St James Medical Practice Limited
The Firs Medical Centre, 26 Stephenson Road, London, E17 7JTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Blood Test
Rated 5 stars out of 5
by Felimar - Posted on 12 June 2024
I went to st. James for a check up for the blood test. The GP took my details & she's very accomodating. I went to the blood test department and before getting the blood with the needle that I'm afraid of, the person incharge sees to it that I'm not nervous. Nice experience. Thank you
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 28 June 2024
Thank you for your kind review. However, it seems this feedback might have been intended for a different service. While the phlebotomy service operates within the same building, we are two separate services. Thank you for understanding.
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 17 June 2024
The doctor was very calm and responsive. Extremely attentive, patient. He listens and answers my questions.
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 20 June 2024
Dear Patient, Thank you for taking the time to share your experience. We are thrilled to hear that you found our doctor to be calm, responsive, attentive and patient. It’s great to know that he listened to your concerns and answered your questions thoroughly. Providing attentive and patient care is a top priority for us and we are delighted that your visit reflected this commitment. Your kind words are greatly appreciated and will be shared with the doctor and our team. The St James Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Souhila Zeghli - Posted on 20 June 2024
The doctor was very informative and the receptionists were kind and respectful. I quickly managed to book an appointment and I could always contact them easily.
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 28 June 2024
Dear Souhila, Thank you so much for your kind words. We're thrilled to hear that you had a positive experience with our team. Ensuring that our patients receive clear information and respectful service is very important to us. We're glad you found the appointment booking process smooth and that we were easy to reach. Your feedback is greatly appreciated and we look forward to continuing to provide you with excellent care The St James Management Team
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Review titled Excellent doctor
Rated 4 stars out of 5
by Shirley Mulhall - Posted on 04 June 2024
Saw dr k. Excellent doctor. Lovely manner & explained everything throughly. Was in on time & everything went smoothly.
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 06 June 2024
Dear Shirley, Thank you for your kind review. We’re thrilled to hear that your appointment with the Dr went smoothly and that you found them to be an excellent doctor. It’s great to know that they took the time to explain everything thoroughly and that you had a positive experience. We appreciate your feedback and look forward to continuing to provide you with excellent care. The St James Management Team
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Review titled Almost impossible to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 05 June 2024
Each appointment requires an online form and then a call back which if you miss it you have to start the process from scratch. This is extremely difficult when working full time. I was called on a Saturday morning when the online form stated I would be called 8-6 on a weekday. Despite detailing a skin condition that I have a history of and an concerned about returning I was directed to an out of hours GP via the phone who could therefore not examine me. He was quite dismissive of the photo I sent 'not looking very very bad' to which I explained this is why I wanted an in person appointment. He told me he was writing a referral for my private health insurance, however when I went to the GP practice to pick it up the notes say that he told me he was unable to do a referral. I also felt like he was rushing to get me off the phone. Overall this has added an extra week onto the process and I am back to square one having to use the online form to try to be seen in person. This is both frustrating and stressful and requires a huge amount of to just get an appointment.
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 20 June 2024
Dear Patient, Thank you for taking the time to share your experience. We are genuinely sorry to hear about the challenges you've faced with our appointment system and the difficulties it has caused. We are currently working on improving our appointment system to make it more convenient and reliable and your feedback will be instrumental in this process. To discuss your feedback further please call or visit the surgery to speak to a senior member of staff so we can help to resolve your issues. The St James Management Team
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Review titled Excellent Practise
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2024
Excellent experience - we were seen quickly by a very skilled nurse who put my daughter at ease. The team at the practise care and this is routinely demonstrated at every visit.
Visited May 2024
Review titled St James Medical Practice Limited
Replied on 06 June 2024
Dear Patient, Thank you so much for your wonderful feedback. We are thrilled to hear that you had an excellent experience and that our skilled nurse was able to put your daughter at ease. Our team takes great pride in providing compassionate and timely care to our patients and it's gratifying to know this is reflected in your visits. We look forward to continuing to support you and your family. The St James Management Team
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Review titled Prompt Service
Rated 4 stars out of 5
by Kim - Posted on 20 May 2024
I was due a vaccine and the nurse was wonderful - checked my general wellbeing before administering the vaccine and re-scheduled my bloodworks - gave advice which was very helpful
Visited May 2024
Review titled St James Medical Practice Limited
Replied on 06 June 2024
Dear Kim, Thank you for your kind review. We are pleased to hear that you had a positive experience with our nurse. It's great to know that the nurse took the time to check your general wellbeing, reschedule your bloodwork and provide helpful advice. Your health and comfort are our top priorities. We appreciate your feedback and look forward to continuing to support your healthcare needs. The St James Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Ash - Posted on 17 May 2024
Last night I submitted a request to increase my blood pressure medication. Today I received a call and was offered a face to face appointment within the hour. My prescription was already sent to my pharmacy by the time I was leaving the practice. The doctor was polite, understanding and listened. I’ve used this practice a lot and bar some issues with HRT prescribing which isn’t really quiet up to date, it’s a wonderful practice, with many excellent doctors and fantastic receptionists. I couldn’t ask for a better GP surgery.
Visited May 2024
Review titled St James Medical Practice Limited
Replied on 06 June 2024
Dear Ash, Thank you for sharing your experience. We're delighted to hear that you received prompt and efficient care for your medication request. It's wonderful to know that our doctor was polite, understanding and attentive to your needs. We appreciate your kind words about our team and will continue to strive for excellence. Regarding the HRT prescribing issues, we value your feedback and will review our processes to ensure they are up to date. Your input is crucial in helping us improve our services. Thank you for your trust and for being a valued patient at our practice. The St James Management Team
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Review titled Reception issu but Great GP service
Rated 4 stars out of 5
by Carole Bredon - Posted on 21 May 2024
Thanks to your team of GP always looking well after me, very kind and understanding and especially when feeling at my worst, physically and because of that emotionally and feeling very vulnerable. I would like to complain though about some of your receptionists ( not all of them) who sometime seems very reluctant to organise an apt and ask very medical questions to decide or not to organise for an apt. I though this should be done by the triage and/or by doctors themselves, especially when the situation of our health is very difficult and make us patients feel very vulnerable, it is then very hard then to fight our way through to a doctor. Thank you to take my comment in consideration for myself but also for other patients who might not feel well enough to fight for themselves when at their most vulnerable state.
Visited May 2024
Review titled St James Medical Practice Limited
Replied on 06 June 2024
Dear Carole, Thank you for your feedback and for your kind words about our GP team. We are glad to hear that you feel well cared for, especially during difficult times. We also appreciate your constructive criticism regarding your experience with some of our receptionists. Your concerns are important to us and we understand the frustration you feel when facing challenges in scheduling appointments. We will address this issue with our reception team to ensure a smoother and more compassionate process for all patients. Thank you for bringing this to our attention. Your comments will help us improve our services for everyone, especially those feeling vulnerable. If you have any further concerns or need assistance, please don't hesitate to reach out. The St James Management Team
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Review titled Always lovely treatment.
Rated 5 stars out of 5
by Angie - Posted on 13 May 2024
This visit was for a shingles jab. It was with the lovely, always friendly Irish nurse. She checked my blood pressure and weight and I nice little chat. She is so gentle I didn't even feel the needle. It's always a pleasure to see her.
Visited May 2024
Review titled St James Medical Practice Limited
Replied on 06 June 2024
Dear Angie, Thank you for your lovely review. We’re delighted to hear that your visit for the shingles jab was such a positive experience. Our friendly health care assistant will be thrilled to know that you appreciated her gentle care and the pleasant chat. Your kind words mean a lot to us and we look forward to seeing you at your next visit. The St James Management Team