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St John's Medical Centre

High Street, Walsall Wood, Walsall, West Midlands, WS9 9LP

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Reviews

Displaying 11 to 20 of 24

  1. Review titled Disappointing, but they have now redeemed themselves.

    Rated 4 stars out of 5

    by Tracy Lister - Posted on 06 July 2024

    I am now on menopause specialist number three at this surgery. After being dismissed by the 1st and told I was depressed and needed counselling by the 2nd! After being fobbed off with what I believed was inadequate care for a menopausal women, the 3rd specialist was amazing. She treated me with respect, engaged with me, explained HRT and actually listened to what I was saying. She made eye contact and didn't make me feel like I was being a nuisance or just some mad, whinging woman! I have been with this surgery for many years, and I have to say things have not been great since COVID, appointment wise, but I felt they had always done right by me and my family. However, on this occasion, it has not only been really frustrating, but also an extremely anxiety inducing experience. Getting appointments and any consistency with care, has been impossible. It is stressful and not exactly filled me with much confidence. This surgery has three menopause specialists, with only one who appears to understand what woman are going through and be knowledgeable and compassionate enough to explain this, in a sensitive and understanding manner. My previous experiences have not only been dismissive, but also very upsetting when you can clearly see they are not interested from the get go. To have to go to a totally unnecessary counselling appointment and challenge the the doctor that you are not depressed, there is something seriously wrong with diagnosing menopause symptoms, and HRT side effects at this surgery. I was strong enough to challenge this, but others may not and may be put on anti depressants, which they clearly do not need. Luckily, after lots of calls and insistence, I then got to see the Unicorn of all doctors at that surgery!!! OMG, 30 full minutes, not rushed at all. She sat facing me, looking at me, interacting with me, showing me options, showing me what hormones are like on a graph and how my path on this menopause journey may pan out. I was blown away, she was truly amazing and all from the same surgery. She confirmed what I said to the previous doctor, but was dismissed, that progesterone is sedatory and I was not depressed! She suggested other options, so they may need to revisit this, but to see how I go for the next three months. I believe if you are going through, or believe you are suffering from menopause symptoms, this will not be an easy journey at this surgery. I would love to name the GP who has supported me, but it appears I am unable to, she knows who she is and I thank you. I would also like to say the receptionists have been brilliant, really understanding, but the practice manager leaves a lot to be desired! I have had to jump through hoops, feel completely frustrated and that I was actually losing my sanity. Its been tough, but I just kept on and on and without the support and knowledge provided by a group of people at work and family members, I doubt I would have felt empowered and knowledgeable enough to do so.

    Visited June 2024

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    Review titled St John's Medical Centre

    Replied on 23 July 2024

    Dear Tracy, Thank you for taking the time to leave a review. I am glad to see you are receiving great care from your GP. If you wish to discuss your concerns further, you can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Frankie Patient Experience Team

    Report as unsuitable


  2. Review titled Awful doctors surgery

    Rated 1 star out of 5

    by Georgia - Posted on 26 June 2024

    Have failed to note down a medication I have an allergy to, not only once, but twice. Then proceeded to give me said medication and when I queried it, asking for something else, was told I have no allergy as it’s not on their system. I was seen at this doctors 7 days after symptoms of tonsillitis had started. Was told that there was no point giving me antibiotics as it would only clear it up 24/48 hours before my body will do it naturally. I proceeded to get worse over the weekend, had a completely blocked ear, couldn’t eat or drink as swallowing was so painful all whilst having a newborn baby to take care of too. Phoned back for another appointment and was offered an appointment a week later. I pushed back, asking for something the same day and was seen, doctor checked and told me I had fluid in my ears and my throat looked worse than when he’d seen me a few days previously. Eventually got prescribed something, went to the pharmacy 2 hours later to be told they hadn’t received a prescription and to call back. Eventually got told it was ready to collect, picked it up and have been given medication I can’t take. Called GP to tell them and was told it would be the next day that anything would get sorted. Next day I receive a call telling me I can have said medication as it’s not on their system that I have an allergy to it. I told them I couldn’t have it and they told me the doctors would call me back the same day. Conveniently, the GP closes at 1pm on a Wednesday so have heard nothing. I am now on day 13 of feeling unwell with no antibiotics to help

    Visited June 2024

    Report as unsuitable

    Review titled St John's Medical Centre

    Replied on 27 June 2024

    Dear Georgia We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. If you would like to discuss your concerns further, you can contact me using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Holly Patient Experience Officer

    Report as unsuitable


  3. Review titled Poor Service

    Rated 1 star out of 5

    by K CHAMBERLAIN - Posted on 24 June 2024

    Recently made an appointment to see a nurse for an ear problem - after waiting two weeks my appointment was cancelled two hours before attendance - with no reason. Completed an online request for another problem- received text to say book appointment online - to get a message "no appointments available -come back in 24 hours" Did this for 3 days then tried calling - waited 40 minutes to get through to be told only appointment was in 2 weeks time (which clashed with a holiday) asked if I could be seen after my holiday to be told "no appointments available that week" Decided to change doctors as the service at this surgery is totally unacceptable.

    Visited June 2024

    Report as unsuitable

    Review titled St John's Medical Centre

    Replied on 27 June 2024

    Dear Patient I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Unfortunately we only have a limited number of appointments to offer patients on a daily basis and are unable to exceed this capacity. In this circumstance you may be directed to an alternate service such as a walk in centre or NHS 111. Please be assured that our clinicians are working to their full capacity and the Practice sees as many patients as it is safe to do so. Kind regards, Patient Experience Team

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  4. Review titled Frustrated

    Rated 5 stars out of 5

    by Andy Roper - Posted on 08 May 2024

    I was sent a text from St John’s medical centre to ask me to book an appointment for tests and if this didn’t happen I would not be issued my prescription until I did. I tried on line to book an appointment I couldn’t so left a message on the nhs app. I then had another text to say I was to receive a phone consultation on Friday 3rd May by the pharmacist. Not sure what this would achieve I visited the surgery to ask for a face to face. A helpful receptionist couldn’t assist me as she advised they work remotely and said to wait for my call later that afternoon This didn’t happen and have not seen or heard anything since. Can you help please?

    Visited May 2024

    Report as unsuitable

    Review titled St John's Medical Centre

    Replied on 21 May 2024

    Dear Patient, Please accept my apologies for the delay in replying. I am sorry to learn of your experience and that you are not happy with the service provided by the Practice. I am hopeful that this issue has now been resolved. Please contact me at the surgery on 01543 398570 if this is not the case, or if I can be of further assistance. Yours sincerely, Angela Timms Practice Manager

    Report as unsuitable


  5. Review titled No you can’t see a Doctor!

    Rated 1 star out of 5

    by Anonymous - Posted on 11 June 2024

    Had a tic bite. Rang surgery at 8am requesting appointment /phone call. Told Doctor would call. Received text 2 hours later no appointments, go to the Manor. Rang up as could not get there. Suggested go to local pharmacy. They were very helpful but said see Doctor, we cannot deal with tic bites. Explained surgery had sent me! Went into surgery. Doctor still refusing to see or call me. Admin very helpful and suggested I went to Samuel Johnson in Lichfield. Met with efficient admin, a half hour wait then seen by a nurse who listened and inspected the bite. Disgraceful service from the Doc involved. Tic bites can be dangerous. I wasted nearly 4 hours being sent from pillar to post. Very stressful as already very concerned about the bite.

    Visited May 2024

    Report as unsuitable

    Review titled St John's Medical Centre

    Replied on 12 June 2024

    Dear Patient, Thank you for your feedback. I am sorry to learn of your experience. Please can you contact me at the surgery, either in person or by telephoning 01543 398570 so that I can explore this further. Please accept my apologies on behalf of the Practice for any distress caused. Yours sincerely, Angela Timms Practice Manager

    Report as unsuitable


  6. Review titled Unhappy

    Rated 2 stars out of 5

    by Anonymous - Posted on 08 May 2024

    I visited a doctor who after seeing me prescribed me antibiotics, they asked me to collect after 1pm, as I am really unwell and just wanted to get back home and get into bed, this wasn't what I wanted I wanted to get the prescriprion straight away and go to a chemist myself, anyway I got myself dressed again and went to the chemist for my medication to which there was none there and nothing had been sent. I then went back to the surgery and explained why I was there, to be honest took them a while to see whatever they were looking for innthe computer screen, anyway then I was told that whoever it was, was out on home visit and that they would get them to do it as soon as they were back! So now I have again got to go out when I am unwell to get what I need to make me well, this isn't acceptable as a patient to have to keep going backwards and forwards to find out where there prescription is, if you say you are sending one to your nominated chemist then you should send it straight after seeing the patient, just like when they used to print them and give them to you to collect yourself, I am now still waiting as I want told a time when this would be available to collect, so once again I will have too call to see if it has been sent and if it hasn't, again make another visit to the surgery. For this to happen to someone who is quite ill is not best practice and I am disgusted to say the least that ill patients have to chase up there medications!!!!!

    Visited May 2024

    Report as unsuitable

    Review titled St John's Medical Centre

    Replied on 21 May 2024

    Dear Patient, I am sorry to learn of your experience and that you are not happy with the service provided by the Practice. I am hopeful that this issue has now been resolved. Please contact me at the surgery on 01543 398570 if this is not the case, or if I can be of further assistance. Yours sincerely, Angela Timms Practice Manager

    Report as unsuitable


  7. Review titled Not responding

    Rated 1 star out of 5

    by Anonymous - Posted on 16 April 2024

    I contacted the surgery online on their request to arrange appointment for medication review, and over a week later I had to contact by phone as they had not responded to my request

    Visited April 2024

    Report as unsuitable

    Review titled St John's Medical Centre

    Replied on 30 April 2024

    Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. You can contact me using the following if you would like to discuss this further. link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Holly Patient Experience Team

    Report as unsuitable


  8. Review titled Rubbish

    Rated 2 stars out of 5

    by Anonymous - Posted on 20 April 2024

    How ridiculous that online repeat prescription requests can only be made during business hours. What is the point of that restriction apart from to make the process more difficult for the patient and encourage them to call instead.

    Visited April 2024

    Report as unsuitable

    Review titled St John's Medical Centre

    Replied on 30 April 2024

    Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. You can contact me using the following if you would like to discuss this further. link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Holly Patient Experience Team

    Report as unsuitable


  9. Review titled Practise getting worse

    Rated 1 star out of 5

    by Mr a seedhouse - Posted on 13 December 2023

    I have an enlarged prostate taking medication & was getting pain in my groin & lower back which can be related to prostate, I sent request on St John’s medical centre website asking for either appointment or phone consultation. Next day receptionist phoned me and said doctor had got me an appointment for physio, what on earth has that got to do with an enlarged prostate symptoms.

    Visited December 2023

    Report as unsuitable

    Review titled St John's Medical Centre

    Replied on 29 December 2023

    Dear Mr Seedhouse I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team

    Report as unsuitable


  10. Review titled Wonderful practice

    Rated 5 stars out of 5

    by Marie - Posted on 10 December 2023

    The receptionist was very helpful to help me with a health issue, to help me to contact the right person who could help. The receptionists are most kind and always do all they can to help. I just also wanted to praise all the staff working in this practice. I feel highly supported by a skilled and empathetic team where helping, in the best way they can, is at the heart of this practice. I cannot praise them enough and just to say a huge thank you.

    Visited November 2023

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    Review titled St John's Medical Centre

    Replied on 29 December 2023

    Dear Marie Thank you so much for your review. We are so pleased to see that you are happy with our services. Kind regards Patient Experience Team

    Report as unsuitable