St James Medical Practice Limited
St. James Health Centre, 47 St. James's Street, Walthamstow, London, Greater London, E17 7NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Reception
Rated 2 stars out of 5
by James Lopez - Posted on 08 March 2024
I have been trying to get a bottle to give a sample for over a month. Too busy at reception and very slow. I received a phone call about needing it and was told to come to the other window. They refused to help. Please give the correct information when you phone
Visited March 2024
Review titled St James Medical Practice Limited
Replied on 12 March 2024
Dear James, We apologise for the inconvenience you've experienced in obtaining a sample bottle. Your feedback is crucial and we are committed to improving our services. We'll address this issue internally to ensure better service and efficiency for all our patients going forward. The St James Management Team
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Review titled Good practice
Rated 5 stars out of 5
by Mary Philip - Posted on 20 March 2024
Got appointment same day when I called for a emergency appointment. I am getting appointments for routine check up and recovering repeat medications without fail.
Visited March 2024
Review titled St James Medical Practice Limited
Replied on 18 April 2024
Dear Mary, Thank you for sharing your positive experience with us. We're glad we could accommodate your emergency appointment promptly and consistently provide you with routine check-ups and repeat medications. Ensuring our patients receive timely care is a priority and we appreciate your feedback. If you have any further needs or questions in the future, please don't hesitate to reach out. Your health and well-being are important to us. The St James Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2024
I have had smear test and everything went smoothly during my practice. The nurse was so kind and I was well informed before the test.
Visited March 2024
Review titled St James Medical Practice Limited
Replied on 18 April 2024
Dear Patient, Thank you for sharing your experience! We're delighted to hear that your smear test appointment went smoothly and that you felt well cared for by our nurse. Providing a supportive and informative environment for our patients is always a top priority for us. The St James Management Team
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Review titled Good Practice
Rated 3 stars out of 5
by Gail Rudder - Posted on 08 March 2024
I had a good experience with the practice on 7 March, the doctor listened and gave advice on what to do to resolve my health issue.
Visited March 2024
Review titled St James Medical Practice Limited
Replied on 12 March 2024
Dear Gail, Thank you for your feedback. We are pleased to hear of your positive experience with our surgery. It is our priority to provide an excellent standard of care to all our patients. Your well-being is important to us and we are here to support you in resolving your health concerns. The St James Management Team
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Review titled ordering repeat prescription.
Rated 3 stars out of 5
by Anonymous - Posted on 06 March 2024
I have been trying to log on to the surgery but cannot to so as it wont recognise my details. I registered with patient access and made a nore of the ridiculously long password but it will not accept it. I want to order some more co-codamol as I have run out. Please advise. I give up. This is getting stupid
Visited March 2024
Review titled St James Medical Practice Limited
Replied on 18 April 2024
Dear Patient, We apologise for the frustration you've experienced in trying to access our online services. Patients can use various means to request medication including requesting them through our website, requesting them through your pharmacy or you can submit a written request at our surgery. We're here to help ensure you have access to the medication you need. Thank you for your patience and understanding. The St James Management Team
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Review titled Horrible experience
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2024
I wait more than an hour for a nurse to consult me, not even a doctor, to tell me that it's a virus and it goes away on its own and she can't help me. I asked for an exemption because I missed school and she told me that it is not possible.thank you so much for losing my time
Visited March 2024
Review titled St James Medical Practice Limited
Replied on 10 May 2024
Dear Patient, We apologise for your most recent experience at the surgery. Unfortunately, we are unable to identify you so can not look into the consultation you had. If you would like to discuss this feedback further please call or visit the surgery to speak to a senior member of staff. The St James Management Team
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Review titled Service good to a degree.....
Rated 2 stars out of 5
by Optical - Posted on 07 March 2024
Went for blood test with my mother today 7th March 2024 at St James Health Centre the nurses seemed lovely enough and friendly, I told the nurse that I had my own plasters as I really dislike when they put that white medical tape over the cotton wool after taking blood, her response was " I've got plasters and there better than the ones I have" I didn't respond to that, but I thought in my mind are you insulting my plasters ? After our bloods were taken we decided to go and get coffee & cake at John Lewis,mum then tells me the nurse put cotton wool and that white medical tape, after I told her I had my own plasters, what was she implying ? She was laughing and joking with one face and her actions were completely different. That nurse fell at the last hurdle, hence two stars So that was our experience.
Visited March 2024
Review titled St James Medical Practice Limited
Replied on 12 March 2024
Dear Optical, It seems you have submitted a review for the phlebotomy department on the St James Surgery's website. Although we are in the same building we are 2 separate entities. The St James Management Team
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Review titled Great Dr experience
Rated 4 stars out of 5
by Richard Smith - Posted on 25 March 2024
Very through and kind Took an interest in my wellbeing Gave me confidence Took his time with me which was a welcomed change
Visited March 2024
Review titled St James Medical Practice Limited
Replied on 18 April 2024
Dear Richard, We're delighted to hear that you felt well taken care of during your appointment. Providing thorough and compassionate care is our priority and we're glad that our approach made a positive difference for you. The St James Management Team
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Review titled No title
Rated 3 stars out of 5
by Anonymous - Posted on 04 March 2024
I completed the e-consultation for my son in the morning. I've got a call a few hours after : doctor can see him today and we got the appointment. We were there in time and we needed to wait almost 30 minutes, then the doctor called us in the room. I explained him what's the problem. He writen down everything...i said he have hearing problem and he wrote "No hearing" problem. He wrote also he is "well, active, playful, happy kid, good skin colour". My son was almost sleeping infront of him because of his fever! When i said he can not keep Calpol down, when he drink it, in a few minutes time he throw out everything from his stomach, then the doctor explained to me how i need to give him to drink it. There is no problem with drinking it. The problem is to keep it down! he doesn't have any problem with nurofen for example. And he wrote down again "try Calpol" Why??? To make him suffer more? I am not worrying enough about him? Or cleaning enough?
Visited February 2024
Review titled St James Medical Practice Limited
Replied on 12 March 2024
Dear Patient, Thank you for your review and we are sorry to hear you had a frustrating visit recently. Unfortunately, we are unable to identify you and are unable to personally look into your complaint. Could you please contact the surgery so we can further look into your feedback. The St James Management Team
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Review titled Very professional and great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2024
First impressions after switching surgery great service provided in all medical issues for example blood test spot on if needed,medical check and follow up are carried out professionally.
Visited February 2024
Review titled St James Medical Practice Limited
Replied on 18 April 2024
Dear Patient, We're thrilled to hear that you've had such positive experiences since switching to our surgery. Providing excellent medical care and service is at the heart of what we do and we're glad to hear that our team has been able to meet your needs. We strive to maintain a high standard of professionalism and care. Your health and well-being are our top priorities. The St James Management Team