St Fillan's Medical Ctre
2 Liverpool Road, Penwortham, Preston, Lancashire, PR1 0ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Susan Johnson - Posted on 12 October 2023
I rarely need to attend my GP and had been a bit anxious about ease of access should I need help. When I was unwell I completed an on line triage form. Was given an appointment the same morning. Collected and started the prescription by 11 am that day. completely recovered 3 days later. Thank you. It is a great relief to know I am supported by such an effective practice. Everybody I have met is so kind and helpful.
Visited September 2023
Review titled St Fillan's Medical Ctre
Replied on 16 October 2023
Dear Susan, Thank you so much for taking the time to share your positive experience with us. It's great to hear that our service exceeded your expectations. I will pass on your feedback to the rest of our team. Laura, Managing Partner St Fillans Medical Centre
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Review titled Great experience
Rated 5 stars out of 5
by Ann Edwards - Posted on 19 July 2023
I am very pleased with the service I have experienced over the past couple of weeks from St Fillans. I haven’t been to the doctors for years so was quite apprehensive. Every single person I have had contact with have been so kind, helpful and efficient. The service I have received has been amazing. I wouldn’t hesitate in recommending St Fillans surgery to anybody
Visited July 2023
Review titled St Fillan's Medical Ctre
Replied on 20 July 2023
Dear Ann, Thank you for your great feedback. We strive always to provide a great service for patients and we are pleased that we've met your expectations. We will pass on your feedback to the whole team. Thanks again for taking the time to share your experience. The St Fillans Team
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Review titled Has really gone downhill
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2023
I’ve been with this practice for years, however in the last few years I never get see or speak to the same doctor. When you do get to see them they know nothing about your past history. There is a complete lack of communication throughout the practice, and what there is it’s all done through a messaging system. This, combined with arbitrary processes that distress their patients by forcing them to do everything online, making things very inaccessible for elderly or physically unwell patients. They seem to enjoy making you jump through hoops for a simple prescription or appointment. Then when you put in an online request it takes them ages to get back to you. Reception staff are hit and miss - some really lovely, some very abrupt. Seems as if patient care and empathy aren’t really on the agenda here anymore. If you have any health conditions (which let’s face it, many people do when they visit the doctor) you’re probably better off finding an alternative practice - I will be doing!
Visited July 2023
Review titled St Fillan's Medical Ctre
Replied on 10 July 2023
Dear Patient, Thank you for your feedback. It would be helpful if you could contact the Practice Manager at gpccg.stfillans@nhs.net to discuss, as we are unable to investigate or respond to anonymous complaints. We moved to a total online triage system back in November 2020 as a pro-active approach to managing demand. Patients submit a triage form which is reviewed by a GP, who can then assess the most appropriate action for that patient. Under this system we are able to respond to the majority of requests with 3 working days (under the old traditional appointment system there was a 3-4 week wait for a GP appointment). Patients who are unable to complete a form online can call reception who will complete the form for them. If you wish to request a specific GP then please state this on the triage form and we will do our best to accommodate (please note that you may have to wait longer, and this may not always be possible due to absence, sickness etc). All clinicians have access to your medical records. Based on patient feedback and surveys, the majority of our patients prefer this system as they are dealt with much quicker. You can find our latest survey results here > https://infogram.com/st-fillans-practice-survey-findings-2023-1hxr4zxvo3lwq6y?live Other local practices continue to adopt a more traditional appointment booking system, and if this is your preference then it is relatively easy to re-register. Please your chosen practice for more details. Kind regards St Fillans
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Review titled Fast service
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
After all bad reviews of GP practices generally, I was expecting a long delay for appointments. However, after leaving two requests via the internet on St Fillans website on Monday, I received a GP appointment and a physio appointment for Thursday. I was amazed at the efficiency of the service! Well done St Fillans!
Visited April 2023
Review titled St Fillan's Medical Ctre
Replied on 02 May 2023
Dear patient, Thank you for taking the time to leave your feedback, it is much appreciated. We aim to respond to all online triage requests within 3 working days (or on the day if considered urgent) and we are very happy that our service met your expectations. Kind regards St Fillans