Stanmore House Surgery
Linden Avenue, Kidderminster, Worcestershire, DY10 3AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Was very upset
Rated 1 star out of 5
by C Steadman - Posted on 19 April 2024
I was registered with Stanmore Surgery since l was a child, long before the Surgery moved to Stanmore House, l believe l was 7 or 8 years old, l am now a pensioner with ill health but in all that time l have never once called them out & never had any problems at all they all seemed very nice, then out of the blue l got a letter saying l will have to find a alternative practice Surgery to register with as they have decided l live outside the boundaries' even though l have been 30 years living in my home. you state unprecedented demand on the surgery because of new builds, yet l see you advertising for new patients. To stay l felt let down is an understatement sadly would not recommend .
Visited June 2023
Review titled Stanmore House Surgery
Replied on 22 July 2024
Dear C Steadman, Many thanks for taking the time to provide feedback regarding Stanmore House Surgery. We are sorry that your recent experience has been negative regarding being identified as living out of area. This was a decision we took based on advice from our integrated care board (ICB) due to the unprecedented demand on the surgery. This was a non-discriminatory exercise undertaken across all patients who were outside of our boundary area and was a decision that was not taken lightly. We are taking on new patients however, registration will only be accepted if the address is in our boundary. When a patient is out of area, the surgery is not obliged to provide home visits. When looking at the out of area patients, this was taken into consideration and begged the question 'is this in the best interest of the patient for continuity of care'. We feel that patients should have access to a home visit if required however, we are not in a position to offer this. I would be happy to discuss any issues you have raised. If you would like to do this, please contact the surgery via the main surgery number and ask to be put through to myself. Regards Rachel - Practice Manager
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Review titled the most stupid and pathetic GP
Rated 2 stars out of 5
by Florina Petre - Posted on 20 June 2023
Today I went to wi personally to make an appointment because we don't speak English, we were not offered an interpreter, they didn't want to make an appointment for us either, they said to call even though I told them that we don't use it because we don't speak the language English. My husband was referred by the hospital to the GP yesterday, he didn't even consider him.
Visited June 2023
Review titled Stanmore House Surgery
Replied on 22 June 2023
Dear Florina Petre, Many thanks for your feedback. I am sorry you and your husband felt your experience at Stanmore House Surgery was less than satisfactory. I have spoken with all staff involved and listened back to the call you made. I would be happy to have a discussion with you or your husband should you wish? please call the main surgery number 01562 822647 and ask to speak to myself, Rachel Hall - Practice Manager.
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Review titled Poor service
Rated 1 star out of 5
by Vince Walker - Posted on 27 March 2023
I have trying to get an appointment for a month now for a serious knee issue the phone is permanently engaged which is very poor and the the online system does not function anymore
Visited March 2023
Review titled Stanmore House Surgery
Replied on 16 January 2024
Dear Mr Walker, Thank you for taking the time to leave a review for Stanmore House Surgery. I am sorry you are experiencing difficulties getting through on the phones. It is my understanding that patients should not experience an engaged tone as we have a queuing system along with a call back option which keeps your place in the queue. Our average call answering time is 4mins 1second. I would be happy to discuss any issues you have should you wish to call the surgery and ask to speak to myself. Kind regards Rachel - Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by Myra - Posted on 17 August 2022
Really appreciated the prompt appointment, and urgent referral to Worcs AEC. Dr.’s intuition proved correct!
Visited August 2022
Review titled Stanmore House Surgery
Replied on 19 August 2022
Thank you for taking the time to write this review. I will make sure the Doctor involved is aware of your comment.
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Review titled Amazing practice, Caring staff
Rated 5 stars out of 5
by Rosemary Birmingham - Posted on 13 July 2022
I'm always amazed at how easy it is to see a doctor here, and how they seem so caring and compassionate. They will always go above and beyond and found this to be the best surgery we've ever been to
Visited July 2022
Review titled Stanmore House Surgery
Replied on 13 July 2022
Thank you for taking the time to post this kind and positive review. The team work hard to ensure our patients have a positive experience. Practice Manager