004@nhs.net. Thank you, Practice Manager
-
Review titled on hold message
Rated 2 stars out of 5
by Anonymous - Posted on 09 September 2022
once one can get through a monotonous and continuous message saying ''you are number **in the queue'' is activated ,bad enough if you are number 1 in the queue let alone hanging on for 10 mins listening to it -it 's enough to drive you suicidal, perhaps it's there to make you hang up! what happened to the music with intermittent message telling you what number you are ?
Visited August 2022
Review titled St Albans Medical Centre
Replied on 20 September 2022
Dear Patient, Thank you for your feedback, the hold music was changed owing to a theme of feedback from patients that stated the hold music was crackly and causing negative experiences. We will take your feedback on and have requested to change this back to the hold music. Kind regards, Practice Manager The Practice St Albans