St James Medical Practice Limited
St. James Health Centre, 47 St. James's Street, Walthamstow, London, Greater London, E17 7NHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about St James Medical Practice Limited.
Reviews
-
Review titled Flu jab
Rated 4 stars out of 5
by Anonymous - Posted on 18 October 2023
Receptionist was helpful and polite and the nurse that did my flu jab was professional and polite. I have no issues with St James Practice.
Visited October 2023
Review titled St James Medical Practice Limited
Replied on 09 November 2023
Dear Patient, Thanks for your feedback. We're delighted to hear that your experience at the surgery was positive. Your kind words will be shared with the nurse and the reception team. St James Management Team
-
Review titled Excellent Practice
Rated 5 stars out of 5
by Julie Faulkner - Posted on 29 October 2023
I have been attending just under 12 months since moving to the area. I would say I am quite high maintenance due to certain conditions. Whatever I ask, enquire, need I always get a helpful response. All receptionists are highly trained at understanding patients needs. Always friendly, helpful and kind.
Visited October 2023
Review titled St James Medical Practice Limited
Replied on 09 November 2023
Dear Julie, Thank you so much for sharing your experience! We're thrilled to hear that you've felt well-supported and understood during your time at the surgery. Our goal is always to provide excellent care, and it's wonderful to know that the team's responsiveness and kindness have made a positive impact. Your feedback is valuable, and we're grateful for the opportunity to be a part of your healthcare. Kind Regards, St James Management Team
-
Review titled Reasonably good practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2023
I got the appointment within 24 hours from the time I have submitted an on line consultation. I was not seen on time and the waiting was 40 minutes. The Doctor was very good and he explained me very well about the condition and the cure . He further showed me the website and also provided the links . He has given me 4 weeks time to try the treatment and to come back for follow up
Visited October 2023
Review titled St James Medical Practice Limited
Replied on 09 November 2023
Dear Patient, Thank you for sharing your experience with us. We're pleased to hear that you received a prompt appointment and that the doctor was thorough in explaining your condition and treatment plan. We apologise for the extended wait time and we appreciate your understanding. Your feedback is valuable and we'll certainly take it into consideration to improve our services and ensure a more timely experience for our patients. Regards, St James Management Team
-
Review titled No wait
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2023
I was seen really quickly by fantastic nurse. She sourced a vegan flu jab for me…she had all my notes on screen.
Visited October 2023
Review titled St James Medical Practice Limited
Replied on 09 November 2023
Dear Patient, It's wonderful to hear that you had a positive experience with our nurse. We're glad to know that you were seen promptly and that the nurse took the initiative to source a vegan flu jab for you, accommodating your preferences. Having all your notes readily available on screen reflects our commitment to providing a comprehensive and personalised care. Your well-being is our priority and we're here to assist you in any way we can. Regards, St James Management Team
-
Review titled The best practice
Rated 5 stars out of 5
by June - Posted on 04 October 2023
Thank you so much for help today everyone so friendly and doctor took me seriously and helping me achieve the outcome of my symptoms. Much appreciated xx
Visited October 2023
Review titled St James Medical Practice Limited
Replied on 09 November 2023
Dear June, Thank you for your kind words. We are glad to hear that you had a positive experience! All Dr's at the surgery strive to make a patient feel heard and supported, especially when it comes to their health.
-
Review titled Consistent standard of care
Rated 4 stars out of 5
by Chris Fagan - Posted on 04 September 2023
Although there are several g.p's at this practice, I have found them all to be equally committed to best practice and a high standard of patient care.
Visited September 2023
Review titled St James Medical Practice Limited
Replied on 05 September 2023
Thankyou Chris for your review. We have several GPs who are employed by the surgery and some locum. We try our best to make sure patients are seen by the same Dr however due to NHS pressures this can be challenging. We will pass your feedback to the Drs. Thankyou St James Management Team
-
Review titled Great practice
Rated 5 stars out of 5
by Sultan Dar - Posted on 27 September 2023
I went for flu jab the whole process from receptionist to the nurse was great.Receptionist and the nurse both were excellent really wonderful.
Visited September 2023
Review titled St James Medical Practice Limited
Replied on 09 November 2023
Dear Sultan, Thank you for sharing your positive experience with us. We're thrilled to hear that your entire flu jab process, from interacting with the receptionist to the care provided by the nurse, was excellent and wonderful. We appreciate your kind words and we're here to continue providing an outstanding service for all your healthcare needs. Regards, St James Management Team
-
Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 25 September 2023
Did e-consult, got same day appointment, thorough examination, diagnosis and referrals. Sympathetic GP whi listened to concerns.
Visited September 2023
Review titled St James Medical Practice Limited
Replied on 26 September 2023
Thank you for your positive review. We will pass your comments to the staff. St James Management Team
-
Review titled Respect Patient wishes
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2024
I was finally able to make an appoitment to see a doctor by actually attending the surgery in the morning. I specifically requested to see a Female doctor. Receptionist booked me that afternoon confirming it was with a female doctor. But I was given an appoitment with the a male doctor. I told reception that I had requested a female doctor. The receptionist tried to see if any female doctors were avalible but they were none. She then asked the admin person for assistance as she relaesed they had made a mistake in not booking me with a female doctor. To my astonishment the Male admin person was trying to convince to me to see the male doctor as he stated 'he (the doctor) sees and examines many female patients'. I was lost for words. Note to the sugery and administration department - if a patients asks to be visited by a specific gender please respect their wish. Also please allow patients to make a booking in advance over the phone. It almost impossible.
Visited September 2023
Review titled St James Medical Practice Limited
Replied on 06 March 2024
Dear Patient, We sincerely apologise for the oversight and any inconvenience caused during your recent experience at our GP surgery. We deeply regret that your request to see a female doctor was not fulfilled as expected. Our commitment is to provide patient-centered care and we take your feedback seriously. We acknowledge the importance of respecting patients' preferences regarding the gender of their healthcare providers. We are truly sorry for the mistake in scheduling and for any discomfort it may have caused. We will be addressing this issue with our reception and administrative staff to prevent similar incidents from occurring. Your feedback is invaluable and we are committed to enhancing our services to better meet the needs of our patients. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us. The St James Management Team
-
Review titled No response
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2024
I've been trying to get help with my mental health. The system is designed for failure. Unable to book online as system down, phoned up and the recorded message says press one to book online, which doesn't work. Receptionist said someone will phone me to book an appointment. I said I needed a face to face appointment. I'm hard of hearing and don't like speaking on the telephone. I asked for some medication which took weeks to sort out, which didn't help my sleep problem. I tried to ask for help in the appropriate way. The system is broken.
Visited September 2023
Review titled St James Medical Practice Limited
Replied on 19 February 2024
Dear Patient, We deeply regret the challenges you've faced in seeking assistance with your mental health and we sincerely apologise for any frustration and inconvenience caused. We acknowledge the difficulties you've encountered in attempting to book an appointment and we understand that the system disruptions have been a source of frustration. Please visit the surgery to further discuss your feedback with a senior member of staff. The St James Management Team