St Johns House Surgery
St John's House Med Ctr, 299 Bromyard Road, Worcester, Worcestershire, WR2 5ERContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Clean quiet
by Peter - Posted on 25 May 2024
found it all very satisfying they found out what was wrong with me and dealt with it many thanks Pete
Visited May 2024
Review titled St Johns House Surgery
Replied on 17 June 2024
Dear Peter, Thank you! We are pleased that you found our service and setting very satisfying and appreciate your positive feedback. St Johns House Medical Centre
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Review titled Attentive practice from Aj
Rated 5 stars out of 5
by Beth Russell - Posted on 22 May 2024
Aj has helped all throughout the issues I am currently suffering with, he was straight on it with referrals and trying to help with finding the right medication with me whilst remaining friendly, professional and caring all at the same time. Thanks Aj
Visited May 2024
Review titled St Johns House Surgery
Replied on 17 June 2024
Dear Ms Russell, Thank you! We are always pleased to receive such positive feedback. We will ensure that your comments are also passed onto AJ. Thank you for taking the time to leave us a review. St Johns House Medical Centre
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Review titled Awful
Rated 1 star out of 5
by Louise - Posted on 28 May 2024
you are caller number.. we will call you back... message " we tried to call" - " no you didnt". You are caller number 5... 40 mins on hold then get cut off, call them again... " we are closed" Mistaking hit option 2... after 10+ minutes...we cannot help you as we need to keep this line free for emergencies.. but it took you over 10 mins to answer??? i cannot help you as we need to keep this line free for emergencies!!......but you are sat in the same seat to answer the call I made to talk to someone and the same seat you would hve used to not call me back!!!! can i speak to a doctor...whats wrong.. i would rather talk to a doctor... well if you dont tell me whats wrong i cannot make you an appointment!!!! between this doctors, the pharmacy next door, where the elderly cs assistant is always moaning .. we are short staffed!! and huffing and puffing and the yts at halt i am surprised anyone in the local area gets any medical help
Visited May 2024
Review titled St Johns House Surgery
Replied on 17 June 2024
Dear Louise, We are very sorry to hear you had this experience. If you wish to discuss this in more detail and allow us to undertake a full investigation into why this has happened during your experience with our telephone system, please do not hesitate to contact us via our surgery email address, hwicb.stjohnshousesurgery@nhs.net. We are unable to comment on your experience with the pharmacy located within the building as they are a separate business to St Johns House Medical Centre. We would like to thank you for raising your concerns. All complaints are reviewed thoroughly to see how we can improve the service that we provide to our patients. St Johns House Medical Centre
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Review titled Not a very good reputation.
Rated 2 stars out of 5
by Susan colley - Posted on 10 May 2024
I thought when you were put on new medication I was supposed to be checked upon after a month to see how I was getting on That is what I thought the appointment was about. When I got into the appointment apparently it's a new thing where I have multiple conditions they have to check on me every 12 months but I was checked upon two months ago to be put on the blood pressure tablets and as I said no review. Tried to make an appointment with a doctor on the way out have got a phone appointment on the 13th of May. Will see what happens from this.
Visited May 2024
Review titled St Johns House Surgery
Replied on 17 June 2024
Dear Ms Colley, We are very sorry to hear that you are not happy with the service you received. The multi condition review recall system, is a newly introduced system this year, which patients were informed of on 20th March 2024. This system will ensure all patients who have one or more of nine chronic condition types, are recalled yearly to ensure we have up to date test results (blood tests, BP, BMI & urine where applicable) relating to the medication taken for those conditions. If you wish to discuss this in more detail and allow us to undertake a full investigation please do not hesitate to contact us via our surgery email address, hwicb.stjohnshousesurgery@nhs.net. We would like to thank you for raising your concerns. All complaints are reviewed thoroughly to see how we can improve the service that we provide to our patients. St Johns House Medical Centre
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Review titled Very impressed
Rated 5 stars out of 5
by Mrs Clarke - Posted on 20 April 2024
Quick response and appointment straight away after getting in touch online. Friendly staff and the Doctor was lovely. I felt at ease and well looked after.
Visited April 2024
Review titled St Johns House Surgery
Replied on 22 April 2024
Dear Mrs Clarke, Thank you, we appreciate your positive feedback! Best wishes, St Johns House Medical Centre
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Review titled Awful practice
Rated 1 star out of 5
by Lisa - Posted on 18 April 2024
I only go when i absolutely need to , I told the doctor I have an ache down my left arm into my breast he checked me over my jumper and said it’s just muscular. Awful practice stay away if you can !!!!!!!
Visited April 2024
Review titled St Johns House Surgery
Replied on 18 April 2024
Dear Lisa, We are very sorry to hear that you feel our practice is awful. If you wish to discuss this in more detail and allow us to undertake a full investigation, please do not hesitate to contact us via our surgery email address, hwicb.stjohnshousesurgery@nhs.net. We would like to thank you for raising your concerns. All complaints are reviewed thoroughly to see how we can improve the service that we provide to our patients. St Johns House Medical Centre
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Review titled Great service
Rated 5 stars out of 5
by Jacqui - Posted on 13 April 2024
Another great service experience at the surgery yesterday. This was a booked appointment with a nurse. As usual excellent parking to start with, then excellent check in system, great time keeping, clean and orderly surgery and a friendly caring nurse who took great care with the procedure. I also has need to go to reception where I was dealt with promptly with a helpful and friendly receptionist. A very satisfied patient. Thank you.
Visited April 2024
Review titled St Johns House Surgery
Replied on 15 April 2024
Dear Jacqui, Thank you! We are pleased that you found our service and setting very satisfying and appreciate your positive feedback. Best wishes, St Johns House Medical Centre
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Review titled Fabulous service
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2024
I had 1 appt for a blood test which was undertaken with efficiency, care and warmth. The surgery is clean and accessible. Easy parking. Good check in service. Friendly and informative nurse practitioner. During the test the nurse advised me to contact tge surgery for advice in some symptoms I have had that I thought might be related to anemia. I emailed the surgery with a description of my symptoms and asked if I could have advice. I wasn't expecting a call straightaway as I didn't consider my situation to be urgent. I was delighted to have a call within an hour of my email showing concern and taking more detail which has resulted in me having an appointment for a range of blood tests. As usual for me I've had a great service and response at the surgery and I wanted to share this with any existing or potential patients.
Visited March 2024
Review titled St Johns House Surgery
Replied on 22 March 2024
Dear Patient, Thank you for submitting your positive feedback! It is great to hear that you were delighted with the service you received. St Johns House Medical Centre
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Review titled Helpful, nothing is too much trouble.
Rated 5 stars out of 5
by Charlotte - Posted on 21 March 2024
I had been suffering a migraine for 3 days, it has become unbearable. I sent a appointment request online which in a few hours had a phonecall reply. I was called into the surgery for an appointment. When I attended I was wearing sunglasses as I was so sensitive to light, when I went in to see the doctor, he turned the lights off and adjusted the blinds to make me comfortable, he spoke softly and listened to all my concerns. He was very lovely, he made recommendations about how to recover and also provided me a prescription to help with my migraine and explained what to do if I suffered such an attack in the future. I'm now recovering and can't thank the staff enough for their kindness and advice.
Visited March 2024
Review titled St Johns House Surgery
Replied on 22 March 2024
Dear Charlotte, Thank you, we are delighted to receive such positive feedback from one of our patients and would like to thank you for posting your comments. St Johns House Medical Centre
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Review titled Unimpressed with triage system
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2024
My husband filled out the online triage form, on behalf of our teenage daughter. This was sent at just after 8am. It was not an urgent problem, but we both assumed a phone call would be received at some point during the day, to see whether our daughter would need to speak to a GP, or be offered an appointment. Well, we were not triaged, didn’t receive any call back, and at the end of the day, have been left with not knowing if we will need to complete another online triage form after the weekend, or the GP will eventually get back to us. Obviously, we would have chased the surgery today if my daughter’s condition had warranted it,(it was enough for her to be off school), but we still feel we should have received a telephone call. Not sure if this is the norm, but unhappy with a ‘triage’ system that doesn’t triage!.
Visited March 2024
Review titled St Johns House Surgery
Replied on 22 March 2024
Dear Patient, We are very sorry to hear you had this experience. If you wish to discuss this in more detail and allow us to undertake a full investigation into why you did not receive a response to your triage request, please do not hesitate to contact us via our surgery email address, hwicb.stjohnshousesurgery@nhs.net. We would like to thank you for raising your concerns. All complaints are reviewed thoroughly to see how we can improve the service that we provide to our patients. St Johns House Medical Centre