St James Medical Practice Limited
The Firs Medical Centre, 26 Stephenson Road, London, E17 7JTContact details and opening times
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Reviews
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Review titled Worst Practise ever
Rated 1 star out of 5
by BULENT BASARAN - Posted on 13 January 2025
On [12/01/2025], I received an appointment message on my telephone indicating I had a consultation scheduled for [13/01/2025 AT13.30] with a specialist. Based on the letterhead, I located the address, which pointed to King's College Hospital near Brixton. Upon arriving on time at 13:30, I was informed that my appointment had been cancelled and that it was supposed to take place at Guy's Hospital instead. This miscommunication caused me significant inconvenience, wasted an entire day, and added unnecessary stress to an already challenging health issue. When I sought clarification from the administrative officer at King’s College Hospital, I was told that they could not assist because the appointment was linked to another hospital. I was advised to contact my GP for resolution. Unfortunately, my frustration is compounded by prior experiences with your practice. Despite raising complaints in the past, there seems to be a pattern of deflecting responsibility. I have been waiting over four months for treatment for my rheumatism and have had no choice but to rely on painkillers to manage my symptoms. This is unacceptable and indicates systemic failings in communication and patient care. I request an urgent review of my case and the following actions: A clear explanation of why the appointment details were incorrect and why the cancellation occurred without informing me. Immediate rescheduling of my consultation with a rheumatologist, ensuring there are no further delays. A review of communication practices between your practice and specialist hospitals to prevent such issues in the future.
Visited January 2025
St James Medical Practice Limited has not yet replied.
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Review titled Rude receptionists
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2024
I’ve been with the practice for years and I’ve only stayed with them due to lack of other GP practices close to my house. The GPs at St James are generally good, although you can tell that they are over worked (like all GPs ☹️) and I’ve never seen the same GP twice. But the receptionists at the practice are awful, I have never had a good experience, from miscommunication to rudeness to just plain incompetence. Most recently I arrived for my appointment, at the new temporary GP location, on time and was told, very rudely, by the receptionist that I had missed my appointment and that I couldn’t see a doctor. I had an urgent appointment and I needed to see the doctor that day, I explained that I wasn’t late, I was on time for my appointment - I also have a 10 day old baby and was visiting the new practice location for the first time - why could I not see the doctor when I was on time? Surely she could see that I had a same day urgent appointment and that maybe that meant it was important for me to see a doctor, and that I was on time for the appointment??She was very rude and just told me to sit down with no further communication. I’m sure that being a GP receptionist is a really hard job, but surely you need to have basic communication and empathy skills in order to work in this position, at a very basic level all patients should be treated with dignity and respect by the staff at a practice and if you can’t do that then you shouldn’t work in healthcare.
Visited December 2024
Review titled St James Medical Practice Limited
Replied on 27 December 2024
Dear Patient, Thank you for sharing your experience and for being a long-standing patient with our practice. We’re very sorry to hear about the difficulties you’ve encountered, especially during such an important time. The experience you’ve described does not reflect the level of care and respect we strive to provide to all our patients and we deeply regret the frustration caused. We take your feedback seriously and we would like the opportunity to discuss your concerns further to ensure that we address these issues appropriately. We would appreciate if you could contact the practice at your earliest convenience to speak to a member of our complaints team. Thank you for bringing this to our attention and we hope to hear from you soon. The St James Management Team
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Review titled Good service
Rated 3 stars out of 5
by Maz - Posted on 06 December 2024
I cam to the reception there were about 4 women on there not even one asked me how can I help you or have you got an appointment the customer service at the reception is very poor you should help people not let them standing there the doctor was excellent!
Visited December 2024
Review titled St James Medical Practice Limited
Replied on 27 December 2024
Dear Maz, Thank you for sharing your feedback. We’re truly sorry to hear about your experience at reception and appreciate you bringing this to our attention. Providing welcoming and attentive service is important to us and we’ll address this with our team to ensure improvements are made. We’re pleased to know you had a positive experience with the doctor and we hope to provide you with a seamless experience throughout your entire visit in the future. The St James Management Team
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Review titled Great post natal appointment
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2024
I am postnatal and heard many stories of poor 6-8week baby and mama checks, so was apprehensive going in. My appointment at St James was excellent. The doctor was attentive and caring and answered all my many questions. I never felt rushed and she gave mama a thorough check up. Even looked into a contraception option for me further after the appointment and called later in the day to discuss it. Would definitely recommend.
Visited December 2024
Review titled St James Medical Practice Limited
Replied on 27 December 2024
Dear Patient, Thank you for your lovely feedback. We’re so glad to hear your postnatal check-up exceeded your expectations. Providing attentive, thorough and caring support is so important, especially during this time and it’s wonderful to know the doctor made you feel heard and cared for. We’re delighted we could assist with your questions and follow up with additional support after your appointment. Your recommendation means so much to us and we’re here for you whenever you need. The St James Management Team
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Review titled Excellent doctor
Rated 5 stars out of 5
by David B - Posted on 18 December 2024
Visited St James Medical Practice at The Firs for the first time since is temporary move to this location. Although I had to wait for an hour, I appreciated being given a same day appointment via 111. The doctor I saw was very helpful, a great listener and showed wonderful empathy. The receptionist was also extremely helpful, suggesting I call 111 in the first place to try and get an appointment. She was so happy to me return in the afterNoon having successfully gained an appointment in person for that afternoon. I didn’t get the opportunity to thank her personally in the way out as she dealing with another client, but thank you, if you do get to read this.
Visited December 2024
Review titled St James Medical Practice Limited
Replied on 27 December 2024
Dear David, Thank you for your kind and detailed feedback. We’re glad to hear that despite the wait, you appreciated the same-day appointment arranged via 111. It’s wonderful to know that both the doctor’s empathy and listening skills, as well as the receptionist’s helpfulness, made a positive impact on your experience. We’ll be sure to share your gratitude with our receptionist – your thoughtful words mean a lot to our team. Thank you again for taking the time to share your experience and we’re here to support you whenever you need us. The St James Management Team
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Review titled Great patient care from Nurse
Rated 4 stars out of 5
by Anonymous - Posted on 05 December 2024
Nurse showed great care and compassion Was kind, conversational and supportive. Appointment was allocated quickly and I was seem promptly.
Visited December 2024
Review titled St James Medical Practice Limited
Replied on 27 December 2024
Dear Patient, Thank you for your kind feedback. We’re so glad our nurse’s care and compassion made your visit a positive one and that you were seen promptly. Your satisfaction is our priority and we appreciate you sharing your experience. The St James Management Team
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Review titled Asthma review
Rated 4 stars out of 5
by AJS - Posted on 13 November 2024
Seen on time, temporary premises are better than the old, nurse was attentive and a pleasant experience.
Visited November 2024
Review titled St James Medical Practice Limited
Replied on 15 November 2024
Dear AJS, Thank you for your feedback. We’re delighted to hear that you were seen on time and had a positive experience with our attentive nurse. We’re also glad you find the temporary premises an improvement. We hope the new build will provide first-class services and an even better experience for everyone. Your comfort and care are our priorities and we appreciate your support as we continue to enhance our services. Please don’t hesitate to reach out if there’s anything else we can assist you with. Regards, The St James Management Team
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 22 November 2024
The nurse was very lovely and nice but the room had no heating in there was stone cold she had her coat on and I was booked in for an invasive appointment it was not a nice experience and not a nice place to work in with it being so cold I would of had a better experience if there was adequate heating
Visited November 2024
Review titled St James Medical Practice Limited
Replied on 29 November 2024
Dear Patient, Thank you for your feedback. We're glad to hear that you had a positive experience with the nurse and found her lovely and nice. However, we sincerely apologise for the discomfort caused by the cold room during your appointment. We understand how important a comfortable environment is, especially when undergoing an invasive procedure and we’re sorry that this impacted your experience. We will certainly look into the heating issue to ensure that future appointments are more comfortable. Your feedback is valuable and we appreciate you taking the time to share it with us. Regards, The St James Management Team
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Review titled Professional Service
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2024
My child went in for her vaccinations and it was seamlessly done. The process was quick and very well done.
Visited November 2024
Review titled St James Medical Practice Limited
Replied on 15 November 2024
Dear Patient, Thank you for your kind words. We’re so glad to hear that your child’s vaccination experience was smooth and efficient. Our team takes pride in ensuring a comfortable and quick process for our patients and their families. If you ever have any questions or need assistance, we’re here to help. Wishing you and your child good health. Regards, The St James Management Team
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 07 October 2024
The practice is okay but can be much better in my opinion with regards of more doctors and better appointment services and quick turnaround The doctor was really good with our son and check it all properly
Visited October 2024
Review titled St James Medical Practice Limited
Replied on 25 October 2024
Dear Patient, Thank you for your feedback; we appreciate your honesty and are glad to hear that the doctor provided thorough and attentive care for your son. We understand that improvements in appointment availability and turnaround times would enhance your experience and we are actively working on ways to address these areas. Your input is invaluable as we continue striving to improve our services and we hope to exceed your expectations in the future. The St James Management Team