St John's Medical Centre
High Street, Walsall Wood, Walsall, West Midlands, WS9 9LPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled .bad receptionist
Rated 3 stars out of 5
by Julie Carnall - Posted on 26 June 2023
I have a second degree burn on my leg and was told by my doctor it needed to be dressed by the nurse for a couple of weeks which was fine but when I tried to get an appointment I was to I have to wait 7 days for an appointment bearing in mind I have diabetes and recovering from cancer it's just not on I will do it my self this happened today 26.06.2023
Visited June 2023
Review titled St John's Medical Centre
Replied on 03 July 2023
Dear Julie I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Practice
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2023
The nurse I saw was polite and very helpful understanding and knowledgeable very experienced and professional which put me at ease
Visited June 2023
Review titled St John's Medical Centre
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Excellent telephone consultation
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2023
An excellent telephone consultation concerning a problem with my blood pressure resulting in an almost immediate one to one consultation with a doctor and a modification to my prescriptive medication If the practioner had not been so professional with his questioning I feel something would have been missed as I don’t give up information that easily! Well done and keep up the good work
Visited May 2023
Review titled St John's Medical Centre
Replied on 24 May 2023
Dear Patient, Thank you for your feedback. I am pleased that you have had a positive experience at your telephone consultation with the doctor. Your response has been shared with the practice team. Yours sincerely, Angela Timms Practice Manager
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Review titled Don't answer the phone
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
At 8.00 you won't answer the phone on speed dial at 8.01 you answer the phone telling lies about being at the end of a 30 person que
Visited April 2023
Review titled St John's Medical Centre
Replied on 15 May 2023
Dear Patient, I am sorry to learn of your experience when trying to contact the practice by phone. The telephone system is computerised and should automatically open at 8.00 am, putting all the callers ringing at this time in a queue. I am sorry that this did not happen for you until 8.01 and would like to investigate this further. Please contact me at surgery so that I can raise this with the telephone supplier. I will also be able to check on the accuracy of your queueing position and the reason for this. This will enable us to put measures in place to ensure this does not happen again. Yours sincerely, Angela Timms Practice Manager