Station Road Surgery
Station Road, Sowerby Bridge, West Yorkshire, HX6 3ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Above and beyond
Rated 5 stars out of 5
by Debbie Sloane - Posted on 21 November 2024
Had a phone call within 2 hours of my request. The doctor was really thorough and patient. He then called me back and offered me an appointment the same day. He organised blood tests in the doctor's surgery and I was informed of my results very quickly. He then called me back and explained my medication. Also the mental health worker has been a fantastic support for me. Ringing me and checking on me. The calls are always on the day and time we have discussed. Doctors and staff are not always given good reviews but I personally cannot fault Station Road surgery Doctors health workers and receptionists have been amazing with me for years
Visited September 2024
Station Road Surgery has not yet replied.
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Review titled Very helpful GP
Rated 4 stars out of 5
by Aimee Turner - Posted on 11 September 2024
Today I had a phone consultation about my child that has some on going issues and it was dealt with brilliantly, I was given alot of information and clarification on next steps and I felt like I was listened to
Visited September 2024
Station Road Surgery has not yet replied.
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Review titled Olympic Performance
Rated 5 stars out of 5
by Clive.Brook - Posted on 10 August 2024
My telephone request for a GP answered in a very timely manner by an understanding and sympathetic receptionist. She sent me an e consult form that I immediately submitted. Within the hour I was contacted by my GP. I had been ill for a week taking over the counter medication. We spoke at length and I outlined my symptoms. He prescribed medication which my wife went to collect from the pharmacy later the same day. So in less than one day I have had a consultation with my GP and received medication. Well done to the whole Practice , from a quickly answered telephone call, to the very pleasant and understanding receptionist , GP and medication within a day. I am now feeling so much better. I would recommend.
Visited August 2024
Review titled Station Road Surgery
Replied on 12 August 2024
Hi Clive Thank you for your feedback. I will pass this on to the team Charleen Scott Operations Manager
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Review titled Amazing practice
Rated 5 stars out of 5
by Rosemary Ayub - Posted on 15 July 2024
I have only been with this practice for 1 year but at every point I have either had an appointment or needed advice they have been quick to respond. I recently saw a nurse for travel advice and vaccinations. She was amazing and took time to go through everything and gave me lots of advice as well as responding to something else I was worried about. A few days later I saw a Dr and she put my mind at rest, explained everything and made a referral to a clinic. I am so impressed with everyone I come into contact with at the surgery. Thank you for everything you do.
Visited July 2024
Review titled Station Road Surgery
Replied on 12 August 2024
Hi Rosemary, Thank you for your feedback. I will pass this on to the team Charleen Scott Operations Manager
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Review titled Putting patients first
Rated 5 stars out of 5
by Louis - Posted on 27 June 2024
I can in circa 6pm as my repeat perscription request hadn’t been issued. The Dr had a brief unscheduled appointment with me and discussed my health. It was really pleasing to see a doctor putting their patient first. Thank you!
Visited June 2024
Station Road Surgery has not yet replied.
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 10 June 2024
Had a really positive consultation with a GP, after some worrying symptoms. The GP was thorough and took the time to listen, explain things fully and answer any questions.
Visited June 2024
Station Road Surgery has not yet replied.
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Review titled No empathy
Rated 1 star out of 5
by No empathy - Posted on 14 May 2024
Went with painfull hips, could hardly put weight on them. Dr asked how it was when started, 3 days previously, lie down do this do that. Go home take cocodamol make appointment with physio. Physio still 3 weeks away, chemist said get prescription from doctors. Have to make another appointment phone at 8.00am. Will not pre book appointments, go to a walk in centre. Had several appointments cancelled in past 2 years. Feel like this particular Dr wanted rid of me. Have been with them 20 years or more am 66 years old math NI all my life now I am to old to be bothered about. Changing surgery had enough.
Visited April 2024
Station Road Surgery has not yet replied.
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Review titled Patients unable to contribute to care and treatment
Rated 2 stars out of 5
by Anonymous - Posted on 16 April 2024
The practice uses an online system for appointments - I actually really like this, as it allows all patients to have their issues considered by a GP, and not a ‘first come, first serve’ like the usual call at 08:00. The issue I have, is that the online system doesn’t allow patients to be involved in deciding their care and treatment. This has happened to me twice now, where a doctor has responded stating they will prescribe X and they do not allow patients to reply to this. This removes all patient choice in the care they receive (they actually prescribed me a medication I’m unable to have, and I had to start a new online request to inform them they would have to send a new prescription to the pharmacy). I like the online system, but it should allow for people to ask questions about different options, understand side effects and collaborate with their GP about the best course of treatment for them, rather than just having to accept what the GP has said. It seems in reality the system is being used to get rid of people as quick as possible.
Visited March 2024
Station Road Surgery has not yet replied.
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Review titled Absolutely disgusting
Rated 1 star out of 5
by Polly - Posted on 25 March 2024
Absolutely disgusting. Leave you suffering in pain or prescribe medication less than already on. Had to attend a n e last night a they couldn’t give a dam.
Visited March 2024
Station Road Surgery has not yet replied.
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Review titled Repeat Prescription Process
Rated 1 star out of 5
by Graham - Posted on 26 February 2024
I ordered 2 items on repeat prescription using the surgery Web site as usual. When I went to collect these from the pharmacy, they only had a prescription for one of the items. I then visited the surgery to find out why my requested prescription had not been issued. The receptionist would not let me explain what my problem was but was just insisting I book a blood test before the prescription could be issued. I asked why I wasn't informed this was the case before I visited the pharmacy to find there was an issue. Her response was "I don't know." I accept she probably didn't know but she also wasn't interested and didn't care. Didn't care if it happens again. Didn't care if it happens to anyone else. Something in the process failed and needs to be made more robust to avoid further frustration amongst patients. I booked my blood test there and then and a prescription was issued. This is not the first time this has happened to me hence this review. Hope it helps.
Visited February 2024
Station Road Surgery has not yet replied.