St Peter's Street Medical Practice
16 1/2 St Peter's Street, Islington, London, Greater London, N1 8JGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2023
just wanted to say how efficient the e consult service is. Put a consult in one evening, got a call next morning from receptionist offering me a face to face appointment that day. Never had to wait more than 5 days for a gp call back or appointment.
Visited September 2023
Review titled St Peter's Street Medical Practice
Replied on 21 November 2023
Hello, Thank you so much for taking the time to feedback about your recent experience of the practice. I am really pleased to read the system worked efficiently for you and that we were able to get you book in for an appointment. Best wishes, Laura Mayo - Practice Manager.
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Review titled Knee examination
Rated 5 stars out of 5
by Mark B - Posted on 11 September 2023
A very satisfactory examination and explanation of my knee injury. The Doctor was thorough and gave a comprehensive explanation of the likely damage and options for rehabilitation and recovery. I am completely satisfied with the recommended course of action with the option for a further consultation if necessary. Thank you
Visited September 2023
Review titled St Peter's Street Medical Practice
Replied on 21 November 2023
Hi Mark, Thank you for taking the time to feedback about your recent experience of the practice. I have passed your lovely feedback on to the GP who you saw, it is very much appreciated. Best wishes, Laura Mayo Practice Manager
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Review titled Fantastic practice - the best
Rated 5 stars out of 5
by Anonymous - Posted on 19 August 2023
I love this practice. I have been with it around fifteen years. The doctors are lovely. They care and have a good ethos. I also find the staff very human… and helpful. Of course much of the time they are functional, to get through their heavy workload. I am always really nice to them, because they deserve it. Whenever I have really needed particular help they have also shown how much they care, and they have always tried to help where they can. I must admit I don’t like econsult and preferred queuing at 8am or booking online - I can’t have my phone on at work, so it makes it quite stressful waiting for a call back, but often you get a message instead. I can however see why they need to do this given the pressure on resources, and if I can request something by econsult rather than have to waste resources with an unnecessary appointment then I think this is probably a good thing. This doesn’t stop me thinking this is a great practice. I have never regretted transferring here - it was one of the best decisions I made. Friends tell me things about their practices, and I realise how lucky I am. Thank you.
Visited August 2023
Review titled St Peter's Street Medical Practice
Replied on 11 September 2023
Hello, thank you so much for taking the time to feedback about your experience of the practice. I am really glad to read that you feel well supported by the Team, and can complete understand the frustrations you feel regarding the E-consult service. We are still trying to adjust to this new way of working ourselves and appreciate the feedback as it is a good reminder that there does need to be flexibility at times. We cannot remove the E-consult service, this has now been mandated in our contracts by NHS England so we are trying our best to work with the service, in the best way we can. Thank you again for such thoughtful feedback. Best wishes, Laura Mayo - Practice Manager.
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Review titled Brilliant service
Rated 5 stars out of 5
by Basirat - Posted on 18 August 2023
I had the most amazing experience with attention to detail in regard to the fabulous service from St Peter’s Medical Practice recently. Their E-Repeat Pharmacy department really went the extra mile to procure an alternative eye ointment from local pharmacies. I had totally run out of ‘my usual’ eye ointment and was quite stressed about not having any to use. I expressed my gratitude to the GP’s & all members of staff for this and their assistance and support always. Thank you very much. I will not hesitate to recommend your medical practice to my family members and friends.
Visited August 2023
Review titled St Peter's Street Medical Practice
Replied on 11 September 2023
Dear Basirat, thank you so much for such lovely feedback. I have shared this with the team, especially those working on the prescription desk, it really is much appreciated and i am very glad to read you have had such a positive experience with us. Best wishes, Laura Mayo - Practice Manager.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2023
Excellent service, very kind and understanding staff,doctor's, nurses and reception .My mother being monitored closely with her medical condition which is very good.
Visited August 2023
Review titled St Peter's Street Medical Practice
Replied on 11 September 2023
Thank you so much for taking the time to feedback about your positive experience of the surgery, it is much appreciated. I am very glad to read that you have been well supported by the whole team, i have sent this feedback on to them. Best wishes, Laura Mayo - Practice Manager.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
I am so happy this is my local GP. The staff always go above and beyond to assist you. I felt so put at ease at my recent check up, I was well informed and had all of my questions answered in a kind and considerate manner. I’m massively grateful for the level of care I receive from my practice, thank you.
Visited June 2023
Review titled St Peter's Street Medical Practice
Replied on 20 June 2023
Thank you so much for taking the time to submit your feedback, regarding the experience you have had with our practice. This is much appreciated and has been shared with the whole practice team. Best wishes, Laura Mayo - Practice Manager
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Review titled Simply the Best
Rated 5 stars out of 5
by Nigel Smeal - Posted on 03 July 2023
I first passed through the practice doors of St.Peter's mid way through 1983 and have been looked after by them ever since. During this period of time I've fortunately enjoyed reasonably good health but along the way I've also had some pretty bad experiences requiring hospitalisation. During all this time I have been ably supported by a very efficient team of genuinely nice and highly competent people and I am not overstating things when I say that their standard of care is why I'm still alive today. I feel very fortunate to have been a patient at this practice for all this time and would recommend it to anyone wanting to be looked after by a well run and capable GP practice.
Visited June 2023
Review titled St Peter's Street Medical Practice
Replied on 04 July 2023
Dear Mr Smeal, Thank you so much for taking the time to post such a lovely review, i have shared this with the whole team today. I am very happy to read that you have received such good care during a very difficult time. Thank you again for this and for taking the time to feed this back. Best wishes, Laura Mayo, Practice Manager.
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Review titled Best interaction with GP & Reception
Rated 4 stars out of 5
by Sanjeev - Posted on 23 May 2023
The E-consult was a waste of time as was told to contact GP. It took a while to get through to reception, but once I did, it was quick and painless. Locum Doctor was great, asking questions and showing genuine concern. Gave a diagnosis and mentioned other useful topics for health. Lady at Reception was friendly and helpful This was probably the best interaction with the practice for 18 years :)
Visited May 2023
Review titled St Peter's Street Medical Practice
Replied on 24 May 2023
Dear Sanjeev, thank you for taking the time to feedback about your recent experience of the practice. I am glad that the GP you saw was able to sort out your issue quickly and effectively, i have passed this feedback on to them. I am sorry the E-consult service did not work at this time, often patients are re-directed back to the Practice if the E-consult picks up any red flags, that it feels may need to be dealt with more urgently. I would always encourage patients to contact us, if they are re-directed in this way. Best wishes, Laura Mayo, Practice Manager.
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Review titled shocking
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2023
filled out e consult at 7am in the morning clearly stating my symptoms (cough, wheezing etc) received a text saying I had been referred to the pharmacy, spoke to the pharmacy who said they were unable to diagnose but they thought I should be seen by a doctor so yet again for the 5th time this year I have had to pay to go private for myself or one of my children because the complete incompetence and lack of care at this surgery - turns out I have a chest infection which the doctor said if left would have only worsened, he was infact horrified that i’d been fobbed off to a pharmacy - it’s got to the point where I actually feel like it is now pointless calling this surgery or filling out an e consult (as they tell you to do rather than booking you in when you call anyway) - definitely will be leaving for mine and my families future safety! shame as I have been with the surgery for 45 years!
Visited April 2023
Review titled St Peter's Street Medical Practice
Replied on 24 May 2023
Many thanks for taking the time to feedback about your recent experience of the service, i am very sorry to read this has been such a negative experience for you. A GP does triage all the e-consults/ e-lites submitted by patients and if they feel appropriate, sign posts them to the relevant service. It would be helpful to know your details so that i can pass this on to the GP who triaged your E-consult on this day? Unfortunately as this review is anonymous, i am unable to contact you directly. If you are able to drop a note in to the reception FAO Laura Mayo Practice Manager, or send an administrative task through the E-consult section on our website, again for my attention, i will ensure this is fed back. I am really sorry that this has resorted to you seeking private advice for your issues, i would really like to be able to discuss this further, if possible. Best wishes, Laura Mayo, Practice Manager
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Review titled Not been able to use the services
Rated 2 stars out of 5
by Ada Karadumi - Posted on 27 March 2023
Every time I have needed a GP visit I havent been able to use the practice. I have been registered in this practice for 3 years now. The phone line is always busy and never been able to get hold of someone. Those few times I did speak to reception only, they were not helpful and had to use 111 to get me a gp appointment.
Visited March 2023
Review titled St Peter's Street Medical Practice
Replied on 30 March 2023
Dear Ada, Thank you for taking the time to feedback to us. I would completely agree with you, it is getting harder to get through to our phones lines week on week. A lot of this is due to Receptionists filling out E-lites for patients not using the E-consult service online. We are getting a new, cloud based telephone system installed, that has more lines and should inform patients of the waiting time in the queue, so that you can decide if you wish to wait. Secondly, with the new GP contract starting on the 1st April, we are not allowed to simply say we are full or at capacity, we have to navigate patients to other appropriates service, which is why when we have reached our safe limit per day, patients have / will be signposted to 111. We have changed our phone message to let patients know that they should fill out an E-consult in the first instance and encouraged staff to only fill out E-lites for those who do not have access to a computer, or are unable to use one so that we do not block the phone lines. On average at the moment, we take around 7-10 minutes filling out E-lites for patients who could have filled this out online. We are trying our best to address these issues and we completely understand at times it can be very frustrating for patients. We hope the above changes will ease the bottle neck on the telephones so patients are able to get through easily. Thank you again for your feedback. Laura Mayo Practice.