St Clements Health Centre
London Road, West Thurrock, Grays, Essex, RM20 4ARContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about St Clements Health Centre.
Reviews
-
Review titled Great Econsult
Rated 5 stars out of 5
by Patricia Green - Posted on 20 February 2025
I have used the econsult a few times with my doctors and everytime i get fast response. The service is easy to use and am always called back by the wonderful and kind reception staff within the same day...sometimes within 2 hours. I think that all doctors surgeries should introduce this service. This time was for my ankle. Doctor is sending me for physio... and i had the call to book an appointment for that before id even got home from my appointment. Brilliant service. Thank you
Visited February 2025
St Clements Health Centre has not yet replied.
-
Review titled Great doctor
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2025
We were very pleased with our visit to the doctor. They were kind and patient with our child, conducting a thorough examination and addressing every concern we had. The doctor provided clear explanations and answered all our questions in detail, making us feel reassured and well-informed. Highly recommended
Visited February 2025
St Clements Health Centre has not yet replied.
-
Review titled Great Service
Rated 4 stars out of 5
by Thomas Kelly - Posted on 06 February 2025
In general very happy with this Odd Fellows and St Clements. Staff polite and the new booking system whilst a little confusing at first seemed to work well once up and running. I booked online and had 3x different requests, had an appointment next day and was seen on time. Staff nice and happy with service
Visited February 2025
St Clements Health Centre has not yet replied.
-
Review titled Great service
Rated 5 stars out of 5
by Darleny McInally - Posted on 04 February 2025
The receptionist was so lovely and caring in my query. I received a call to advise me my prescription was ready to collect the same day. Such a great service!
Visited January 2025
St Clements Health Centre has not yet replied.
-
Review titled Graceful & Dignified Service.
Rated 5 stars out of 5
by Matthew - Posted on 17 January 2025
Was only on hold for 10 seconds, spoke to a member of staff who listened attentativly and offer good advice, dealing with my request immediately. Very polite and helpful. Thank you.
Visited January 2025
St Clements Health Centre has not yet replied.
-
Review titled Much better experience
Rated 4 stars out of 5
by Anonymous - Posted on 03 January 2025
Appointment was at 16:30. I was seen exactly on time by the male doctor (it won’t let me name him) who was fantastic, quick and efficient. He was extremely welcoming and show concerned for my welfare. Thank you.
Visited January 2025
St Clements Health Centre has not yet replied.
-
Review titled Asthma Review Nurse unprofessionalism
Rated 1 star out of 5
by Ifeoma Urum - Posted on 15 January 2025
I was shocked by the level of unprofessionalism displayed by Asthma Review Nurse during my visit today. My initial appointment for an asthma review was scheduled for January 9th at 11:00am. I arrived well ahead of time, but after waiting until 11:26am, I had to inform the receptionist that I could no longer wait, as I had a meeting with my managers at work that required me to be on a call at 11:30am. They were surprised by the delay and rescheduled my appointment for January 15th at 10:45am. On the 15th, I arrived early again for my 10:45 appointment, and by 11:10am, I informed the receptionist that I needed to leave soon to return to work. I was encouraged to wait a little longer, which I did. However, when Nurse finally appeared, I explained I needed to be back to work for an 11:15am call. Her response was, "Well, if you want to cancel, cancel," without any apology for the delay or the inconvenience caused on either occasion. I found her behaviour to be incredibly unprofessional and rude. There was no acknowledgment of the inconvenience caused by the wait or the lack of respect for my time. This experience has left me extremely disappointed, and I would not expect such dismissiveness from healthcare professionals.
Visited January 2025
St Clements Health Centre has not yet replied.
-
Review titled Very good
Rated 5 stars out of 5
by Christine lambert - Posted on 04 December 2024
The person I see today was excellent. Can't fault her aaaaaaaaaaaaaaaaaaaaaaàaaaaaaaaaaaaaaaaaaaaaaaaa
Visited December 2024
St Clements Health Centre has not yet replied.
-
Review titled Great review
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2024
The Doctor that attended to me was friendly and accommodating. The treatment and the advice she gave me is reasonable and will go along way for me and my health status.
Visited December 2024
St Clements Health Centre has not yet replied.
-
Review titled Unprofessional receptionist
Rated 2 stars out of 5
by David Piper - Posted on 30 December 2024
Whilst the clinician would get 10/10 I have to say that the receptionist was very unprofessional. Barely made eye contact and while I was waiting in the reception area proceeded to sort out her finances and payment plan on her mobile phone. Surely there is a time and a place for non emergency personal issues to be resolved? Not in ear shot of patients listening to date of births post codes and addresses being given to whomever they were talking to. My GP surgery is St Clements but was ask to attend the Grays Surgery. Please may I ask not to be sent there again.
Visited December 2024
St Clements Health Centre has not yet replied.