St Johns House Surgery
St John's House Med Ctr, 299 Bromyard Road, Worcester, Worcestershire, WR2 5ERContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Do they have a reception?
Rated 2 stars out of 5
by Anonymous - Posted on 20 November 2023
I genuinely don't understand, I tried to call the GP surgery and there was an automated reply saying that I could be put in the queue to be automatically called back when I was the next person in the queue to talk to the receptionist. That was 2 hours ago. Everything on their website says that you can contact them by phone and that their hours are until 6.30pm. But that's an insane amount of time to wait on hold to try and speak to someone. I'm genuinely wondering if they have reduced receptionist hours and just don't tell anyone! If so, why isn't their phone on some kind of out of office message?
Visited November 2023
Review titled St Johns House Surgery
Replied on 25 January 2024
Dear Patient, We are very sorry to hear you had this experience. If you wish to discuss this in more detail, please do not hesitate to contact us via our surgery email address, hwicb.stjohnshousesurgery@nhs.net. Our reception team covers 8:00-18:30 everyday, they cover the reception desk, incoming telephone lines, incoming online triage requests, outgoing telephone responses and internal tasks. At times we have less man hours due to annual leave and sickness, however all of our reception team do their best to cover all patient contacts every single day. We would like to thank you for raising your concerns. All complaints are reviewed thoroughly to see how we can improve the service that we provide to our patients. St Johns House Medical Centre
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Review titled Excellent service
Rated 5 stars out of 5
by JacqB - Posted on 04 November 2023
Attendee the surgery for my flu jab and test results. I arrived to find ample and easy parking. Then I was met by a very helpful friendly receptionist and a fully working and East check in system. I was treated on time by a friendly helpful and professional nurse who was fully organised with good advice. The facilities were clean and well ordered. All rooms are fully accessible. I left a suggestion for a photo board of staff at the surgery with reception which was well recieved and a promise to share with the practice. An excellent service thank you. I'd like to add that booking my appointment was very straightforward.
Visited November 2023
Review titled St Johns House Surgery
Replied on 14 November 2023
Dear JacqB, Thank you for your review of our service and the practice facilities. It is fantastic to hear that you found both of these to be so positive! St Johns House Medical Centre
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Review titled Great service
Rated 4 stars out of 5
by Tracy Pullen - Posted on 11 November 2023
Great service when you can get appointment. Ring back from Dr is great. I haven't seen Dr just phone consultation which was very thorough. Only fault is the wait /ring back time to get appointment. It's difficult for me due to my job to have my phone on me. I have waited over 2 hours at times to speak to someone. Staff are pleasant and have helped me greatly when their has been a problem cannot fault them.
Visited November 2023
Review titled St Johns House Surgery
Replied on 14 November 2023
Dear Ms Pullen, Thank you for your positive review, we greatly appreciate feedback from our patients. As well as contacting us via telephone, you can use our online triage system to submit a request for medical or admin requests and repeat prescriptions. You are also able to comment when responses to these submissions would be best suited for you, and you can also select how you would like for us to contact you. Your comments will passed onto our team who will be pleased to read them. St Johns House Medical Centre
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2023
Great service as always at the surgery. I was overdue on my B12 injection and they got me back in that same afternoon. The nurses are great, in particular the children’s nurse doing 8 week checks. Always get quick responses using patient triage on the website too, and have always seen my daughter same day when required
Visited October 2023
Review titled St Johns House Surgery
Replied on 18 October 2023
Thank you, we are delighted to receive such positive feedback from one of our patients and would like to thank you for posting your comments. Your comments will passed onto our team who will be pleased to read them. St Johns House Medical Centre
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Review titled Blood test
Rated 1 star out of 5
by Anonymous - Posted on 17 December 2023
My wife had her blood test taken and had to wait 6 weeks for the results so when we went to hospital for the results the doctors told us that there where none due to the person that took the blood tests didn't put the proper paperwork in with the tests now we have to wait another 6 weeks for the results before any treatment if any and wait another 6 weeks of pain
Visited October 2023
Review titled St Johns House Surgery
Replied on 25 January 2024
Dear Patient, We are very sorry to hear you had this experience. If you wish to discuss this in more detail, please do not hesitate to contact us via our surgery email address, hwicb.stjohnshousesurgery@nhs.net. We would like to thank you for raising your concerns. All complaints are reviewed thoroughly to see how we can improve the service that we provide to our patients. St Johns House Medical Centre
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2023
First time using the surgery and I wish it was the last, I approached the receptionist who saw me and walked off and never returned to the counter. I used the self check in and found where I had to go my self. The nurse greeted us but there was no interaction with my child and she was very rough with the injections. I then felt I was being rushed out of the room when trying to calm my daughter down. I suffer with back issues and couldn’t push the pushchair and carry my daughter. I felt forced to placed her down before ready so I could leave. I didn’t want to move surgeries, but had no choice due to moving house.
Visited October 2023
Review titled St Johns House Surgery
Replied on 18 October 2023
Dear Patient, We are very sorry to hear you had this experience. If you wish to discuss this in more detail, please do not hesitate to contact us via our surgery email address, hwicb.stjohnshousesurgery@nhs.net. We would like to thank you for raising your concerns. All complaints are reviewed thoroughly to see how we can improve the service that we provide to our patients. Best wishes, St Johns House Medical Centre
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Review titled Great service today for my covid jab
Rated 4 stars out of 5
by Anonymous - Posted on 12 October 2023
Staff were friendly and helpful, was in and out quickly, well done to the surgery, I have also had 2 other jabs and the service was great at both visits
Visited October 2023
Review titled St Johns House Surgery
Replied on 18 October 2023
Thank you, we are always pleased to read positive feedback from one of our patients and would like to thank you for posting your comments. St Johns House Medical Centre
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Review titled Poor adminstration
Rated 2 stars out of 5
by prw - Posted on 26 September 2023
Questions to GPs not read until chased No account of possible holiday absence taken when ordering repeat prescriptions early
Visited September 2023
Review titled St Johns House Surgery
Replied on 18 October 2023
Dear Patient, We are very sorry to hear your comments and that you had this experience. If you wish to discuss this in more detail, please do not hesitate to contact us via our surgery email address, hwicb.stjohnshousesurgery@nhs.net. We do ask that patients ordering medication early, clearly annotate their requests in order for these to be reviewed accordingly by our pharmacy team. All complaints are reviewed thoroughly to see how we can improve the service that we provide to our patients. Best wishes, St Johns House Medical Centre
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Review titled Shocking!
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2024
Rude, incompetent Doctors. No interest in supporting elderly people and when complained, was advised to ask for a different Dr instead of taking complaint seriously. No proactive community care. Would not come out to visit house bound father. Oncology team advised me to call GP but GP refused to help resulting in Oncologist writing to GP; delay of several weeks re support and no apology. Reception team; mixed…one really rude member of staff who delights in being unhelpful. This would be funny if you weren’t poorly and needing assistance, It’s a real shame as this was an amazing family friendly and community surgery but Practice Manager does not want to address concerns or even contact you when you request a phone call. Avoid if you take your and your families health seriously.
Visited September 2023
Review titled St Johns House Surgery
Replied on 15 April 2024
Dear Patient, We are very sorry to hear you had this experience. The Practice's complaints procedure is visible on our website at: https://www.stjohnshousemedicalcentre.co.uk/practice-policies and if you wish to discuss this in more detail, please do not hesitate to contact us using the procedure. We would like to thank you for raising your concerns. All complaints are reviewed thoroughly to see how we can improve the service that we provide to our patients. St Johns House Medical Centre
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Review titled Bad advice from GP
Rated 2 stars out of 5
by Anonymous - Posted on 14 August 2023
Just had a gp recommend I stop breastfeeding, wasnt related to my ailment and came out of the blue. Despite nhs and who recommending feeding till 2 years, this qualified gp thought she would give me her opinion that didn't relate to anything I said or was there for. This gp didn't seem bothered during the consultation regarding my condition but was still happy to reccomend medical advice that is contrary to medicaly supported advice. Not happy.
Visited August 2023
Review titled St Johns House Surgery
Replied on 13 September 2023
Dear Patient, We are very sorry to hear you had this experience. If you wish to discuss this in more detail, please do not hesitate to contact us via our surgery email address, hwicb.stjohnshousesurgery@nhs.net. We would like to thank you for raising your concerns. All complaints are reviewed thoroughly to see how we can improve the service that we provide to our patients.