St Fillan's Medical Ctre
2 Liverpool Road, Penwortham, Preston, Lancashire, PR1 0ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick and responsive service
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2025
The service today was great. St Fillans has responded really quickly and very helpfully today, this time to arrange blood and bone tests and, separately, access to a physiotherapist. The triage system works really well and I couldn't speak more highly of the service we get in Penwortham from this practice. Particularly in the context of the NHS's current financial problems and difficulties in recruiting staff, we are extremely fortunate to have access to this practice and its team: thank you.
Visited February 2025
Review titled St Fillan's Medical Ctre
Replied on 19 February 2025
Dear anonymous, Thank you for taking the time to share your positive experience. We are delighted that you felt supported during your recent visit. Our team works very hard to provide the best possible care, in sometimes very difficult circumstances as you mention and it is great to know that we made a difference for you. I will pass on your feedback to the team. Kind regards Laura, Managing Partner
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Review titled A breath of fresh air
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2025
Moved to Penwortham recently. St Filan's is a breath of fresh air in comparison to my last surgery. The form is put in (it doesn't get switched off when they're busy like my last surgery), and they get back to you quickly, usually the same day. The staff understand the issues, they are pleasant, they smile when you arrive and you feel welcome, not like you are a burden. Even with a non urgent issue, they acknowledged my form the same day and told me what to expect. I feel very lucky to be registered here, especially because of poor service in the last place. Thank you St Filan's, I really appreciate what you do and how you do it. Please don't change, your system works just perfectly.
Visited February 2025
Review titled St Fillan's Medical Ctre
Replied on 27 February 2025
Dear patient, Thank you so much for taking the time to share your positive experience. I am very glad that our service met your expectations. Our whole team work really hard to meet the needs of patients, in sometimes difficult circumstances and I know that hearing kinds words from patients make it all worthwhile. I will pass on your comments to the team. Thanks again for your review Laura, Managing Partner
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Review titled Outstanding
Rated 5 stars out of 5
by Janet McGrath - Posted on 25 February 2025
Yesterday, I contacted St Fillan’s to request a prescription for medication to treat an infection on my finger. From my initial contact with the practice to actually collecting my prescription from the pharmacy it took less than 40 minutes. So once again I would like to convey my thanks to all the doctors and staff involved. The doctors and staff at St Fillan’s Medical Centre, always deserve gratitude for the excellent care, compassion and understanding they provide to their patients and the outstanding service they deliver. I, myself, worked in General Practice for over 20 years and therefore have some understanding of what life is like in Primary Care today. Staff currently working within Primary Care have an enormous responsibility to deliver the very best care to patients, under extreme pressure, and in the most challenging of circumstances. So it means the world for doctors, nurses and reception staff to be given a simple word of thanks once in a while, or even just a friendly smile or gesture. A little kindness goes a long way. For me St Fillan’s Medical Centre is an example of Primary Care at its very best and I feel very privileged to be one of their patients. A big thank you to you all.
Visited February 2025
Review titled St Fillan's Medical Ctre
Replied on 25 February 2025
Dear Janet, Thank you so much for taking the time to share your positive experience - I will pass on your thanks to the team. Our whole team work tirelessly to deliver the best possible care for patients, under increasingly difficult circumstances and a word of thanks every so often makes it all worthwhile. Thanks again for taking the time so share your feedback. Kind regards Laura, Managing Partner
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Review titled Professional friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2025
I had my routine smear test. My nurse was very professional and quickly put me at ease. Her manner and the little things like providing pads after made what has been an uncomfortable awkward appointment much better. Thank you
Visited January 2025
Review titled St Fillan's Medical Ctre
Replied on 06 March 2025
Dear patient, Thank you for your review. I am very glad that you have had a great experience with the practice and in particular the nursing team. I will pass on your feedback to the team! Laura, Managing Partner
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Review titled Amazing customer service
Rated 5 stars out of 5
by Antonia Clitherow - Posted on 25 November 2024
The helpful receptionist assisted my request for medical help and within 30 minutes I was called back. I was offered a prompt appointment, which was with a very professional, knowledgeable and approachable GP. Thank you St Fillans for superb service.
Visited November 2024
Review titled St Fillan's Medical Ctre
Replied on 19 February 2025
Dear Antonia, Thank you so much for your kind words and for taking the time to share your positive experience. Your feedback means a lot to us and serves as great encouragement for our staff. I will pass on your feedback to the team. Many thanks Laura, Managing Partner
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Review titled Appalling GP Practice
Rated 1 star out of 5
by Anonymous - Posted on 01 April 2024
My elderly parents with significant health issues have to jump through hoops to get an appointment. They don’t answer the phone. They don’t call back when they’ve said they will. I’ve called on my parents behalf and they’ve said they’ll call me back and they don’t. They have an appalling reputation in Penwortham. I am so glad they are not my GP practice and my heart breaks for the terrible care they provide particularly to their elderly patients
Visited March 2024
Review titled St Fillan's Medical Ctre
Replied on 02 April 2024
Dear Anonymous, The review that you have left is both pointless and unhelpful as we are unable to look into any issues without full details of the problem. I would be grateful if you could contact the practice manager on lscicb-gp.stfillans@nhs.net so any issues that your parents may be experiencing can be resolved. Laura, Managing Partner
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Review titled Gone downhill rapidly
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2024
Been with this practice since it opened & generally have been very happy with it. We are a family of 5 and we are all registered here. However, recently the service is extremely poor. I think the Dr's are great, if & when you can get to see them. My son is waiting for a follow up asthma review, which should have take place end of December. A month on, 2 empty inhalers, we have been offered an appointment with the nurse in 4 weeks time. This is only the example I have given for our youngest son, not the rest of us. Very poor & extremely dangerous. Unfortunately, we'll be looking at changing surgeries. This is based on friends recommendations and their shock at the service we are receiving.
Visited January 2024
Review titled St Fillan's Medical Ctre
Replied on 29 January 2024
Dear anonymous, We are sorry to hear that your experience has been poor. It would be helpful if you could contact the Practice Manager at gpccg.stfillans@nhs.net to discuss the issues that you have encountered, as we are unable to investigate or respond to anonymous complaints without full details of the problem. Laura - Managing Partner
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
I submitted a form this morning with my symptoms, I was contacted within the hour and given choice of appointment and times that morning. Got seen on time by Dr and all sorted - fantastic service, pleasant and friendly staff even though seemed very busy and waiting room full. Happy with service received as don’t tend to need that often and often hear bad reports thank you again
Visited January 2024
Review titled St Fillan's Medical Ctre
Replied on 03 January 2024
Dear patient, Thank you so much for taking the time to submit your feedback, it is great to hear that you were satisfied with the service what we work so hard to provide. I will share your great feedback with our team. Kind regards Laura, Managing Partner
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Review titled Fantastic service same day and medicine.
Rated 5 stars out of 5
by Mrs M.Burke - Posted on 06 December 2023
I filled in a form for doctors . received phone call to come in .I had been in hospital last year and getting concerned chesty cough not clearing iup.Saw doctor within 2 hours of ringing and had medicines delivered.What a excellent doctor's.I was fully checked.over.really pleased
Visited November 2023
Review titled St Fillan's Medical Ctre
Replied on 07 December 2023
Dear Mrs Burke, Thank you so much for taking the time to share your feedback. I am very happy that your experience was positive and everything worked as it should have on this occasion. I will pass on your comments to the team. Laura, Managing Partner St Fillans
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Review titled Frustrating
Rated 2 stars out of 5
by Steve Carroll - Posted on 19 October 2023
My wife was told by the practiceto attend the hospital for a blood test asap but at no point was told to take a form which we found out when we arrived at the hospital after waiting patiently in the cue ,spoke to the supervisor at the practice to be given what sounded like a insincere sorry so that was a day off work and a 6.50 parking charge all to be repeated again tomorrow ,frustrated
Visited October 2023
Review titled St Fillan's Medical Ctre
Replied on 07 November 2023
Dear Steve, We are sorry to hear of the issues you encountered and apologise that the correct information was not given to you. We would be grateful if you could you email the practice manager with full details of this issue on lscicb.gp.stfillans@nhs.net so that we can investigate further. Many thanks St Fillans