St Albans Medical Centre
Hucknall Lane, Nottingham, Nottinghamshire, NG6 8AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Reception
Rated 1 star out of 5
by Dawn - Posted on 22 July 2022
I attended an appointment well on time and was left at reception waiting to book in for over 5 minutes. The receptionist was dealing with a member of the pharmacy but priority should be given to people trying to book in for their appointment. When I did get to see the GP he commented I was 8 minutes late which I most definitely was not! Or should I say I would have been if reception had booked me in on time. This is unacceptable and a better booking in system is needed. I have no faith in this surgery anymore.
Visited July 2022
Review titled St Albans Medical Centre
Replied on 28 July 2022
Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at NNCCG.c84004@nhs.net. Thank you, Practice Manager