St James Medical Practice Limited
St. James Health Centre, 47 St. James's Street, Walthamstow, London, Greater London, E17 7NHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about St James Medical Practice Limited.
Reviews
-
Review titled Traumatised!!
Rated 3 stars out of 5
by Anonymous - Posted on 22 February 2024
Today I had my cervical screening. It wasn't my first time. The nurse that did it wasn't very good when taking the sample. She was doing it very fast and I had to keep telling her to stop and slow down. She poked and prodded me in a very violent way. She mentioned that my womb was very far away hence she needed to go deeper. The first time she poked the stick straight in without any prior notice. I did jump in pain. The second time she rushed and pushed in the instrument used to open me up wider. I again had to ask her to slow down and stop. The third time she tried again this time listening to what I requested and slowly took the sample required. I asked why are you rushing. She mentioned something along the lines "I wasn't given any notice that I'd be doing the screening" also she informed that she "has 15 minutes to complete the session from the time she calls me". She called me 15 mins later than my appointment time hence she could have been rushing. Once the screening had been completed I was very sore and in lots of pain. I have been bleeding / spotting since the procedure. This has never happened to me before with my other cervical screenings. I do hope no one else has to ever go through the same traumatising episode like me!
Visited February 2024
Review titled St James Medical Practice Limited
Replied on 27 February 2024
Dear Patient, We are sorry to hear about your distressing experience during your cervical screening. It is important to prioritise your well-being and we understand how such an encounter can be unsettling. Please could you contact the surgery directly so we can personally look into and discuss your feedback further. The St James Management Team
-
Review titled I wasted there time
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
I saw practice nurse for high blood pressure and a chest infection, I got the feeling she was very angry with me and told me to buy my own blood pressure monitor and do it myself at home,I dont think I ever want to ho back there, but if I need to will deffo ask not to see this person again.the rest of the staff were very nice.
Visited February 2024
Review titled St James Medical Practice Limited
Replied on 06 March 2024
Dear Patient, We sincerely apologise for any discomfort or dissatisfaction you experienced during your recent visit to our GP surgery. We appreciate you bringing this matter to our attention, as your feedback is crucial for us to continually improve our services. As we are unable to identify you we are not able to personally look into your feedback. Please contact the surgery directly and speak to a senior member of staff who can go through your feedback with you. The St James Management Team
-
Review titled Great practice
Rated 5 stars out of 5
by Marinela - Posted on 28 February 2024
Lovely and friendly nurses. I'm very happy with my experience today! Everything was explained to me very carefully and with a lot ot of patience. I would recommend the practice to my family and friends.
Visited February 2024
Review titled St James Medical Practice Limited
Replied on 12 March 2024
Dear Marinela, We are delighted to hear about your positive experience with the nurses. Providing attentive care and valuable advice is at the core of our commitment to your well-being. Your health is our priority and we appreciate the opportunity to be of service. The St James Management Team
-
Review titled GP was knowledgeable about HRT
Rated 5 stars out of 5
by Erica H - Posted on 07 February 2024
I was really happy with the GP’s response to my request for HRT. She was knowledgeable and very informative. I was made aware of the risks as well as the benefits and given information and time to think about it.
Visited February 2024
Review titled St James Medical Practice Limited
Replied on 19 February 2024
Dear Erica, Thank you for your review. We are thrilled to hear that you had a positive experience with the GP in discussing HRT. It's excellent that the healthcare provider demonstrated knowledge, provided comprehensive information on both the risks and benefits and allowed you the time needed to make an informed decision. Your well-being and informed decision-making are top priorities for the GP's at the surgery. Kind Regards, The St James Management Team
-
Review titled A very well run surgery
Rated 5 stars out of 5
by James Riley - Posted on 09 January 2024
I registered with this practice about 15 months ago. The few times my partner and I have needed medical attention since then this surgery has been excellent. They have a triage system you need to get used to; once we did, we have been offered a GP appointment within hours of making first contact, which is amazing! The doctors, receptionists, nurses have been very considerate, attentive and professional on all the occasions we've interacted with the centre. We have been very impressed. (The building looks drab, but it is due to be replaced).
Visited January 2024
Review titled St James Medical Practice Limited
Replied on 10 January 2024
Dear James, Thank you so much for taking the time to share your positive experiences with our practice over the past 15 months. We greatly appreciate your kind words and are delighted to hear that you have found our triage system effective, leading to prompt GP appointments when needed. Your recognition of the professionalism and consideration demonstrated by our doctors, receptionists and nurses is truly gratifying. We strive to provide a well-rounded and high-quality healthcare experience for all our patients, and your feedback reinforces our commitment to excellence. Once again, thank you for choosing our practice and we look forward to serving you with the same level of dedication and care in the future. The St James Management Team
-
Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
I was advised by my physio to discuss certain issues with a GP. I completed an econsult, & was given a face to face the following week. The GP was friendly, listened to me, discussed the options & we agreed a management plan. I'm very happy with this practice
Visited January 2024
Review titled St James Medical Practice Limited
Replied on 09 January 2024
Dear Patient, Thank you for sharing your positive experience with our practice. We're delighted to hear that your journey, from the advice from your physiotherapist to the completion of the econsult and subsequent face-to-face appointment, was a positive one. It's fantastic to know that the GP was friendly, attentive, and engaged in meaningful discussions about your concerns. Developing a management plan together reflects our commitment to collaborative and patient-centred care. Your satisfaction means a lot to us, and we appreciate your kind words. The St James Management Team
-
Review titled Great practice
Rated 5 stars out of 5
by Cristina - Posted on 02 January 2024
Baby check, Postnatal check, thank you doctor for our check and for your recomendacion, we receive the best attention and be treat with respect and yes I will recommend the St James practice.
Visited January 2024
Review titled St James Medical Practice Limited
Replied on 09 January 2024
Dear Cristina, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that your baby check and postnatal check at St James practice were met with the best attention and respect. It is our goal to provide exceptional care to every patient and we are delighted that you felt well-treated during your visit. Your recommendation means a lot to us, and we appreciate your trust in our practice.
-
Review titled Very polite and able staff.
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
Staff very polite and put you at ease. They are also very efficient. Waiting time very minimum and try to get you seen quickly.
Visited January 2024
Review titled St James Medical Practice Limited
Replied on 23 January 2024
Dear Patient, It's fantastic to hear that you've had such positive experiences with the staff at St James Medical Practice. Politeness, efficiency and a minimal waiting time are crucial factors in providing quality healthcare services. It's evident that the staff's efforts to make you feel at ease and prioritise timely care have contributed to a positive overall experience. We thank you for your feedback. The St James Management Team
-
Review titled Really caring and helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
Used the new online consultancy link at 9am, was called back at about 9.30 and given an appointment for 10.30. A very helpful and reassuring consultation, also I have always found the reception staff very patient and understanding in the face of sometimes stressful situations.
Visited January 2024
Review titled St James Medical Practice Limited
Replied on 09 January 2024
Dear Patient, Thank you for sharing your positive experience with our new online consultancy service. We're delighted to hear that the process was smooth for you and you recieved an appointment promptly. It's wonderful to know that your consultation was helpful and reassuring. Providing quality care and support is our top priority, and we're pleased that we could meet your expectations during the online session. Additionally, your kind words about our reception staff are greatly appreciated. We strive to create a supportive and understanding environment, especially in situations that may be stressful. Your recognition of their patience means a lot to us. The St James Management Team
-
Review titled Good nurse
Rated 5 stars out of 5
by Marcela cristina - Posted on 05 January 2024
Our nurse she due very quick the vaccin to mi baby,good advice ,to keep mi baby for15 min in waiting area,to see if my baby is ok after vaccin thank you very much, I didn't see at any GP to do that. Thank you St James.
Visited January 2024
Review titled St James Medical Practice Limited
Replied on 09 January 2024
Dear Patient, Thank you for taking the time to share your positive experience with our nurse at St James. We're thrilled to hear that the vaccination process for your baby was efficient and you received good advice. Ensuring the well-being of your baby is our top priority and we appreciate your acknowledgment of our nurse's quick administration of the vaccine and the valuable advice to observe your baby for 15 minutes in the waiting area. Safety and care are paramount, and we're delighted that you felt this level of attention. Your kind words mean a lot to us and we're grateful for the trust you place in our healthcare professionals. The St James Management Team