St James Medical Practice Limited
St. James Health Centre, 47 St. James's Street, Walthamstow, London, Greater London, E17 7NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good GP
Rated 4 stars out of 5
by Maryam Mahmood - Posted on 10 November 2023
I was happy with the Gp today he took the time out to listen and explain That's what i like in GP and that what I got today
Visited November 2023
Review titled St James Medical Practice Limited
Replied on 22 December 2023
Dear Maryam, It's wonderful to hear that you had a positive experience with the GP surgery. Having a healthcare provider who takes the time to listen and explain things thoroughly can make a significant impact on your overall well-being and confidence in the healthcare process. We will pass your feedback to the team. Regards, The St James Management Team
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Review titled Extremely unsupportive
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2023
I have a regular injection that requires a nurse to administer it. I've had frequent problems with getting repeat prescriptions with conflicting instructions from the admin team on how request one. Despite advertising online appointment booking - this service has never worked. I called to book an appointment a week in advance and was told I could not secure an appointment as the nurse was on annual leave and no assistance was given to find me a appointment elsewhere. So I am left with not being able to get my injection within the correct time window. I feel incredibly unsupported and frustrated.
Visited November 2023
Review titled St James Medical Practice Limited
Replied on 22 December 2023
Dear Patient, We are very sorry that you have had a negative experience. If you wish to discuss it further please contact the surgery. Regards, The St James Management Team
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Review titled Excellent care
Rated 5 stars out of 5
by Bassam El-Homsi - Posted on 10 November 2023
The doctor was very courteous and his explanation was thorough and clear. He explained the cause of the problem and how we should tackle it.
Visited November 2023
Review titled St James Medical Practice Limited
Replied on 22 December 2023
Dear Bassam, Thank you for your feedback. We are glad to hear you had a positive experience with the surgery. A courteous and thorough explanation from a doctor can make a significant difference in a patient's understanding of their health condition and the recommended course of action. Our aim is to continue providing all patients such a service in the future as well. Regards, The St James Management Team
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Review titled Unnecessary face to face appointment
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2023
I recently had an experience with my GP, and unfortunately, it left much to be desired. Despite being knowledgeable about the guidelines, they insisted on a face-to-face appointment only to inform me that I was ineligible. What was more concerning was the inaccurate information provided without any attempt to verify. This experience has certainly left me disappointed with the level of service and accuracy in the information shared. Regrettably, it has resulted in a loss of trust in the reliability of the guidance provided.
Visited November 2023
Review titled St James Medical Practice Limited
Replied on 22 December 2023
Dear Patient, We are very sorry that you have had a negative experience. If you wish to discuss it further please contact the surgery to further discuss your feedback. Regards, St James Management Team
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Review titled Brilliant practice
Rated 5 stars out of 5
by June - Posted on 05 October 2023
Thankyou for your help today and the receptionist that I have known for years she’s so helpful and friendly always willing to help
Visited October 2023
Review titled St James Medical Practice Limited
Replied on 09 November 2023
Dear June, We're delighted to hear that you had a positive experience and that the receptionist, who you've known for years, continues to provide a helpful and friendly service. We appreciate your kind words and value the long-standing relationship we've built with you. Your satisfaction is important to us and we're here to assist you in any way we can. We will feedback your kind words to the reception team. Regards, St James Management Team
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Review titled Flu jab
Rated 4 stars out of 5
by Anonymous - Posted on 18 October 2023
Receptionist was helpful and polite and the nurse that did my flu jab was professional and polite. I have no issues with St James Practice.
Visited October 2023
Review titled St James Medical Practice Limited
Replied on 09 November 2023
Dear Patient, Thanks for your feedback. We're delighted to hear that your experience at the surgery was positive. Your kind words will be shared with the nurse and the reception team. St James Management Team
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Review titled Excellent Practice
Rated 5 stars out of 5
by Julie Faulkner - Posted on 29 October 2023
I have been attending just under 12 months since moving to the area. I would say I am quite high maintenance due to certain conditions. Whatever I ask, enquire, need I always get a helpful response. All receptionists are highly trained at understanding patients needs. Always friendly, helpful and kind.
Visited October 2023
Review titled St James Medical Practice Limited
Replied on 09 November 2023
Dear Julie, Thank you so much for sharing your experience! We're thrilled to hear that you've felt well-supported and understood during your time at the surgery. Our goal is always to provide excellent care, and it's wonderful to know that the team's responsiveness and kindness have made a positive impact. Your feedback is valuable, and we're grateful for the opportunity to be a part of your healthcare. Kind Regards, St James Management Team
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Review titled Reasonably good practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2023
I got the appointment within 24 hours from the time I have submitted an on line consultation. I was not seen on time and the waiting was 40 minutes. The Doctor was very good and he explained me very well about the condition and the cure . He further showed me the website and also provided the links . He has given me 4 weeks time to try the treatment and to come back for follow up
Visited October 2023
Review titled St James Medical Practice Limited
Replied on 09 November 2023
Dear Patient, Thank you for sharing your experience with us. We're pleased to hear that you received a prompt appointment and that the doctor was thorough in explaining your condition and treatment plan. We apologise for the extended wait time and we appreciate your understanding. Your feedback is valuable and we'll certainly take it into consideration to improve our services and ensure a more timely experience for our patients. Regards, St James Management Team
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Review titled No wait
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2023
I was seen really quickly by fantastic nurse. She sourced a vegan flu jab for me…she had all my notes on screen.
Visited October 2023
Review titled St James Medical Practice Limited
Replied on 09 November 2023
Dear Patient, It's wonderful to hear that you had a positive experience with our nurse. We're glad to know that you were seen promptly and that the nurse took the initiative to source a vegan flu jab for you, accommodating your preferences. Having all your notes readily available on screen reflects our commitment to providing a comprehensive and personalised care. Your well-being is our priority and we're here to assist you in any way we can. Regards, St James Management Team
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Review titled The best practice
Rated 5 stars out of 5
by June - Posted on 04 October 2023
Thank you so much for help today everyone so friendly and doctor took me seriously and helping me achieve the outcome of my symptoms. Much appreciated xx
Visited October 2023
Review titled St James Medical Practice Limited
Replied on 09 November 2023
Dear June, Thank you for your kind words. We are glad to hear that you had a positive experience! All Dr's at the surgery strive to make a patient feel heard and supported, especially when it comes to their health.