St Clements Health Centre
London Road, West Thurrock, Grays, Essex, RM20 4ARContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 4 stars out of 5
by Anonymous - Posted on 06 December 2024
A member of your staff went above & beyond to help me with my repeat prescription today, very impressed and am very grateful.
Visited December 2024
St Clements Health Centre has not yet replied.
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Review titled Rude receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 15 July 2024
I got a call to confirm an appointment for one econsult I submitted some days ago but I didn’t realise the receptionist was trying to merge the two problems into one appointment as I also submitted one today. Was trying to explain myself and then she replied “could you let me finish”. She already sent a message confirming the appointment time without actually checking if the time was ok with me or not. The lady cut the phone on me This was such a horrible experience and I will like to explain other horrible experiences I have had in this surgery with a particular doctor as well.
Visited July 2024
St Clements Health Centre has not yet replied.
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Review titled Totally useless
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2024
Need a fit note for work. Unfortunately I have to wait 9 days for it!! After my wages cut off day so I won’t be getting paid this month!! Do they care? No. That’s what happens when you use private healthcare provider. “It’s not an emergency” well it is for me because I can’t pay my rent or bills!! Absolutely shocking! The stress is as bad as the pain im in. Shame on them.
Visited April 2024
Review titled St Clements Health Centre
Replied on 27 June 2024
Dear Patient, Thank you for sharing your concerns. We apologise for the delay you experienced in obtaining your fit note. We understand the impact this has had on your financial situation and the stress it has caused you. At our practice, we strive to prioritise patient care based on medical urgency. While we aim to provide timely service, we recognise that delays can occur, and we regret any inconvenience caused in your case. If you still require assistance with obtaining a fit note or if there are any other health-related issues you would like us to address, please contact us directly and book an appointment at our patient Speak up sessions. We are here to support you and ensure your healthcare needs are met promptly. Once again, we apologise for the frustration and stress this situation has caused. Your feedback is valuable to us as we continually work to improve our services. Yours sincerely, Luljeta Maliqi Practice Manager
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Review titled Friendly and Professional
Rated 5 stars out of 5
by Charlotte Shinners - Posted on 30 October 2023
I've never had a negative experience when attending St Clements. My appointment today was handled in a friendly but professional manner. The Practitioner communicated clearly and unambiguously with me and had clearly read my notes. I was fully involved with decisions regarding management of my condition. I didn't feel rushed and was given time to speak about my health, I felt very much that I was listened to. My appointment was very positive in all aspects.
Visited October 2023
Review titled St Clements Health Centre
Replied on 20 November 2023
Dear Charlotte, Thank you for your positive feedback on your experiences at St Clements Health Centre. We are truly grateful for your kind words. It's heartening to hear that you've consistently had positive experiences and that your recent appointment was handled in a friendly and professional manner. We're pleased that the clinician communicated clearly and attentively, showing a thorough understanding of your medical history. Your feedback about feeling fully involved in decisions regarding the management of your condition is invaluable. We prioritise patient engagement and are delighted that you felt listened to during your appointment. Thank you once again, and we look forward to continuing to provide excellent care. Kind regards, Luljeta Maliqi Practice Manager
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Review titled receptionist
Rated 5 stars out of 5
by michele de lima - Posted on 18 September 2023
The receptionist was Very nice and helpful, e consult explained very well and 100% very happy with the service provided and taught me how to fill in correctly going forward
Visited September 2023
Review titled St Clements Health Centre
Replied on 20 November 2023
Dear Michele, Thank you so much for your kind words and positive feedback! We're thrilled to hear that you found our receptionist helpful and nice. It's wonderful to know that you had a positive experience with eConsult and that the process was explained to your satisfaction. We truly appreciate your 100% satisfaction and are delighted that you were taught how to fill out eConsult correctly. If there's anything else you need or if you have further questions in the future, please don't hesitate to reach out. Thanks again for choosing our services, and we look forward to continuing to provide excellent care. Kind regards, Luljeta Maliqi Practice Manager
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Review titled Poor practice
Rated 1 star out of 5
by Leah Buckley - Posted on 26 May 2023
Receptionist very rude wouldn’t give me her name to make a complaint rang the doctors to change my number months ago, my daughter of 6 years old is poorly, I was told I would get a call from the doctors in the afternoon it got to 4 o’clock no one rang so I rang the doctors to be told they had rang me 4 times but they had rang my old number, then the receptionist said if you and your daughter had the same surname and address it would of changed her contact number which we do have the same surname and address. So then her reply was you as a parent have a duty of care , which I did, they failed to do so at the surgery, very very poor attitude telling me about my parenting
Visited May 2023
Review titled St Clements Health Centre
Replied on 17 July 2023
Dear Ms Buckley, We sincerely apologize for the inconvenience you experienced with the telephone appointment for your daughter. We understand your frustration and take your feedback seriously. It seems there was a miscommunication regarding the telephone number on our system, and we apologize for the inconvenience caused. I would also like to extend our sincere apologies for the perceived rudeness of our receptionist during your interaction. We deeply regret any distress caused by this incident. To avoid any future inconvenience, we kindly request that you update your contact information in writing via our practice email. This will ensure accurate and up-to-date details for all communication purposes. We appreciate your understanding and value your feedback. Our goal is to provide the best possible care, and we will take steps to prevent similar situations in the future. If you have any further concerns or require assistance, please do not hesitate to contact us. Yours sincerely, Luljeta Maliqi Practice Manager
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Review titled Going from bad to worst
Rated 1 star out of 5
by Chan - Posted on 30 March 2023
The practice really needs to review its booking system. I tired to book an appointment and was told you can’t make appointments in advance. You have to call at 8am and let me tell you it’s virtually impossible to get though. This is terrible because people should be able to call and book appointments when they want especially if the appointment is not deemed a to be an emergency. Unfortunately for me I have been unable to call at 8am so now I have to sit and suffer as the chemist can not give me anything for my issue.
Visited March 2023
Review titled St Clements Health Centre
Replied on 17 July 2023
Dear Mr Chan, Thank you for sharing your feedback about your experience with our service on NHS Choices. We appreciate your honesty and apologize for any inconvenience you faced. Since your feedback in March, we have implemented several improvements to address the issues you mentioned. Regarding the difficulty in reaching us by phone, we understand the frustration of long waiting times and engaged lines. We have taken steps to enhance our telephone system and we are in process of implementing very shortly by early August, and as a result, access will significantly improve. We will have reduced wait times and better call availability throughout the day. Regarding booking appointments, we have introduced e-consults to provide more convenient options for our patients. This allows you to request medical advice and book appointments online, reducing the need for phone calls and ensuring better access to our services. We genuinely value your feedback, and your concerns have helped us make these improvements. We are committed to providing excellent care and continuously enhancing our services. If you have any further questions or require assistance, please do not hesitate to contact us. Yours sincerely, Luljeta Maliqi Practice Manager