Staffa Health
3 Waverley Street, Tibshelf, Alfreton, Derbyshire, DE55 5PSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled not so good
Rated 2 stars out of 5
by Anonymous - Posted on 10 February 2023
contacted the surgery about my medication spoke to a receptionist explained to her the situation she was very rude and said she would sort for me this time and put the phone down on me not waiting for me to finish explaining why i had rang the surgery about my medication there are posters in the surgery not to be impolite to staff so why should staff be rude to their patients. been with this gp for sixty five years and never been spoken to like this.
Visited February 2023
Review titled Staffa Health
Replied on 14 February 2023
Dear Patient, Thank you for your feedback. To enable me to investigate this thoroughly, I would need to know your details. If you could email me on ddicb.admin.staffahealth@nhs.net with your name and date of birth, I will ensure I look into this further for you. Many Thanks Clare Kirkwood Assistant Practice Manager
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Review titled Poor attitude and service
Rated 3 stars out of 5
by Anonymous - Posted on 14 December 2022
The online enquiries form is a good idea. However, it is unavailable most of time so it seems pointless. When finally got through on the phone, was told rudely that my question was not accurate online. This is just not on. There could be some respect for the patients.
Visited December 2022
Review titled Staffa Health
Replied on 31 December 2022
Dear Patient, Thank you for your feedback, I am sorry that you have not found our online consultation helpful and that you weren't treated with respect. If you would like to email me your details to ddicb.admin.staffahealth@nhs.net I will happily contact you to discuss this further. Your Sincerely Clare Kirkwood Assistant Practice Manager
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Review titled It is not fit for purpose
Rated 1 star out of 5
by Chris Slack - Posted on 29 September 2022
Refered for Tetanus booster by Derby Hospital I arrived at Tibshelf on the given appointment time only to be told no vaccine available (another wasted journey) After another appointment was finally given the medication, but another appointment was needed to complete the course Arrived for that appointment only to be told no one available to administer it ( no one in the surgery could give me the medication Come on Staffa stop being a joke in this area
Visited September 2022
Review titled Staffa Health
Replied on 30 September 2022
Dear Mrs Slack, I am sorry that your patient experience at Staffa Health has not been a good one of recent times. Please rest assured, I will be contacting you to discuss and investigate this further. Yours Sincerely Clare Kirkwood Assistant Practice Manager
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Review titled Poor customer service
Rated 2 stars out of 5
by Disgruntled patient - Posted on 02 August 2022
Came for an appointment this morning, in good time. Booked in with the online system which said I was booked in and to take a seat. Waited for my appointment. Got a message 7 minutes into my appointment time to say I had not attended. Spoke to the receptionist - told her I had checked in, had been waiting and then got that message. She went to speak to the member of staff and returned to say they could not fit me in as i was not booked in - there was no one else waiting. Worse still - This was an appointment for a smear, very off-putting that I couldn’t be fitted in to my appointment slot. No wonder people don’t attend for smear tests.
Visited August 2022
Staffa Health has not yet replied.