St James Medical Practice Limited
St. James Health Centre, 47 St. James's Street, Walthamstow, London, Greater London, E17 7NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Ash - Posted on 17 May 2024
Last night I submitted a request to increase my blood pressure medication. Today I received a call and was offered a face to face appointment within the hour. My prescription was already sent to my pharmacy by the time I was leaving the practice. The doctor was polite, understanding and listened. I’ve used this practice a lot and bar some issues with HRT prescribing which isn’t really quiet up to date, it’s a wonderful practice, with many excellent doctors and fantastic receptionists. I couldn’t ask for a better GP surgery.
Visited May 2024
Review titled St James Medical Practice Limited
Replied on 06 June 2024
Dear Ash, Thank you for sharing your experience. We're delighted to hear that you received prompt and efficient care for your medication request. It's wonderful to know that our doctor was polite, understanding and attentive to your needs. We appreciate your kind words about our team and will continue to strive for excellence. Regarding the HRT prescribing issues, we value your feedback and will review our processes to ensure they are up to date. Your input is crucial in helping us improve our services. Thank you for your trust and for being a valued patient at our practice. The St James Management Team
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Review titled Reception issu but Great GP service
Rated 4 stars out of 5
by Carole Bredon - Posted on 21 May 2024
Thanks to your team of GP always looking well after me, very kind and understanding and especially when feeling at my worst, physically and because of that emotionally and feeling very vulnerable. I would like to complain though about some of your receptionists ( not all of them) who sometime seems very reluctant to organise an apt and ask very medical questions to decide or not to organise for an apt. I though this should be done by the triage and/or by doctors themselves, especially when the situation of our health is very difficult and make us patients feel very vulnerable, it is then very hard then to fight our way through to a doctor. Thank you to take my comment in consideration for myself but also for other patients who might not feel well enough to fight for themselves when at their most vulnerable state.
Visited May 2024
Review titled St James Medical Practice Limited
Replied on 06 June 2024
Dear Carole, Thank you for your feedback and for your kind words about our GP team. We are glad to hear that you feel well cared for, especially during difficult times. We also appreciate your constructive criticism regarding your experience with some of our receptionists. Your concerns are important to us and we understand the frustration you feel when facing challenges in scheduling appointments. We will address this issue with our reception team to ensure a smoother and more compassionate process for all patients. Thank you for bringing this to our attention. Your comments will help us improve our services for everyone, especially those feeling vulnerable. If you have any further concerns or need assistance, please don't hesitate to reach out. The St James Management Team
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Review titled Always lovely treatment.
Rated 5 stars out of 5
by Angie - Posted on 13 May 2024
This visit was for a shingles jab. It was with the lovely, always friendly Irish nurse. She checked my blood pressure and weight and I nice little chat. She is so gentle I didn't even feel the needle. It's always a pleasure to see her.
Visited May 2024
Review titled St James Medical Practice Limited
Replied on 06 June 2024
Dear Angie, Thank you for your lovely review. We’re delighted to hear that your visit for the shingles jab was such a positive experience. Our friendly health care assistant will be thrilled to know that you appreciated her gentle care and the pleasant chat. Your kind words mean a lot to us and we look forward to seeing you at your next visit. The St James Management Team
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Review titled Attentive staff member
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2024
The supervisor was genuinely empathetic with my concern and was patient even though I was getting quite irritated. A credit to the practice🙂
Visited May 2024
Review titled St James Medical Practice Limited
Replied on 06 June 2024
Dear Patient, Thank you for sharing your experience. We are glad to hear that our supervisor was able to assist you with empathy and patience. We strive to provide compassionate care to all our patients, especially in challenging situations. Your recognition means a lot to us and we will make sure to pass on your kind words to the supervisor. Thank you for your feedback and for being a part of our practice. The St James Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Brenda - Posted on 13 May 2024
From the beginning, the receptionist & the GP were both helpful, took that extra mile. The receptionist helped in filling out the form for me & realised how urgent my situation was, it happened on a Friday afternoon & on Monday morning I received a text informing me that I will receive a call from a GP. I did receive the call, the doctor was very kind, considerate & understanding, I felt low & broke down, she gave me inspiration, encouragement. I felt heard & like there is a light at the end of the tunnel. It was everything a patient wishes for, time consideration & understanding.
Visited May 2024
Review titled St James Medical Practice Limited
Replied on 06 June 2024
Dear Brenda, Thank you for sharing your experience with us. We are so pleased to hear that our receptionist and GP provided the extra support you needed during a difficult time. It's wonderful to know that you felt heard, inspired and encouraged by our team. We strive to offer compassionate and timely care to all our patients, and your feedback reaffirms our commitment to this goal. We are here for you and will continue to support you in any way we can. Thank you for your kind words and trust in our practice. The St James Management Team
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Review titled Good supportive practice
Rated 5 stars out of 5
by Mick Lovelock - Posted on 24 April 2024
This time I had a blood pressure test. The medical person was friendly and supportive and gave me good advice which I have acted on.
Visited April 2024
Review titled St James Medical Practice Limited
Replied on 10 May 2024
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that your recent visit for a blood pressure test was a positive one. Our team strives to provide not just accurate medical assessments but also a supportive and friendly environment for our patients. It's great to know that you found the medical professional to be both friendly and supportive and that you received valuable advice that you've acted on. Your health and well-being are our top priorities, and we're here to support you every step of the way. The St James Management Team
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Review titled Great experience
Rated 5 stars out of 5
by Eva - Posted on 12 April 2024
I felt comfortable and that I could talk about what I needed to discuss with the doctor. She has made some referrals which is what I was hoping for.
Visited April 2024
Review titled St James Medical Practice Limited
Replied on 18 April 2024
Dear Eva, We are glad to hear that you felt comfortable discussing your concerns with the doctor. Creating a supportive environment where patients feel heard is essential to us. We're pleased that the doctor was able to address your needs and provide the referrals you were hoping for. The St James Management Team
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Review titled Impossible to get an in-person appointment
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
I had an urgent skin problem which was spreading quickly and becoming extremely uncomfortable. The only way to make an appointment here is via an online form and then you have to wait for a message to tell you that a doctor is going to call you at a time that they specify (usually given as a morning/afternoon/evening, so you have to keep the entire time free). On one occasion I was given an appointment that was two weeks after I submitted the form, in which time the problem became worse and started spreading. If you miss the call (which I could not avoid on one occasion) then you have to start again fron scratch. I had two phone appointments for this issue (one of which was made via the out-of-hours service, as it was the only way I could get an appointment quickly) and on both occasions I was asked to send photos of the affected area - I was then prescribed medication which had no effect or was wrong (was prescribed scalp medication when the problem was not predominantly on my scalp). In the end I felt I had no choice but to pay to go and see a private dermatologist as I didn't want it to spread any further and it was becoming very uncomfortable. Upon seeing the dermatologist it was quickly diagnosed the correct medication was prescribed. I feel that if I had been seen in person this would have saved everyone's time as I would have got an accurate diagnosis from the start.
Visited April 2024
Review titled St James Medical Practice Limited
Replied on 10 May 2024
Dear Patient, Thank you for sharing your experience with us. We're sincerely sorry to hear about the challenges you faced in seeking treatment for your urgent skin problem. Your feedback is invaluable to us as we continuously strive to improve our services. We understand the frustration caused by the delays in scheduling appointments and the inconvenience of waiting for a call within a specified time frame. We apologise for any inconvenience this may have caused. Unfortunately, as we are unable to identify you we are not able to check your records and look into your consultation or appointment requests. If you would like to discuss this feedback further please visit or call the surgery to speak to a senior member of staff. Thank You The St James Management Team
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2024
A good review and informative information and advice gained. I felt reassure and satisfied. I had a thorough health review and reviewed options demonstrated. I was relaxed with the review and the health advice given was reassuring and answered my concerns.
Visited April 2024
Review titled St James Medical Practice Limited
Replied on 18 April 2024
Dear Patient, We're delighted to receive your positive review. Providing informative information and valuable advice to our patients is a cornerstone of our approach to healthcare. We're pleased to hear that you felt reassured and satisfied with your thorough health review and that your concerns were addressed to your satisfaction. Ensuring our patients feel relaxed and confident in their care is our priority and we're here to support you every step of the way. The St James Management Team
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Review titled Professional and considerate experience
Rated 4 stars out of 5
by Anonymous - Posted on 12 April 2024
The health practioner took the time to explain the procedure, listened to my concerns and made me feel relaxed during what can be a painful and uncomfortable procedure which I really appreciated.
Visited April 2024
Review titled St James Medical Practice Limited
Replied on 18 April 2024
Dear Patient, We are pleased to hear that your experience with our health practitioner was positive. Providing clear explanations, listening to concerns and ensuring patients feel comfortable are all priorities for us, especially during potentially uncomfortable procedures. We're glad that our practitioner's approach helped put you at ease. The St James Management Team