St James Medical Practice Limited
St. James Health Centre, 47 St. James's Street, Walthamstow, London, Greater London, E17 7NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent GP and Service
Rated 5 stars out of 5
by Christopher Allman - Posted on 20 March 2023
The GP and training assistant whose names escape me were informative, engaging, friendly and the service from beginning to end was very patient focussed.
Visited March 2023
Review titled St James Medical Practice Limited
Replied on 17 May 2023
Dear Christopher, thank you for your comments, I will pass them onto the GP concerned. We have 3 Pharmacists and 2 Physician Associates who are being trained to see patients here at the surgery and intend to recruit more. Practice manager
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 March 2023
That a good practice take me in time for my appointment the doctor were very very helpful.The doctor look after me very well consult me with care .
Visited March 2023
Review titled St James Medical Practice Limited
Replied on 17 May 2023
Thank you for your comments I will pass them onto the doctors at the next Clinical Meeting. I am glad were able to provide you with a good service. Practice manager
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Review titled Caring practice
Rated 5 stars out of 5
by Amanda springer - Posted on 06 March 2023
Really positive experience with this practice for separate appointments for my husband and son. They're overworked and sometimes run late for appointments but they deal with patients with compassion and go the extra mile.
Visited March 2023
Review titled St James Medical Practice Limited
Replied on 17 July 2023
Thank you for your kind words and we appreciate the positive feedback Amanda, we do try our best to help all our patients and some times dealing with patients with complex cases or many long term conditions we do run late. We have only 10 minutes per appointment and on the odd occasion 10 minutes is not enough
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Review titled Generally good
Rated 3 stars out of 5
by Anonymous - Posted on 08 March 2023
Good experience but only one window open with long waiting times so many people just walk away, please open another window
Visited March 2023
Review titled St James Medical Practice Limited
Replied on 17 July 2023
Thank you for your feedback, we will try and open 2 windows as often as we can going forward dependent on the number of patients queuing
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Review titled Fantastic receptionists
Rated 5 stars out of 5
by Agnes - Posted on 14 March 2023
The receptionist who works mornings is very patient and helpful especially as I am hard of hearing, both of us wear masks and have a screen between us making hearing and understanding a challenge for me. She checks my blood test results then makes a telephone appointment for a GP to phone me and writes it down as I may have misheard. She also checks when I am due for various medical check ups and books appointments. Much appreciated. Thank you.
Visited March 2023
Review titled St James Medical Practice Limited
Replied on 17 May 2023
Dear Agnes, thank you for your comments I will pass them onto the Receptionists at the next Practice meeting. I am sure the Receptionists will value your comments as a lot of the time all they get is abuse. Thanks Practice Manager
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Review titled Good service
Rated 4 stars out of 5
by A.sen - Posted on 09 April 2023
Usually I’m happy and satisfied with my GP practice. An issue I have is when you speak to someone on the phone they never tell you their name, then when you have to call in again they ask who you spoke to before!!! It’s very difficult to get an appointment and if it’s an ongoing issue they seem to refer you to the enhanced GP service the out of hours. I don’t like this
Visited March 2023
Review titled St James Medical Practice Limited
Replied on 17 May 2023
Dear A.sen thank you for your comments I will mention them to our Receptionists so that they introduce themselves to you in future. As for the appointments here is the number of appointments we covered last year and the phone calls we handled: April 1st 2022-31st March 2023 total number of appointments offered 70,853 GP 38,957 Telephone calls from 1st April 2022 - 31st March 2023 143,879 average 11,989.91 per month so you can see we do provide a lot but unfortunately sometimes we just run out of appointments and have to offer the patient an Out of Hours appointment. They should be able to help you because they have exactly the same information about your medical record as we do. Practice Manager
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Review titled Very poor reception service
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
I arrived 10 minutes early for a 3pm appointment and was made to wait one and a half hours for a health check with the nurse. There was a queue of patients by the front door for reception. This meant that there were people waiting, obstructing the main entrance and the access doors to the consulting rooms. I gave my details to the receptionist and believed she had checked me in. After 59 minutes I approached the receptionist to inquire whether the nurse was aware that I was checked in, and where I was in queue. Rather curtly, I was told to wait in the reception area. No check was done. Twenty minutes later, I asked another practice worker who was collecting patients from the reception area, the same question. She looked very shocked and kindly said she would alert the nurse as to my situation. After 90 minutes of waiting I was told by a very apologetic nurse that I had not been checked in initially. I suggest that the reception window closer to the waiting area be used to avoid congestion around the main door and the automatic registration terminal be reinstated in the waiting area, which used to ease the crowding, but has been out of action for a very long time - about 2 years or more. In the meantime, there could be 2 receptionists on duty if possible. There should be clear signage at the front area about registration too. In the past doctors would alert people by audio and visual electronic means through a readout in the waiting area, this saves the staff valuable time. That system has not been functioning for a very long time either. Once I managed to see the nurse, my experience was fine, though my blood pressure was higher than normal. She commented that it was probably caused by the stress of the wait and my treatment at reception. Please try and sort this situation out for the sake of all patients and staff. I would like an email response to this request please.
Visited March 2023
Review titled St James Medical Practice Limited
Replied on 17 July 2023
Thank you for your feedback. I am sorry you were not booked in properly at the start and had to wait a long time. We will try and open 2 windows as often as we can and whenever a queue forms. With respect to the automatic arrival screen and audio calling in screen we had to remove them due to water leeking in from the roof over the electrical wires. We intend to replace them when we move to our new building which unfortunately has been delayed due to circumstances beyond our control
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
Every doctor and nurse I have seen here has been good, but unfortunately everything else is poor. The receptionists are rude, and on one occasion gave me incorrect advice. During peak covid, access was terrible - you had to stand outside and bang on the door, which wasn’t answered. Eventually, someone in the outside queue would always ring reception, hold for 20 minutes, get through, tell them there was a queue of people here for their appointments, and then after 10 minutes someone would answer the door, visibly irritated that we had turned up for our booked appointments. On one of those occasions, heavily pregnant women were standing in the car park for half an hour in 35 degree heat. Nowadays, you are allowed in to the building, but the last time I attended, I went to what I assumed was the check-in desk (there is no signage) and waited for the receptionist to finish her phone call. She avoided eye contact and her phone call went on for minutes. Unsure if I was in the right place, I saw that there was another queue at the other end of the waiting room - also with no signage. This one unfortunately turned out to be for blood tests only. (Impossible to know.) I had arrived early, but by the time I was checked in, I was 10 minutes late. The website directs you to book your appointment online, but then sends you to ‘Patient Access’ which turns out to be for private services only. In summary, I’ve been a patient at many different London NHS GPs, and I am not unrealistic, but access and communication at this one is … a mess.
Visited March 2023
St James Medical Practice Limited has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
Waited 10 minutes in line made me late for appointment and only one receptionist desk open. The first receptionist didn't ask if anyone had an appointment. The only desk that was open was for collecting sick notes and registering at the surgery.
Visited March 2023
Review titled St James Medical Practice Limited
Replied on 17 May 2023
Thank you for your comments we have taken on board what you have said and opened up another reception desks when a queue develops for queries etc. Please feel free to contact me to discuss anything further. Practice Manager
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Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2023
Very efficient experience. I was called in for a Health Check. I was in and out in 20 minutes. All very comprehensive. I had forgotten my mask but they had one for me.
Visited February 2023
Review titled St James Medical Practice Limited
Replied on 17 May 2023
thank you for your comments, I will pass them onto the Health Care Assistant. It's nice to hear that you were happy with the service we provided. Thanks Practice Manager