St. Stephens Health Centre
Bow Community Centre, William Place, London, Greater London, E3 5EDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Mary - Posted on 03 October 2024
I left a message on accurx in the morning, and got an in person appointment in the afternoon. Thorough examination, resulting in referrals for MRI and blood test. Both done within a week. The practice phlebotomist who took the blood was the best, I didn't feel a thing. Follow up phone calls with the results, and an appointment made with a specialist. Well done all round!
Visited September 2024
St. Stephens Health Centre has not yet replied.
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Review titled Phones
Rated 3 stars out of 5
by Anonymous - Posted on 30 July 2024
Why am I left 2 in a queue for 15mins? I think it is totally unreasonable and I wouldn't be calling if I could get an answer to my econsult.
Visited July 2024
St. Stephens Health Centre has not yet replied.
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Review titled Phones and getting an appointment
Rated 2 stars out of 5
by Alison Brown - Posted on 29 August 2024
There is alway a long wait on the phones, I was number one in the queue for over 30 minutes? Why. You have to complete an e-consult, the last I had to wait 5 days to see my doctor? Not very good patient care.
Visited July 2024
St. Stephens Health Centre has not yet replied.
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Review titled Feeling lucky
Rated 5 stars out of 5
by Paul Cullinan - Posted on 27 June 2024
I am extremely fortunate to be a patient at St Stephen’s. I have no idea how, but everyone there - the receptionists in particular - manages always to be be courteous, responsive and amazingly efficient. Today was no exception: an appointment within an hour of me requesting; seen bang on time by a thorough doctor who explained everything and a call from the pharmacy letting me know my prescription was waiting, before I got home. Thank you enormously
Visited June 2024
St. Stephens Health Centre has not yet replied.
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Review titled Very bad pratice
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2024
Call to book appointment for my daughter but experienced very rude receptionist. Ask her to repeat about how to book appt online but got very unpolite answer all because she said she already mentioned it before. Would never recommend this practice to anyone I know
Visited June 2024
St. Stephens Health Centre has not yet replied.
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Review titled E consult
Rated 3 stars out of 5
by Anonymous - Posted on 06 February 2024
Unless you can login first thing in the morning it is now impossible to do an econsult. I appreciate that the doctors are working hard but could there be some slow release of these slots across a day. I've been trying to get on in time for days.
Visited February 2024
St. Stephens Health Centre has not yet replied.
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Review titled Getting an appointment is a nightmare!
Rated 1 star out of 5
by Wilma - Posted on 07 December 2023
On Wednesday 29th November I telephoned the surgery to make an appt and after a long wait for the phone to be answered I was advised that I couldn’t make an appointment over the phone and had to use the online support facility which wouldn’t be available to use until the next day and was advised to get on line early (8 am). I did this on Thursday 30th November and outlined my symptoms etc., and @ 9.22 am that day I received a text from one of the GPs to say that an appt would be made and one of the admin team would be in touch. I hadn’t hear anything so phoned the surgery on Friday 1st December and was advised that they would chase the admin team. I asked why it wasn’t possible to book an appt now on the phone and was advised that they were a receptionist and only admin people could book appts. I did not hear anything and chased again on Monday 4th December and once again as usual I waited a long time for the phone to be answered (usually about 40 minutes). When I got through and explained why I was calling the person asked ‘shall I book an appt for you now? My complaint is this : why couldn't an appt have been booked when I first contacted the surgery near 6 days ago and spoke to a receptionist? The process appears to be applied on the whim of the receptionist and my experience of this surgery on this occasion (& many times in the past) is that the procedures are in place for the benefit of the practice and patients are treated as a nuisance. We deserve an efficient service and this practice is anything but efficient.
Visited December 2023
St. Stephens Health Centre has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2023
My ears have been blocked, surgery refused to give appointment, went pharmacy they gave me ear drops but was told not to use unless ear infection. Went to the surgery again to see if I can get a check up rude receptionist who seemed very smug refused to give an appointment for a check up said that’s what the ear drops are for, I then asked even if I have ear infection still refused to give an appointment - been suffering over a week now
Visited August 2023
St. Stephens Health Centre has not yet replied.
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Review titled Terrible surgery
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
Terrible service, disappointed with this surgery. The reception team seem to have an ugly attitude don’t understand how they’re still working there, their service is slow and terrible, and seems like the team do not know what they’re doing.
Visited July 2023
St. Stephens Health Centre has not yet replied.
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Review titled GPS are Excellent, shame about the receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 02 December 2023
I was on the phone waiting for an hour, I decided to go down to the surgery instead as it would of been much quicker than speaking to someone, I kept on the phone on my way over, I arrived in the queue but couldn't hear their phones ringing, when I was seen at reception I was still on the phone which was still ringing , but was not ringing in reception! The phone was ringing but on silent I could see the light flashing but they only picked it up when they wanted too. What a way too treat patients in need......
Visited June 2023
St. Stephens Health Centre has not yet replied.