St Marks Medical Centre (Tcg Medical)
42 Derby Road, Southport, PR9 0TZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
Trying to phone, goes to a menu to pick from, whatever you pick the waiting time is appalling, tried twice both times gave up after 25 mins then 28 mins, god help anyone in an emergency, whole set upneeds overhauling
Visited October 2023
St Marks Medical Centre (Tcg Medical) has not yet replied.
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Review titled Great practice , friendly staff
Rated 5 stars out of 5
by Marzena - Posted on 13 December 2023
The wait time in the waiting room as well as in the examining room was not long at all. Pleasant staff and they took the time to listen and didn’t rush through things. Overall great experience! All the employees were professional and so very kind. Thank you!
Visited October 2023
St Marks Medical Centre (Tcg Medical) has not yet replied.
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Review titled Abysmal surgery
Rated 1 star out of 5
by Angus Fullerton - Posted on 14 August 2023
Trying to get an appointment for an elderly woman is impossible, can't get through by phone because they're too busy and in the afternoon too late to get an appointment for that day and they refuse to make an appointment for anytime in the future, they don't seem upset at not being able to help an 82yo woman who is half blind and ridden with cancer... Disgusting surgery, worst in town!!!
Visited August 2023
St Marks Medical Centre (Tcg Medical) has not yet replied.
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Review titled Best GP Practice for miles
Rated 5 stars out of 5
by Johnson - Posted on 18 July 2023
Just joined from a local practice. The clinicians here are top notch and the best clinical team ever. Having being messed around for 2 years here is the only place where they listened to me, gave me all the time I needed to explain my problem and treated me with compassion. I am glad to report that my ailment is so much better. This is how the NHS should be!
Visited July 2023
St Marks Medical Centre (Tcg Medical) has not yet replied.
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Review titled Terrible surgery
Rated 1 star out of 5
by Matt - Posted on 22 June 2023
Some of the younger staff where helpful. But the older members had bad attitudes and offered no help or advice. Obviously need more training on how to talk to a patient. Impossible to get an appointment over phone or going in. Was basically told I needed luck to get an appointment. So now I am left in terrible pain with no attempt to help me. Ive tried for 3 weeks to get an appointment. Abysmal surgery
Visited June 2023
St Marks Medical Centre (Tcg Medical) has not yet replied.
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Review titled unorganised and poor service
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
Although some of the medical staff are lovely, it is almost impossible to bet an appointment, reception staff can be very rude (although not all!), none of my health problems ever seem to get resolved, there's no continuity or consistency in care, information given by the practice is often unclear, and I don't feel it's a good GP surgery.
Visited May 2023
St Marks Medical Centre (Tcg Medical) has not yet replied.
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Review titled Wish I'd registered somewhere else
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
After moving to the area, I registered here, but have received multiple issues since registering. I have tried to change GPs but no where in the area is taking new patients, who already have a GP (so check out reviews before picking a practice). I thought the care would be the same everywhere, but I've had difficulty getting my medications, getting reviews, and getting treatment for my health conditions. The E consults often don't get responded to (online requests), it's difficult to get hold of anyone on the phone, and I've even tried going into the practice. I often feel like I'm just going round in circles.
Visited May 2023
St Marks Medical Centre (Tcg Medical) has not yet replied.
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Review titled Register elsewhere
Rated 1 star out of 5
by Jess - Posted on 05 May 2023
My sister was struggling with her mental health and had been struggling to access help. She was admitted to hospital due to this and when she was discharged from hospital it was recommended she see her GP to review her medication and access ongoing support. She could not get an appt and reception staff were quite rude to her, and her meds were stopped. She's now with another surgery - her registration went through today and they've been so helpful already!
Visited May 2023
St Marks Medical Centre (Tcg Medical) has not yet replied.
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Review titled Go somewhere else
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
I've had so many issues with this practice. For example: forms get lost, it'd difficult to get an appointment, nearly all appointments you get are over the phone, my medical records have incorrect information, referrals never get done, staff are rude, and online requests don't get responded to.
Visited May 2023
St Marks Medical Centre (Tcg Medical) has not yet replied.
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Review titled Left me without medication
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2023
St Marks took me off their register, before my registration to another oractice had gone through, despite telling me they wouldn't. I made contact with them about this, and they said they'd continue issuing my prescriptions until I was registered somewhere else. However, they didn't, leaving me with no prescribed meds, meaning until I am registered with a new practice I need to get my repeat meds from 111, a and e, or out of hours gps. This is difficult when I work full time, live alone, and have commitments outside of work. Hopefully ill have a new gp asap.
Visited May 2023
St Marks Medical Centre (Tcg Medical) has not yet replied.