Stanmore House Surgery
Linden Avenue, Kidderminster, Worcestershire, DY10 3AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic practice
Rated 5 stars out of 5
by David - Posted on 12 July 2024
I called the practice this morning, spoke to the triage doctor and received great advice and support. Excellent service.
Visited July 2024
Review titled Stanmore House Surgery
Replied on 22 July 2024
Dear David, Thank you for taking the time to provide feedback regarding Stanmore House Surgery. Our triage system is a relatively new way of working and so it is great to hear patients feel positive regarding this and that you got the advice and support you needed. I will ensure your comments are fed back to both the triaging GP and the care navigation team. Regards Rachel - Practice Manager
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Review titled Very good staff
Rated 4 stars out of 5
by Ronald Brown - Posted on 18 July 2024
I had to have a dressing checked after a minor procedure The staff who I saw were all very good and care I received was also good
Visited July 2024
Review titled Stanmore House Surgery
Replied on 22 July 2024
Dear Mr Brown, Many thanks for taking the time to provide feedback regarding the care you received at Stanmore House Surgery. We are pleased that your experience and care you have received is positive. I will ensure your comments are passed on to the nursing team and GP's. Regards Rachel - Practice Manager
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Review titled Life Saving!
Rated 5 stars out of 5
by Gemma - Posted on 19 June 2024
Brilliant service from start to finish. I phoned on Monday morning at 8am for an appointment to see a GP, given an appointment for 8.40. The GP I saw was brilliant, I knew I was unwelll but they saw the seriousness of my illness within minutes, after a full examination they called WRH and arranged for me to be seen that day at SDEC. There I was diagnosed with Bilateral Pulmonary Embolism. On behalf of myself and my family I will be forever grateful. Thank you xx
Visited June 2024
Review titled Stanmore House Surgery
Replied on 22 July 2024
Dear Gemma, Many thanks for taking the time to provide feedback regarding Stanmore House Surgery. We hope you are making a full recovery and enjoying time with your family. We are very pleased to hear your experience at the surgery has been positive and that you were given appropriate care, support and advice. Your comments will be passed to the GP who you saw, to the GP partners and also to the care navigation team. Regards Rachel - Practice Manager
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Review titled Great Practice and exceptional service
Rated 5 stars out of 5
by Diane - Posted on 09 May 2024
I recently changed to this surgery and in the short time I have been with them I am very impressed with the service and I have this morning had my first consultation with a doctor, having been able to book this non-urgent appointment. My previous surgery had no such system and never answered the telephone
Visited May 2024
Review titled Stanmore House Surgery
Replied on 22 July 2024
Dear Diane, Many thanks for taking the time to provide feedback regarding Stanmore House Surgery. We are pleased to hear that your experience at the surgery is positive and that the appointment system suited your needs. We hope your experience with the surgery continues to be positive. I will ensure your comments are passed on to the GP's and the care navigation team. Regards Rachel - Practice Manager
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Review titled Fabulous female doctor!
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2024
I have seen this doctor (review won’t let me publish her name!) a couple of times in the last 6 months and she is brilliant; I have terrible anxiety about coming to the doctors and she has made the whole experience so much more bearable and made me feel reassured and listened to for the reasons I have had to go. I always leave feeling like a weight has been lifted and her manner is professional but also friendly and comforting. Thank you so much - you’re an angel! She’ll know who she is as I told her the same today!
Visited April 2024
Review titled Stanmore House Surgery
Replied on 08 April 2024
Good Afternoon, Many thanks for taking the time to provide feedback regarding your experience at Stanmore House Surgery, we are pleased your experience was positive. I will certainly speak to our female GP's today to pass on your comments. Thank you again. Regards Rachel Deakin - Practice Manager
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Review titled Absolutely disgusted
Rated 1 star out of 5
by Rachel - Posted on 20 February 2024
I don't know what has happened to our surgery since Covid but it feels like you have to jump through hoops which have been set fire to even have a hope of seeing a doctor. The receptionists quite clearly don't give a monkeys and we've had to resort to ringing 111 on numerous occasions just to actually get an appointment when the surgery keeps trying to send us to A&E for problems which quite clearly don't need to be referred there and have been told as such by 111 who clearly share our frustrations. We just need to see a doctor! It's absolutely no wonder that the NHS is in absolute shambles.
Visited February 2024
Review titled Stanmore House Surgery
Replied on 22 July 2024
Dear Rachel, Many thanks for taking the time to leave a review for Stanmore House Surgery. I am sorry you are experiencing difficulties obtaining an appointment at the surgery. We request that patients call as close to 8am for an on the day routine appointment. There is also the option to request a pre-bookable appointment in the future and certain appointment types are available for online booking such as routine blood tests. We also offer a sit and wait emergency clinic at 5pm every day for patients who feel their request cannot wait. We have recently implemented a GP triage system every morning from 8-10am where every appointment request is triaged by a GP to ensure patients are get the most appropriate advice/appointment. Our phone systems have also been updated to include call back option which holds your place in the queue. The average call answering time is 4minutes 1second at present. If a patient is advised to attend A&E or call 999, this is due to the nature of the symptoms you are describing and that we may not be best placed to treat you. General Practice does not specialist equipment required in an emergency. I would be happy to discuss any concerns you have should you wish to call and ask to speak to myself directly. Kind regards Rachel - Practice Manager
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Review titled Absolutely amazing surgery
Rated 5 stars out of 5
by Rebecca France - Posted on 15 January 2024
I’ve just moved from Yorkshire. This surgery is amazing. They are like night and day compared to the healthcare I’ve received from my last surgery. They listen, care, are on the ball and truly care about their patients. All of the staff are a credit to the NHS. Would highly recommend. Rebecca France
Visited January 2024
Review titled Stanmore House Surgery
Replied on 16 January 2024
Hi Rebecca, Thank you for the taking the time to leave such a kind review. We are glad your experience at Stanmore House Surgery has been positive. I will ensure your comments are passed on to all staff here at the surgery. Kind regards Rachel - Practice Manager
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Review titled Brilliant blood test
Rated 4 stars out of 5
by Jo McGarragh - Posted on 01 February 2024
Blood tests are normally awkward for me as hard to find a vein. They normally take about 20mins with puncture marks in both arms. Today straight in straight out first time. Much better experience.
Visited January 2024
Review titled Stanmore House Surgery
Replied on 21 February 2024
Hi Jo, Many thanks for taking the time to leave a review for Stanmore House Surgery. We are pleased to hear that you had a positive experience whilst visiting the surgery for a blood test. I have fed your comments back to the staff member who carried out your blood test and to the line manager. Regards Rachel - Practice Manager
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Review titled Embodies everything that is wrong with the NHS
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
This used to be a great practice, then after Covid , things slowly started getting worse with the online appointment system being removed in favour of a backwards mad scramble for an appointment at 8am Unfortunately today I was sent a letter explaining that me and my partner now live outside the boundries and will have to find a new GP. As the NHS website suggested I am in the catchment area and I only live 1.4 miles away I phoned the surgery to be treated with 0 compassion as there is a new housing estate and the surgery have changed the boundries "as is their right" This means that people who live less than 2 miles from the surgery and have been attending for years are removed with just 30 days notice, something that is very difficult for my partner as she is a nervous with new people and particularly medical staff.
Visited October 2023
Review titled Stanmore House Surgery
Replied on 16 January 2024
Dear Patient, Thank you for taking the time to leave a review for Stanmore House Surgery. We do have some online appointments available for online booking such as routine blood tests. We also have a GP now in with the reception team every morning triaging all appointment requests. For a routine on the day appointment, we advise all patients to call at 8am however, should you have an emergency and you feel you cannot wait until 8am the following day and all routine appointments have been filled, we offer an emergency sit and wait clinic at 5pm every day. Along with this, we also offer the option of booking a pre-bookable appointment in the future. I am sorry you were not happy with being asked to register with an alternative practice. This was a decision we took based on advice from our integrated care board due to the unprecedented demand on the surgery. This was a non-discriminatory exercise undertaken across all patients who were outside of our boundary area. Recruitment is an issue across the NHS and this includes General Practice and this was an unfortunate position we found the practice in and was a decision that was not taken lightly. Should you wish to discuss your concerns further, I would be happy to speak with you. Kind regards Rachel - Practice Manager
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Review titled Back to normal?
Rated 2 stars out of 5
by Anonymous - Posted on 07 December 2023
Getting an appointment at 8am has several times been almost impossible. When is the surgery opening up to its advertised appointment procedures such as online appointments, appointments booked beyond 8.30am or appointments at the surgery in person. Is covid still the factor in difficulty in accessing GP services?
Visited July 2023
Review titled Stanmore House Surgery
Replied on 16 January 2024
Dear Patient, Many thanks for taking the time to leave a review for Stanmore House Surgery. I am sorry you are experiencing difficulties obtaining an appointment at the surgery. We request that patients call as close to 8am for an on the day routine appointment. There is also the option to request a pre-bookable appointment in the future and certain appointment types are available for online booking such as routine blood tests. We also offer a sit and wait emergency clinic at 5pm every day for patients who feel their request cannot wait until 8am the following day. We have recently implemented a GP triage system every morning from 8-10am where every appointment request is triaged by a GP to ensure patients are get the most appropriate advice/appointment. Our phone systems have also been updated to include call back option which holds your place in the queue. The average call answering time is 4minutes 1second at present. I would be happy to discuss any concerns you have should you wish to call and ask to speak to myself directly. Kind regards Rachel - Practice Manager