Star Lane Medical Centre
121 Star Lane, Canning Town, London, Greater London, E16 4QHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No one knows whats going on
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2025
everyone on the practice lacks knowledge of processes. One person confirms a process for example to get a prescription, then the next day, they explain a different process, and then the following day another process! totally unreliable. Every time you ask to raise a complain, no one knows how to do it ..
Visited January 2025
Review titled Star Lane Medical Centre
Replied on 10 February 2025
Thank you for sharing your concerns. We apologise for the confusion and inconvenience caused by the inconsistencies in our processes. This is not the standard of service we aim to provide, and we understand your frustration. Please contact us directly at 0207 476 4862 to speak to our complaints officer or email starlanemedicalcentre@nhs.net to discuss your complaint further. We’re committed to resolving this and improving our services.
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Review titled Newborn vaccination delay by 3 weeks
Rated 1 star out of 5
by Khalid Malik - Posted on 30 December 2024
My new born daughters 18 week vaccination has been delayed even further into the new year. She is now delayed by 3 weeks going into a month. This will no doubt have a detrimental effect on my daughters health. Appointment was cancelled at the last minute this morning affecting my work schedule as my wife is unable to take my daughter in by herself and requires my assistance. Having called the GP this morning at 10:15 i am told that i am caller number 4. It is coming upto an hour since i have been on the call. I very much doubt it has taken an hour to deal with 4 calls? Clearly calls are being ignored and people are being made to wait unnecessarily. When i did get through i was informed by the receptionist that the nurse called in sick today. I was informed the reception staff do not look at the type of appointment they are cancelling they just get cancelled. When asked if there are any alternative provisions in place i.e. for doctors to administer vaccinations or vaccinations that have already been delayed which could be detrimental to the patients health, i was told no. Yes i can imagine doctors will have more urgent appointments to deal with, but surely for vaccinations that have been delayed for this long should get some priority? The surgery should have at least answered their phones without making people wait unnecessarily, there's more than 1 person at reception. Before cancelling appointments they should also know what their cancelling as each appointment is different and detrimental to each patients health, especially to new born babies where the vaccination has already been delayed by 3 weeks.
Visited December 2024
Review titled Star Lane Medical Centre
Replied on 10 February 2025
We sincerely apologise for the delay in your daughter’s vaccination and the inconvenience caused by the last-minute cancellation. We understand how important this is and regret the frustration you’ve experienced with both the phone wait and the lack of alternative solutions offered. Please contact us at 0207 4764862 or email starlanemedicalcentre@nhs.net to discuss the matter further and arrange a new appointment. Thank you for your patience.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2024
Fast appointment, GP thorougly understood my problem, very empathetic and supportive, listened with patience, explained the causes and how to prevent it. Much appreciated. Thank you being caring.
Visited December 2024
Review titled Star Lane Medical Centre
Replied on 10 February 2025
Thank you for your kind words. We’re happy to hear that you had a positive experience with your GP and that your concerns were addressed with empathy and care. We truly appreciate you taking the time to share your feedback.
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Review titled Amazing Human Being
Rated 5 stars out of 5
by Alexsandra Soares Uriel - Posted on 11 July 2024
In today's fast-paced world and the hustle and bustle of London, it's hard to find people who genuinely pay attention to us and see us as individuals. Doctor Fahmida Ali treated me with great respect, attentiveness, and care. She didn't see me as a patient but as a human needing help. Thank you so much, Fahmida Ali.
Visited July 2024
Review titled Star Lane Medical Centre
Replied on 10 February 2025
Thank you for sharing your wonderful feedback. We're so glad to hear that Dr. Fahmida Ali made you feel truly heard and cared for. Your kind words inspire us to continue providing compassionate, personalised care.
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Review titled No Empathy
Rated 3 stars out of 5
by Roy Adams - Posted on 15 April 2024
I contacted the practice after a visit to the ED department, with extreme pain in the neck and shoulder, this experience was immensely worrying. The GP practice I was referred to via the ED dept thought that I may have a torn shoulder muscle, and should be referred to the shoulder Doctor, also, that my pain relief should be reassessed. I called Starlane Medical Centre and asked if the referral could be expedited because of the severe pain, I was told that it would be a 12-week wait, as my symptoms were not severe enough and the vetting process would not allow this, this was frustrating as the pain at that time was unbearable. I went on to ask about pain relief and what could be done, I'm on 300mg of Gabapentin 3 times a day which wasn't helping, the doctor told me that if that's not helping there's nothing more that can be done. This was what I found the most surprising and disappointing part of this exchange; there was no advice or help given to control the pain, just nothing more would be tried and no further advice was given, even though I was in so much pain. Where does that leave me as a patient? Told that nothing could be done and to wait in pain for weeks, I felt that there was a serious lack of empathy. I've looked up Gabapentin and found it can take weeks to work, I had only been taking it for 6 days, he could have said maybe wait and see, or offered to start something else. Because of this, I've had to start experimenting to see which painkillers work, but I am conscious of taking things like codeine for too long It would be nice to have a professional to talk to regarding this.
Visited April 2024
Review titled Star Lane Medical Centre
Replied on 10 February 2025
We are deeply sorry to hear about your experience and the frustration caused by the lack of support and empathy during your recent contact with us. We understand the severe pain you're experiencing and regret that the advice given did not meet your expectations. Please contact us at 0207 476 4862 or email starlanemedicalcentre@nhs.net so we can review your situation, reassess your treatment plan, and ensure you receive the care and support you deserve. Thank you for your patience and understanding.
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Review titled Great professional staff
Rated 5 stars out of 5
by Augustina - Posted on 26 March 2024
I started a wellbeing initiative. It helped educated me on healthy eating and how to leave a healthy lifestyle. The health coach helped me to loose weight, manage my menopause and also helped my family lived a healthy lifestyle. She changed my life and my family too. I will continue to follow her advice and coaching on living a healthy life by eating healthy foods and exercising with my family.
Visited March 2024
Review titled Star Lane Medical Centre
Replied on 10 February 2025
Thank you for sharing your inspiring experience. We are so pleased to hear that the wellbeing initiative has had such a positive impact on your life and your family’s health. It’s wonderful to know that the health coaching helped you not only manage weight and menopause but also adopt a healthier lifestyle together. We’re thrilled that you’ll continue to follow the advice and coaching moving forward. Wishing you and your family all the best on your journey to a healthy, happy life!
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Review titled Good Practice
Rated 4 stars out of 5
by Michael Barry - Posted on 31 January 2024
Signed in. Went in on time. Nurse was very helpful.She was also very polite and courteous.She made me feel very comfortable. Also she asked me about any underlying health issues All in all she was very good. Would be very comfortable if I was to see her again.
Visited January 2024
Review titled Star Lane Medical Centre
Replied on 10 February 2025
Thank you for sharing your positive experience with us. We're so glad to hear that you felt comfortable and well cared for during your visit. It's wonderful to know that the nurse was not only helpful but also polite and attentive to your needs. We truly appreciate your feedback, and we look forward to continuing to provide you with excellent care in the future.
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Review titled Exemplary Efficiency and Exceptional Care
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2024
My family has been a patient of Star Lane Medical Centre since we moved to the borough and we feel compelled to commend their outstanding operation. 6 years on, they haven't disappointed us but only impressed us even further with their improvement and continuous commitment to excellence. Our experience surpassed the typical standards of NHS/primary care, and we believe it warrants formal recognition. Firstly, the appointment booking process impressed me with its remarkable efficiency. Utilising their online portal, it was easy to secure a convenient appointment within the same day (if it's urgent) or someone will call me within a few days (if it's less urgent), eliminating the tedium of lengthy telephone queues. The online portal itself serves as a testament to their commitment to patient autonomy and empowerment. The dedication and expertise of the medical professionals at Star Lane truly elevate their practice. Every interaction with both doctors and nurses was characterised by profound kindness, unwavering professionalism, and genuine attentiveness to my family's needs. They took the time to listen carefully, explain diagnoses thoroughly, and address my concerns with patience and understanding. Lastly, we commend Star Lane Medical Centre for its patient-centred approach to healthcare. They demonstrate an unwavering commitment to providing exceptional care to patients of all ages and backgrounds, regardless of the nature of their health concerns. This dedication to inclusivity fosters a welcoming and supportive environment for every individual seeking their s centre! To NHS - please give more funding to this GP surgery so they can continue to provide excellent service in the borough.
Visited January 2024
Review titled Star Lane Medical Centre
Replied on 10 February 2025
Thank you so much for your kind words and for taking the time to share your experience with us. We are absolutely thrilled to hear that your family has had such a positive experience at Star Lane Medical Centre over the past six years. Your feedback truly means the world to us. It’s wonderful to know that our appointment system, medical professionals, and patient-centred approach have all made a lasting impact on you and your family. We are committed to continuously improving and providing the best possible care, and your recognition is a great motivation for our team. We also appreciate your support for our work and your call for more funding to continue providing excellent service. Thank you again for your trust and for being a patient of our practice.
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Review titled Best practice
Rated 5 stars out of 5
by Alan elmer - Posted on 20 September 2023
Kind..very friendly reception staff..Brill doctors...can fault them considering the amount of people coming into the area.....they manage well.....rating 10/ 10.....
Visited August 2023
Review titled Star Lane Medical Centre
Replied on 10 February 2025
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that you’ve had a positive experience with both our reception staff and doctors. We’re proud of our team and appreciate your recognition of their hard work, especially given the high volume of patients. Your support means a lot to us, and we’re grateful for your 10/10 rating!
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Review titled The Health Coach sessions have changed my life :)
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2024
Last year, between July and November 2023, I've had 5 sessions with the health coach. Like they said, with health issues including body, mind and spirit, we do need a holistic approach. Through talking, they identified what I need to address to help me improve my life quality. This service offers up to 6 sessions and the coach discharged me after 5. I'm grateful our paths have crossed, and can only recommend this service!
Visited July 2023
Review titled Star Lane Medical Centre
Replied on 10 February 2025
Thank you for sharing your experience with our health coaching service. We’re so glad to hear that the holistic approach helped you improve your quality of life. It's wonderful to know that the sessions addressed both your physical and mental wellbeing, and we're grateful that we could be a part of your journey. Your recommendation means a lot to us, and we wish you continued success in maintaining the positive changes you've made!