St Johns House Surgery
St John's House Med Ctr, 299 Bromyard Road, Worcester, Worcestershire, WR2 5ERContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Long waiting times
Rated 3 stars out of 5
by Anonymous - Posted on 07 March 2024
30 minutes after my appointment time, I got to see a GP. However, the hour waiting for the prescription to be pinged to the onsite pharmacy was very annoying. Completely wasted my afternoon. The system is not working, maybe we should go back to printing out prescriptions thus giving the power back to the patient to choose which pharmacy to use. I was not impressed.
Visited March 2024
Review titled St Johns House Surgery
Replied on 22 March 2024
Dear Patient, We are very sorry to hear that you were not impressed with your experience. Patients do have the ability to receive printed prescriptions, rather than use the EPS system. The next time you require a prescription please indicate that you would rather receive a printed prescription. If you wish to discuss this in more detail, please do not hesitate to contact us via our surgery email address, hwicb.stjohnshousesurgery@nhs.net. We would like to thank you for raising your concerns. All complaints are reviewed thoroughly to see how we can improve the service that we provide to our patients. St Johns House Medical Centre
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Review titled Great proactive service
Rated 5 stars out of 5
by Eugene Martin Egan - Posted on 19 March 2024
I was invited for some checkups due to my age and medical history. All correspondence was clear and easy to follow Staff where very helpful and treated me very well I am delighted to be a patient of St. John’s House surgery
Visited March 2024
Review titled St Johns House Surgery
Replied on 22 March 2024
Dear Patient, Thank you, we are delighted to receive such positive feedback from one of our patients and would like to thank you for posting your comments. St Johns House Medical Centre
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Review titled Caring and friendly service
Rated 5 stars out of 5
by JB - Posted on 24 March 2024
I attended the surgery for a blood test with a nurse practitioner on a Friday morning. Parking and access very easy. The surgery 2as clean calm and peaceful. Check in for my appointment quick and easy. There is a choice of on screen or in person at the reception desk. I was seen on time by a friendly caring nurse who put me at ease. I have a moderate bleeding disorder so injections can be a problem, but this was all dealt with with confidence and support. I was very satisfied with the service today. Thank you.
Visited March 2024
Review titled St Johns House Surgery
Replied on 04 April 2024
Dear JB, Thank you! We are always delighted to receive positive feedback. It is great to hear that you were pleased with the service you received. Best wishes, St Johns House Medical Centre
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Review titled Indifferent
Rated 1 star out of 5
by Julie Smith - Posted on 13 March 2024
Had a groin injury whilst gardening in 2022 - had an xray which showed some arthritis and narrowing of joint area. Was told over the phone that it was not causing the extreme pain. When asked what to do next they didn't know!! I self referred to physio in Aug 2022, who then lost the notes!! Father had fall in hospital and was life ending. Mother not well either, also hospitalised. Called GP as was under extreme stress and in pain, who couldn't have cared less!! Muddled through, until Father died, 2023. Couldn't get an appointment with gp so contacted physio again. Had a number of appt, but couldn't do exercises because of pain. Was referred by physio to Advanced Physio. Took From Oct 23 to end of Jan 24 for appt to come through. Meanwhile could not get gp support for painkillers. Physio also wrote to gp but to no avail!!. Advanced physio sent for up to date xray which was carried out 15th Feb 2024. Finally got diagnosis 13 March 2024 - advanced arthritis of the hip requiring hip replacement & need to referred to a Consultant. Between Oct 23 and March 24 asked many time to see gp, but to no avail. The Triage team do not read the request details and are indifferent to what they are being told. Repeatedly referred to the Surgery Pharmacist only. Rang in desperation, finally getting someone to answer the call, as usually 40 in a queue! Begged to speak to a gp, got a call back from receptionist with an appt with the Advanced Clinical Practitioner. Saw the A C P who was supposed to make a follow up call, but never did so. Ran out of useless medication by this time, and had to make an online request. |No prescription was written only another appt with pharmacist for 2 weeks later, so had to ring reception to get an emergency appointment. Still heard nothing from A C P so cannot discuss medication or any possible support, and no chance of speaking with a gp. Have had to pay and see the advice of a Private Physiotherapist to get some sort of sensible advice, and to speak with someone who is not indifferent, because the general attitude is that the N H S is overrun, so you must be joking to expect any sort of quality treatment!. It is non-treatment, and misleading, and obstructive to getting the correct information to move forward, by which time is it too late, and you may as well not bother.
Visited February 2024
Review titled St Johns House Surgery
Replied on 22 March 2024
Dear Julie Smith, We are very sorry to hear you had this experience. If you wish to discuss this in more detail, please do not hesitate to contact us via our surgery email address, hwicb.stjohnshousesurgery@nhs.net. We would like to thank you for raising your concerns. All complaints are reviewed thoroughly to see how we can improve the service that we provide to our patients. St Johns House Medical Centre
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Review titled Got an appointment no problem at all.
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2023
I really don’t understand why St John’s house gets so much bad press on local social media etc. The online patient triage service is fantastic, you write a quick summary of the problem. They call you within a few hours and do what is needed to get you sorted. I was offered a face to face appointment that morning. Seen as soon as I checked into the surgery. The doctor was very kind, professional, and clear in his explanation of my problem. Can’t fault the service today and I have found similar on previous visits for myself and my son.
Visited December 2023
Review titled St Johns House Surgery
Replied on 25 January 2024
Thank you for submitting your positive feedback! We are glad to hear that you felt the service you received was fantastic. Your comments will be passed onto our team who will be pleased to read them. St Johns House Medical Centre
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Review titled Brilliant practice
Rated 5 stars out of 5
by Maurice Boughen - Posted on 09 December 2023
Medical staff are good but the stand out service of this practice is the front line staff who will always go out of their way to address any questions you have . They are a major asset for the practice
Visited December 2023
Review titled St Johns House Surgery
Replied on 25 January 2024
Dear M Boughen, Thank you, we are delighted to receive such positive feedback from one of our patients and would like to thank you for posting your comments. Your comments will passed onto our team who will be pleased to read them. St Johns House Medical Centre
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Review titled Bad receptionists
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2023
I got told i had been booked an appointment with a female doctor, turned up for my appointment only to find out it was with a.male doctor. I had specifically said that i needed to see a female, then told that the person who i was supposed to be seeing was not in until friday. Absolute joke, most of the receptionists think they have a degree in medicine, asking you all kinds of questions, also i can only decribe as teenagers answering the phones and booking appoinments, and then these said youngsters making the mistakes and booking the wrong appoinments with the wrong people. St johns house medical need to get this sorted, its absolutly rediculous.
Visited December 2023
Review titled St Johns House Surgery
Replied on 25 January 2024
Dear Patient, We are very sorry to hear you had this experience. If you wish to discuss this in more detail, please do not hesitate to contact us via our surgery email address, hwicb.stjohnshousesurgery@nhs.net. We would like to thank you for raising your concerns. All complaints are reviewed thoroughly to see how we can improve the service that we provide to our patients. St Johns House Medical Centre
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Review titled Great service
Rated 5 stars out of 5
by Karo - Posted on 12 November 2023
Went for smear test , didn’t expect that will have the best service ever there . The nurse explained everything, was so warm and friendly we had a great chat make u feel so relax and not stressed .such a great experience highly recommended. No need to be worried about to go and do your checks. This lady was amazing;-) can’t put her name down but she knows that she did great :-) thanks K
Visited November 2023
Review titled St Johns House Surgery
Replied on 14 November 2023
Dear Karo, Thank you, we are delighted to receive such positive feedback from one of our patients and would like to thank you for posting your comments. Your review will also be forwarded to our nursing team. St Johns House Medical Centre
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Review titled Excellent practitioner
Rated 4 stars out of 5
by Yvonne Smit - Posted on 02 December 2023
I am 73 and experiencing hair thinning. This is making me feel extremely unhappy. I contacted the practice to explain my problem and was contacted by a very kind and helpful lady who I think is an Advanced Nurse Practitioner. I explained my predicament in detail and she came back to me and was very understanding of my plight. She said she would get me an appointment with a Dermatologist. I then received a letter from Dermatology that wasn’t very positive. The lady contacted me again to see if I had heard from them. I said I had but it didn’t seem like they would see me. She said she would contact them again sending photos and my desire to see someone. I was delighted and thanked her very much. She came back to me on Friday just gone to say they wouldn’t see me but suggested some blood tests which I have already had. Other than that - nothing! I can’t believe that I would just be fobbed off like that when this condition is affecting me in a lot of ways. I do realise that not too much can be done but there are still things that can be done and I believe a consultant can prescribe medication too, which is what I want. I was using 2% Minodoxidil but on the box it says it is not to be used by anyone over the age of 60 or 65. Perhaps someone could suggest a meal plan and a way of life that could change the situation. I’d just like very much to be able to talk to someone who knows about hair.
Visited November 2023
Review titled St Johns House Surgery
Replied on 25 January 2024
Dear Yvonne Smit, Thank you for submitting your feedback to the surgery. We are glad to hear that you felt the service you received from our practitioner was excellent. If you feel you have further needs that you wish to discuss with one of our clinicians please contact the surgery to speak to our triage team again, we are unable to comment on the actions of other providers. St Johns House Medical Centre
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Review titled Do they have a reception?
Rated 2 stars out of 5
by Anonymous - Posted on 20 November 2023
I genuinely don't understand, I tried to call the GP surgery and there was an automated reply saying that I could be put in the queue to be automatically called back when I was the next person in the queue to talk to the receptionist. That was 2 hours ago. Everything on their website says that you can contact them by phone and that their hours are until 6.30pm. But that's an insane amount of time to wait on hold to try and speak to someone. I'm genuinely wondering if they have reduced receptionist hours and just don't tell anyone! If so, why isn't their phone on some kind of out of office message?
Visited November 2023
Review titled St Johns House Surgery
Replied on 25 January 2024
Dear Patient, We are very sorry to hear you had this experience. If you wish to discuss this in more detail, please do not hesitate to contact us via our surgery email address, hwicb.stjohnshousesurgery@nhs.net. Our reception team covers 8:00-18:30 everyday, they cover the reception desk, incoming telephone lines, incoming online triage requests, outgoing telephone responses and internal tasks. At times we have less man hours due to annual leave and sickness, however all of our reception team do their best to cover all patient contacts every single day. We would like to thank you for raising your concerns. All complaints are reviewed thoroughly to see how we can improve the service that we provide to our patients. St Johns House Medical Centre