St James Medical Practice Limited
St. James Health Centre, 47 St. James's Street, Walthamstow, London, Greater London, E17 7NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very polite nurse
Rated 4 stars out of 5
by Nicoleta Stefan - Posted on 09 July 2024
Very professional nurse,I call in the time,and very nice recepționer , some time some of the staff has to by more professional and tray to explain to the patient that like GP you has to care of your patients.
Visited July 2024
Review titled St James Medical Practice Limited
Replied on 15 July 2024
Dear Nicoleta, Thank you for your feedback. We're delighted to hear that you found our nurse and receptionist to be professional and courteous. We strive to provide the best care possible and your comments are invaluable in helping us improve. We will address your concerns with our team to ensure that all staff members consistently offer the level of professionalism and patient care that you expect and deserve. Your input helps us to continually enhance our services and we appreciate you taking the time to share your experience with us. The St James Management Team
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Review titled Poor bedside manner and unsafe practice
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
I received a pneumonia immunisation. The nurse who administered it to me barely said a word to me the whole appointment and gave me no notice before inserting the needle into my arm. Furthermore, she didn’t use an antiseptic wipe or anything to sterilise the injection site before inserting the needle, which is an infection risk.
Visited July 2024
St James Medical Practice Limited has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Silviu Gheorghiu - Posted on 25 July 2024
The appointment was on time,the lady which talked to me was very professional and they meet all my expectation for a usual consult.
Visited July 2024
St James Medical Practice Limited has not yet replied.
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 12 July 2024
Hello, The experience for today 12/07/2024 so much better then before. Thank you so much for the doctor roslyn
Visited July 2024
Review titled St James Medical Practice Limited
Replied on 15 July 2024
Dear Patient, Thank you for your feedback. We're thrilled to hear that your experience today was much better. The ANP Roslyn and the entire team appreciate your kind words. We're committed to continuously improving our service and it's wonderful to know we made a positive difference for you. The St James Management Team
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Review titled Impressive service
Rated 5 stars out of 5
by Kellan - Posted on 13 July 2024
The physiotherapist quickly identified the issue I was having and provided a set of stretch and strengthening exercises for me to do. We went through each one in depth and I was provided with a program to follow on the physio app. Quick and helpful service all round.
Visited July 2024
Review titled St James Medical Practice Limited
Replied on 15 July 2024
Dear Kellan, Thank you for your wonderful review. We're delighted to hear that our physiotherapist was able to quickly identify your issue and provide a comprehensive set of exercises. It's great to know that you found the service both quick and helpful. We're committed to ensuring our patients receive thorough and effective care and we're glad the physio app program is supporting your recovery. The St James Management Team
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Review titled Average /Poor
Rated 2 stars out of 5
by Patsy - Posted on 04 June 2024
Chaotic practice unfriendly and ineffective receptionists . This is the second online consultations i had to submit the first one was ignored . A few weeks ago i received a prompt regarding a blood test that was incorrect as i had not had a blood test . Extremely worrying .No continuity as never see the same doctor . Disappointing service sadly.
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 20 June 2024
Dear Patsy, Thank you for sharing your feedback. We sincerely apologise for the experience you’ve had with our practice. Your concerns are important to us and we are committed to addressing them. These situations are certainly not reflective of the service we strive to provide. Your feedback is invaluable in helping us improve our services. Please feel free to call or visit the surgery to arrange a call to be had with a senior member of staff so we can discuss your concerns further and find a way to resolve them. The St James Management Team
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Review titled Great service
Rated 4 stars out of 5
by Joanna Adusei - Posted on 13 June 2024
The doctors are very professional and treated me with medication for help because I've got a lack of energy in my blood and low iron anaemia due to heavy menstrual blood. I am very glad the doctor treated me. I am beingwell, care medication, anaemia investigation and very helpful.
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 20 June 2024
Dear Joanna, Thank you so much for your positive feedback. We are delighted to hear that you had a professional and supportive experience with our doctors. It's wonderful to know that the treatment plan the Dr has suggested has been effective and that you are feeling better. We strive to provide comprehensive care and are glad that our team could assist you with the necessary medication and investigations. Your kind words are greatly appreciated and will be shared with the team. The St James Management Team
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Review titled Accomodating practice
Rated 5 stars out of 5
by FelyMK - Posted on 21 June 2024
I went there to ask help regarding my blood tests and all the staffs are helping me out trying to keep me calm overcome my fear of the needle. The procedure went well quickly. I did not feel anything. My nervousness is gone. Thank you
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 28 June 2024
Thank you for your kind review. However, it seems this feedback might have been intended for a different service. While the phlebotomy service operates within the same building, we are two separate services. Thank you for understanding.
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Review titled Worst experience ever
Rated 1 star out of 5
by Bhanu Prasanna Pattem - Posted on 17 June 2024
I’m not at all happy with the appointment today . I’ve booked appointment for one issue and they mentioned something else . Doctors was not listerning to my issue properly she didn’t even looked at me . I’m mentioning her my issue she just said repeat tests .
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 28 June 2024
Dear Bhanu, We are very sorry to hear about your recent experience and apologise for any frustration this has caused. Patient care and attention are our top priorities and it’s concerning to hear that you felt your concerns were not properly addressed. Please reach out to the surgery to speak to a senior member of staff directly so we can discuss your concerns in more detail. Thank you for bringing this to our attention. The St James Management Team
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Review titled Trying their best with limited resources!
Rated 3 stars out of 5
by Jacqueline Laugie - Posted on 28 June 2024
You can see cuts have been made! The surgery is understaffed and the building is in a poor state of repair. Had to wait ages with no update on what was happening. That said, received excellent care from the practice nurse.
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 02 July 2024
Dear Jacqueline, Thank you for your feedback. We sincerely apologise for the wait time and the condition of our current building. We're aware of the issues and we should hopefully have a new building soon, which will help us better serve you and improve our facilities. Despite the challenges, we're glad to hear you received excellent care from our practice nurse. Your understanding and patience are greatly appreciated as we work towards these improvements. The St James Management Team