Stanmore Medical Group
5 Stanmore Road, Stevenage, Hertfordshire, SG1 3QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very disappointing
Rated 1 star out of 5
by Katie Kilroy - Posted on 11 January 2024
I have filled out an online for at 8am for an on the day appointment and for 2 days of forms and several phone calls checking a Dr will call I've had no phone call. This used to be a great surgery but has gone downhill.
Visited January 2024
Stanmore Medical Group has not yet replied.
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Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
Booked appointment via online booking, was given choice of surgery, choice of gp. Booked appointment. Later that day had call from pleasant lady saying dr wanted to change to phone consult or I could re-book. I rebooked to an earlier appointment. No waiting time in surgery, dr was very pleasant and thorough and asked all the relevant questions. I was told to come back in 3 months and if after lifestyle changes hadn’t improved symptoms them we would investigate further.
Visited January 2024
Stanmore Medical Group has not yet replied.
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Review titled Poor with phone calls
Rated 2 stars out of 5
by Miss Goodman - Posted on 30 January 2024
Very poor as to answering phone calls as I tried calling the surgery to ask for a new prescription of my blood pressure medication, as I went to order it for via the app and was not on there when it's on repeat prescription but due to review which is booked for 14th February, but I request and put a prescription Friday 26th as I had 7 days left and now only 3 days left and I calling the surgery again , but kept waiting for a long period of time, and so if cant get a new prescription , then my blood pressure could go high again as it was the doctors who said when I was 39 yes old before I turned 40 that I am risk of heart attacks
Visited January 2024
Stanmore Medical Group has not yet replied.
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Review titled Caring GP
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
Rang to tell the GP . I had my biopsy results and I don't have womb cancer and can restart HRT. He was so cheerful and caring and he has been there a long time and senior. Always had a great response from him.
Visited January 2024
Stanmore Medical Group has not yet replied.
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Review titled Unacceptable service
Rated 1 star out of 5
by Sharon Dutton - Posted on 09 December 2023
I was on hold for over 45 minutes to get an appointment. Call was answered by a computer helpdesk who politely told me that they would fill out the online form for me and I would receive a link to access an appointment. Link came through and yes you guessed it no appointment. I left my condition 4 days before phoning and was in a lot of pain, all you want is to speak to a human being and see a doctor. I have been with this surgery many years and it is unrecognisable now. 1. Where are the sit and wait on the day appointments? 2. The online format is not user friendly especially when you are unwell or in pain. 3. I was told that young people like this service !!!!! I am not that old and frankly some young people will have not experienced a proper service. Please do listen to the comments because your massive investment in technology will not benefit anyone. You should invest in staff and be focused on the community you serve. I have still not been able to see/speak to a doctor.
Visited December 2023
Stanmore Medical Group has not yet replied.
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Review titled Bad Practice
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2023
This surgery is impossible to reach. I stayed more than an hour over the phone as I needed a repeat prescription for my son. I can’t use the online service because he has no online account. There’s an automated voice saying that our calls are important to the surgery. Wow! Nobody deserves this kind of treatment. My calls are being ignored. I can’t even log in to my account. Now I don’t know how to reach out to them.
Visited November 2023
Stanmore Medical Group has not yet replied.
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Review titled Appalling 'service', no GP's at surgery
Rated 1 star out of 5
by Jo.S - Posted on 14 November 2023
As a family we've been at this surgery for yrs, as it's grown the care and GP's have disappeared. You can't get through ever on the phone. If you're ill, you need to talk to someone to book an appointment, lots of people don't have access to online systems. Even though we do, I don't want to be managed by an automated system. We are in the process of transferring to another GP surgery that have real people in the surgery and you can book a f2f appointment on the same day! Who'd think hey! The last 2 times I've had an appointment I've been seen by a paramedic and a trainee doctor, neither have the knowledge or authority to work alone. This surgery has used covid as an excuse to not provide a service, although expanding, it is solely a business and has no care for it's staff as they are always rude and miserable but more importantly it's patients. Good luck if you choose to stay with them!
Visited November 2023
Stanmore Medical Group has not yet replied.
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Review titled Appallingly Service
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2023
The care and service provided by this practice is appalling. Waited an hour and six minutes before the phone was picked up. Heard 2 people talking for 2 seconds and they disconnected the call. No point in visiting the surgery either. Told that everything is online now. They send a link and you go round in circles before you get a result. They've provided my wife short term additional medications with no follow-up process. You only see locum doctors that only appear to be at the practice for a couple of weeks. So no continuity. I feel sorry for the staff manning reception. You can tell that they want to help but have been told to direct all requests to the online service. We really worry about people that are not comfortable with computers and smartphones. Will try to move to another practice but looking at reviews it seems that all are failing to provide an acceptable quality of service. .
Visited November 2023
Stanmore Medical Group has not yet replied.
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Review titled Impossible to be reached
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2023
Its impossible to get through to reception. The phone will ring for over 1 hour with no response. Its very frustrating.
Visited November 2023
Stanmore Medical Group has not yet replied.
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Review titled Dreadful experiences
Rated 1 star out of 5
by Mrs Alexandra E Tyrrell - Posted on 21 November 2023
Practically impossible to get through on the phone. Receptionist was unhelpful and verging on rude. Eventually saw a Dr who stated he would arrange a prescription. Prescription was not sent and again unable to get through to the surgery to find out the issue. Now with out medication for chronic pain.
Visited November 2023
Stanmore Medical Group has not yet replied.