St John's Medical Centre
High Street, Walsall Wood, Walsall, West Midlands, WS9 9LPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Top Practice
Rated 5 stars out of 5
by Tony Holden - Posted on 07 March 2025
Recently had my health check for adults in their 50s at St John’s, you know the one!, Blood & urine, height & weight. Waiting time at the surgery minimal and the lovely nurse was extremely friendly, professional and very informative and clear with test results and any further queries that I did have. All in in, very pleased indeed with my recent visit to St John’s Medical surgery..
Visited March 2025
Review titled St John's Medical Centre
Replied on 11 March 2025
Dear Patient, Thank you for your feedback. We are pleased that you have had a positive experience at your consultation with a member of the nurse team. Your response has been shared with the practice team. Yours sincerely, Angela Timms Practice Manager
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Review titled Great nurse
Rated 3 stars out of 5
by Anonymous - Posted on 21 February 2025
Been to the surgery this morning for a blood test, to my surprise there was no queuing. Nurse was very polite and explained everything I needed to know
Visited February 2025
Review titled St John's Medical Centre
Replied on 11 March 2025
Dear Patient, Thank you for your feedback. We are pleased that you have had a positive experience at your consultation with the doctor. Your response has been shared with the practice team. Yours sincerely, Angela Timms Practice Manager
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Review titled Rude receptionist, impossible to get appointment
Rated 1 star out of 5
by Donna Wood - Posted on 03 January 2025
I have been at this practice for years and the standard of professionalism had plummeted. There is no care from any of the staff with the exception of 2 nurses. It is impossible to get an appointment especially if you work and is like pulling teeth trying to get information from the reception staff. I called today and asked if they still did extended appointments and the receptionist said I don’t know. I had to push and in the end said ‘so you’re telling me that you don’t accommodate people who work’ she then said yes we have an out of hours appointment on 22nd January but it’s up to the doctor if you can have it. I asked how I made a complaint and she said go online. I asked for the information to do this and she said I don't know you’ll have to find it yourself. I expressed my frustration and disappointment at the lack of support and she eventually put the phone down on me. Called back to speak to the practice manager but she was unavailable and was told I’d need to speak to the receptionist manager but she was also unavailable. The surgery is shocking and feels as though it’s being run as a money spinner rather than a care facility. They spam you with offers of appointments for vaccinations and diabetic reviews but when you actually need help there is none.
Visited January 2025
Review titled St John's Medical Centre
Replied on 03 January 2025
Dear Donna Thank you for leaving a review. I am sorry to learn of your experience when contacting the surgery. I apologise for the distress this has caused and that neither myself nor the reception manager were available to take your call. I understand you have since spoken to Nicola and your concerns have been resolved. Please do not hesitate to contact me if I can be of further assistance. Yours sincerely, Angela Timms Practice Manager
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Review titled Disappointed
Rated 3 stars out of 5
by charlotte walker - Posted on 26 November 2024
Yesterday 25/11/24 I filled out an online form as been told to do many times in regards to booking an appt. I filled one out for my sick child at bang on 8 o'clock (even took a screenshot once submitted) we are now at 13:05 the next day and still no reply in regards to it. This is very poor service and normally I'm nothing but praise for this surgery and the staff (I've never had a problem with any staff member, think they're all lovely and polite and with the stress that gets thrown at them, maybe people should look at their own attitudes if they feel they get a rude response) but today I feel totally let down that his own GP surgery couldnt even response. Thankfully the pharmacy seen him at lazy hill and said that he'd had blood in his ear and if his no better in 24hrs to contact GP, but what good that if I still havnt had a response from the first form.
Visited November 2024
Review titled St John's Medical Centre
Replied on 26 November 2024
Dear Charlotte,, Thank you for leaving a review. I am sorry to learn of your experience and disappointment with our online system. Please accept my apologies on behalf of the Practice for any distress this has caused. I am investigating this and I will be in touch with a response. Please do not hesitate to contact me if I can be of any assistance in the meantime. Yours sincerely, Angela Timms Practice Manager
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Review titled Great consultation
Rated 3 stars out of 5
by Tammy Teague - Posted on 02 October 2024
Today's consultation was fantastic. This doctor listened and was fantastic. The last 2 doctors have been great
Visited October 2024
Review titled St John's Medical Centre
Replied on 01 November 2024
Dear Tammy We are happy to see that you have received great care from the surgery. Thank you for sharing your experience with us. Kind regards, Holly Patient Experience Team
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Review titled Rudeness on telephone
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2024
I called the surgery to ask if I could be sent another booking link as the one I had been sent did not work. The person who answered the phone right from the outset was abrupt. I tried to ask for a new link to be sent and she would not allow me to finish my sentence, snapping at me that there were no appointments available and that she couldn’t book it over the phone. I reattempted to explain the problem but again she cut me off. I had to ask if she would allow me to finish my sentence to even request a new link. I hadn’t any intention of booking over the phone! She then told me that I would just have to try the link tomorrow at which point I explained that I would be in the same position if it did not work and I am working so it is difficult to phone the surgery. She grudging replied that she could see if someone could send me a link. I left the phone in shock that I had been treated in this manner when I just had a simple request and was quite upset with the experience. I work in the service industry on the phone myself and if I had spoken to a client this way I would have a disciplinary on my hands. People deserve to be treated with respect especially when they are unwell. I did get sent a 2nd link but this also did not work. To end on a positive, I subsequently received a phone call from the surgery an hour later which was a much more pleasant experience. On this occasion I spoke to a different individual who was helpful and courteous and who was able to book an appointment for me. Why this couldn’t have been done in this manner in the first place is beyond me.
Visited October 2024
Review titled St John's Medical Centre
Replied on 01 November 2024
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Holly Patient Experience Officer
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Review titled Discussted
Rated 1 star out of 5
by Susan aulton - Posted on 01 August 2024
I rang st johns today at 3oclock I am asthmatic could not get to see anyone and was told I would be getting a phone call which I was happy with then a hour and a half later got a message saying that would not happen I am under asthma nurse and have always been told to contact them if in trouble with my asthma I have had trouble with my Airways for about a week and needed to see somebody as I cannot stop coughing and eventually is making me sick I have up the dose if my inhalers but I think the Airways are so irrited that they are not having the correct effect it come to something when you cannot get to see anyone with such a potentially serious condition I was given a telephone number to ring for out of hours appointments the receptionist then said to me I have given you the number so I covered myself I asked what she meant didn't really get a reply what has happened at St johns the service alway used to be first class as far as dealing with asthma but now it's diabolical
Visited August 2024
Review titled St John's Medical Centre
Replied on 02 August 2024
Dear Susan Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Kelly Patient Experience Team
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Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2024
The Doctor called and gave a detailed and full explanation for blood results and next steps to be taken.
Visited July 2024
Review titled St John's Medical Centre
Replied on 31 July 2024
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Sophie Patient Experience Team
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Review titled Poor customer service
Rated 2 stars out of 5
by David Thomson - Posted on 08 July 2024
Was expecting a call from a GP which never happened, only to be told that I had (and made out a liar). Technical glitches happened, however, the attitude was,we sent guidance, you received it,tough! I stated that I was miffed on how a GP can diagnose an issue without an examination. The whole attitude was that I, as the customer, was an inconvenience! Simply poor sevice. Shame is, the practice nurses are lovely, let down me thinks!
Visited July 2024
Review titled St John's Medical Centre
Replied on 23 July 2024
Dear David, Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
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Review titled Appointments
Rated 1 star out of 5
by Carl Roberts - Posted on 07 June 2024
Just completed a seven day blood pressure review requested by surgery. Got no response from surgery for seven days so phoned and after been put in a queue for thirty five minutes spoke to a lady who looked at the history and informed me noone had looked at results. It's was in nurses inbox . The lady then told me that she put it on the triage list for someone to look at next day.revieved a text this morning asking for me to make an appointment,I phoned surgery to be informed all appointments were now booked on line when tried to book earliest appoint was for twenty days away which I booked. Being a little concerned about this with history of heart problems in the family I phoned the surgery and after waiting in another queue for thirty minutes was told I have a telephone appointment with a pharmacist. Asked why couldn't see a doctor sooner or speak to someone got reply that's the earliest we can do. I think this is disgraceful since the practice as got bigger the service as declined considerably the personal touch is no longer applied at the practice we are no longer patients but numbers on a spread sheet and you are making it harder and harder to access my right to see a doctor under the NHS which I pay tax and national insurance to fund.
Visited June 2024
Review titled St John's Medical Centre
Replied on 27 June 2024
Dear Carl I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Unfortunately we only have a limited number of appointments to offer patients on a daily basis and are unable to exceed this capacity. In this circumstance you may be directed to an alternate service such as a walk in centre or NHS 111. Please be assured that our clinicians are working to their full capacity and the Practice sees as many patients as it is safe to do so. Our clinical and non-clinical teams now also have a range of skilled staff, from GPs, Advanced Nurse Practitioners, Pharmacists, Practice Nurses, Home Visiting Team, Social Prescribers and Health Coaches to name a few. This is in aim for more patients to be seen at their Practice. Due to the high pressure both primary and secondary care are under at the moment, it is sometimes useful for patient to see an extended service clinician at the Practice when appropriate. Again, I am very sorry that you have been struggling to access our services. Kind regards, Holly Patient Experience Officer