St James Medical Practice Limited
St. James Health Centre, 47 St. James's Street, Walthamstow, London, Greater London, E17 7NHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about St James Medical Practice Limited.
Reviews
-
Review titled Terrible practise
Rated 1 star out of 5
by Stephen - Posted on 29 January 2024
I rang up to get my stitches out after operation, hospital told me to do so, gp receptionist said we don't do that here so basically they said they don't have a nurse at gp practice, when every practice has a nurse in the country basically, the receptionist was also quite roud in the way she shut down the conversation, disgrace of a gp practice
Visited January 2024
Review titled St James Medical Practice Limited
Replied on 19 February 2024
Dear Stephen, We sincerely apologise for any inconvenience and frustration caused by the apparent miscommunication. We recognise the importance of effective communication and timely care and we want to assure you that your feedback is crucial in helping us identify and rectify any shortcomings in our services. It seems there may have been an issue of misinformation and we want to clarify that we do indeed have practice nurses available at the surgery. To provide further clarity and address any lingering concerns, we encourage you to reach out to our practice directly. Your input is invaluable and we are committed to resolving this matter to ensure a positive experience for all our patients. The St James Management Team
-
Review titled Fantastic practice
Rated 5 stars out of 5
by Mary Farooqui - Posted on 15 January 2024
St james practice has been extremely exallent all members of staff have always been very polite and very helpful and I can not fought them at all .
Visited January 2024
Review titled St James Medical Practice Limited
Replied on 23 January 2024
Dear Mary, It's great to hear that you've had such a positive experience with St James Practice and its staff. Providing excellent service and maintaining a polite and helpful attitude are important aspects of creating a positive healthcare environment. Thank you for your feedback. The St James Management Team
-
Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2023
Really good docters very friendly and helpful was seen on time docter only made the appointment today and was seen same day
Visited December 2023
Review titled St James Medical Practice Limited
Replied on 22 December 2023
Dear Patient, We are glad to hear that you had a positive experience during your recent appointment with the doctor. It's always reassuring when healthcare providers are friendly, helpful, and efficient. Regards, The St James Management Team
-
Review titled Prompt consultation
Rated 4 stars out of 5
by Maxime Li Pang - Posted on 15 January 2024
I will give credit where it is due and I will refer only to the last three consultations as the previous one was not satisfactory. The last three doctors have been brilliant. Two of them saw me, carried out an examination and all three listened empathetically to my explanation and took appropriate action. So much so that it appears I am on the mend now.
Visited December 2023
Review titled St James Medical Practice Limited
Replied on 23 January 2024
Dear Maxime, It's great to hear that your recent experiences with the last three doctors have been positive and that they have been instrumental in your recovery. Acknowledging their brilliance and the empathetic listening they provided reflects the importance of effective communication and personalised care in the healthcare process. It's commendable that they took appropriate action based on your explanation and conducted thorough examinations. We hope to continue providing such care and attention to all patients in the future as well. The St James Management Team
-
Review titled Worst service
Rated 1 star out of 5
by Ryan Gallagher - Posted on 09 November 2023
I had an appointment at 10:00 an I didn't get see until 11:05 then when went get my prescription it took another hour. There 3 off us waiting for prescription for almost an hour. And all the staff were just talking out the back.
Visited November 2023
Review titled St James Medical Practice Limited
Replied on 22 December 2023
Hi Ryan, We have checked our records and we are unable to locate your details on our system. Could you please call the surgery directly to further discuss your feedback. Regards, The St James Management Team
-
Review titled Good GP
Rated 4 stars out of 5
by Maryam Mahmood - Posted on 10 November 2023
I was happy with the Gp today he took the time out to listen and explain That's what i like in GP and that what I got today
Visited November 2023
Review titled St James Medical Practice Limited
Replied on 22 December 2023
Dear Maryam, It's wonderful to hear that you had a positive experience with the GP surgery. Having a healthcare provider who takes the time to listen and explain things thoroughly can make a significant impact on your overall well-being and confidence in the healthcare process. We will pass your feedback to the team. Regards, The St James Management Team
-
Review titled Extremely unsupportive
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2023
I have a regular injection that requires a nurse to administer it. I've had frequent problems with getting repeat prescriptions with conflicting instructions from the admin team on how request one. Despite advertising online appointment booking - this service has never worked. I called to book an appointment a week in advance and was told I could not secure an appointment as the nurse was on annual leave and no assistance was given to find me a appointment elsewhere. So I am left with not being able to get my injection within the correct time window. I feel incredibly unsupported and frustrated.
Visited November 2023
Review titled St James Medical Practice Limited
Replied on 22 December 2023
Dear Patient, We are very sorry that you have had a negative experience. If you wish to discuss it further please contact the surgery. Regards, The St James Management Team
-
Review titled Excellent care
Rated 5 stars out of 5
by Bassam El-Homsi - Posted on 10 November 2023
The doctor was very courteous and his explanation was thorough and clear. He explained the cause of the problem and how we should tackle it.
Visited November 2023
Review titled St James Medical Practice Limited
Replied on 22 December 2023
Dear Bassam, Thank you for your feedback. We are glad to hear you had a positive experience with the surgery. A courteous and thorough explanation from a doctor can make a significant difference in a patient's understanding of their health condition and the recommended course of action. Our aim is to continue providing all patients such a service in the future as well. Regards, The St James Management Team
-
Review titled Unnecessary face to face appointment
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2023
I recently had an experience with my GP, and unfortunately, it left much to be desired. Despite being knowledgeable about the guidelines, they insisted on a face-to-face appointment only to inform me that I was ineligible. What was more concerning was the inaccurate information provided without any attempt to verify. This experience has certainly left me disappointed with the level of service and accuracy in the information shared. Regrettably, it has resulted in a loss of trust in the reliability of the guidance provided.
Visited November 2023
Review titled St James Medical Practice Limited
Replied on 22 December 2023
Dear Patient, We are very sorry that you have had a negative experience. If you wish to discuss it further please contact the surgery to further discuss your feedback. Regards, St James Management Team
-
Review titled Brilliant practice
Rated 5 stars out of 5
by June - Posted on 05 October 2023
Thankyou for your help today and the receptionist that I have known for years she’s so helpful and friendly always willing to help
Visited October 2023
Review titled St James Medical Practice Limited
Replied on 09 November 2023
Dear June, We're delighted to hear that you had a positive experience and that the receptionist, who you've known for years, continues to provide a helpful and friendly service. We appreciate your kind words and value the long-standing relationship we've built with you. Your satisfaction is important to us and we're here to assist you in any way we can. We will feedback your kind words to the reception team. Regards, St James Management Team