STATION ROAD SURGERY
74 Station Road, West Wickham, Kent, BR4 0PUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled \very difficult to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 10 April 2025
I've been a patient at this surgery for about 20 years. I'm fortunate that I do not need to see a dr often, but I've been really happy with the service I've received. However...... It used to be easy to make an appointment, either by telephone or using he NHS app but recently it has become very difficult. The staff are pleasant but they are unable to give out appointments that do not exist. In the absence of an email address or any other obvious way of contacting someone at the surgery I feel compelled to write this review and urge anyone at the surgery who has the ability to influence the situation to re-think the current process of booking non-urgent appointments. The current system really isn't working for patients. To book a non-urgent appointment you need to call at 12noon then you can make an appointment for 2 days time or 7 days time - provided there are appointments available. for 2 days in a row I have called a few minutes before 12 and joined a queue. Today my call was answered by 12:05 but all non-urgent appointments had gone. So now I have to try again tomorrow. This seems like a great way for a non-urgent issue to either become urgent or for people to get fed up and ignore potentially serious issues. I have to add that I am trying to make an appointment which the Dr asked me to do (via econsult) Again, I urge the surgery to rethink the appointment process because its not working.
Visited April 2025
STATION ROAD SURGERY has not yet replied.
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Review titled Great pharmacy service
Rated 5 stars out of 5
by Dave West - Posted on 01 April 2025
Just wanted to thank the pharmacy dept at the surgery for their very speedy and efficient service in preparing my repeat prescriptions for collection at the local Boots Pharmacy. Well done to all involved.
Visited March 2025
Review titled STATION ROAD SURGERY
Replied on 03 April 2025
Dear Dave, Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our prescription clerk and the Practice Team. Your feedback means a lot to us, and we’ll be sure to pass on your appreciation. Thank you Dominika Silva Practice Manager
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Review titled very helpful
Rated 5 stars out of 5
by dennis - Posted on 03 February 2025
lovely receptionist sorted my problem very speedily over the phone. she was very pleasant and helpful.
Visited February 2025
Review titled STATION ROAD SURGERY
Replied on 03 April 2025
Dear Dennis, Thank you for your kind words! We're delighted to hear that our receptionist was able to assist you quickly and efficiently. Providing friendly and helpful service is always our goal. Thank you Dominika Silva Practice Manager
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Review titled A frantic request
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2025
I don’t normally leave a review unless there are good reasons. Today is one of those days. The receptionist was amazing and managed to obtain an alternative prescription so k could obtain the meds that were not available in the original prescription
Visited January 2025
Review titled STATION ROAD SURGERY
Replied on 03 April 2025
Dear Patient, Thank you so much for taking the time to share your experience! We're thrilled to hear that our receptionist was able to assist you in getting the medication you needed. Providing excellent care and support is our priority, and we truly appreciate your kind words. Thank you Dominika Silva Practice Manager
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Review titled Super Helpful Receptionist
Rated 5 stars out of 5
by Georgina Begbie - Posted on 09 January 2025
Great experience with the receptionist she went above and beyond to help me in getting some much needed antibiotics within half an hour of my initial call.
Visited January 2025
Review titled STATION ROAD SURGERY
Replied on 23 January 2025
Dear Georgina Begbie, Thank you for sharing your feedback! We're thrilled to hear about your positive experience with our receptionist. It's wonderful to know she went above and beyond to assist you in such a timely manner. We’ll be sure to share your kind words with her. Thank you Mrs Dominika Silva
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Review titled Great help when I needed it.
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2025
The receptionist was efficient and friendly and she made me an appointment the same day as my symptoms had alarmed me somewhat. The doctor, as usual ,was excellent. Thorough, efficient and friendly she listened to me carefully, examined me thoroughly and gave very good advice. I feel confident in her abilities and was reassured by her kind and approachable manner. I have experienced difficulties getting through to make appointments in the past but the practice does seem to be making great efforts to overcome this. Notwithstanding increasing pressure from so many quarters , I feel that the Station Road Surgery staff do a great job. I commend them for their service.
Visited January 2025
Review titled STATION ROAD SURGERY
Replied on 03 April 2025
Dear Patient, Thank you for your kind and thoughtful review. We’re delighted to hear that our receptionist was able to accommodate you quickly and that you had a positive experience with your doctor. Providing thorough, compassionate, and efficient care is always our goal, and it’s wonderful to know you felt listened to and reassured. We understand the challenges around appointment availability and truly appreciate your recognition of our efforts to improve this. Your feedback encourages us to continue striving for the best possible service despite the increasing demands on our team. Thank you Dominika Silva Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Michael Williams - Posted on 17 January 2025
This review is reflects the excellent service given to myself and my family over many years by Station Road surgery, My recent experience w0900as to book an appointment with a doctor, I had the pleasure of speaking with the receptionist, she was very courteous, friendly and helpful throughout the process. After booking the appointment, I attended the appointment the same day to see the doctor. The doctor was excellent – very attentive, listening to my concerns, thorough, and made me feel at ease throughout the appointment. I have developed a huge amount of resppect for this doctors knowledge as a doctor and her ability to explain her diagnosis in a way that is easy to understand, arrange tests and follow-up appointments. Overall, I continue to be very grateful to have, helpful and courteous staff. Excellent and impressive doctors at my local surgery. I highly recommend this practice!"
Visited January 2025
Review titled STATION ROAD SURGERY
Replied on 23 January 2025
Dear Michael Williams, Thank you for sharing your kind and thoughtful review! It’s heart-warming to hear about the excellent care and service you’ve consistently received from our team at Station Road Surgery. We’re thrilled that our reception staff and doctors made your recent experience smooth, friendly, and professional. It’s always our goal to ensure that patients feel heard, respected, and well-cared-for. We’re grateful for your recommendation and continued trust in our practice. Your feedback inspires us to keep providing the highest standard of care. Thank you Mrs Dominika Silva
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Review titled Friendly, helpful reception staff
Rated 5 stars out of 5
by Faizel and Khatija - Posted on 24 January 2025
We called the practice to book an appointment for my wife and I. However, all the appointments were gone. A few minutes later, we received a call from the surgery offering us 2 appointments as someone had cancelled. She booked these for us. She has fantastic telephone manners, was extremely helpful, charming and engaging. A really pleasant experience.
Visited January 2025
Review titled STATION ROAD SURGERY
Replied on 03 April 2025
Dear Faizel and Khatija, Thank you so much for your kind words! We're pleased to hear that you had such a positive experience with our team. We always strive to provide the best service possible, and it’s wonderful when this is recognised. Thank you Dominika Silva Practice Manager
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Review titled Extremely helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2025
After visiting the GP there was some back and forth with my private healthcare providers as to whether they would cover the referral being given. The GP advised I use my private healthcare as the issue is fairly urgent and there would be a long wait on the nhs. One particular member of staff called me 3 times to help resolve the issue and I’ve now managed to get the referral appointment really quickly. Really appreciate the help I have received
Visited January 2025
Review titled STATION ROAD SURGERY
Replied on 03 April 2025
Dear Patient, Thank you for sharing your experience! We're glad to hear that our team was able to assist you in securing your referral quickly, especially given the urgency of the situation. We understand how challenging it can be navigating private healthcare, and we’re pleased that our staff could support you through the process. Your kind words mean a lot to us, and we’ll be sure to pass on your appreciation to the team. Thank you Dominika Silva Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Kader Hamu - Posted on 20 January 2025
Very professional, very polite and very helpful. I was so happy with the service . I can’t ask anymore. Very happy with great service 👏👏
Visited January 2025
Review titled STATION ROAD SURGERY
Replied on 23 January 2025
Dear Kader Hamu, Thank you so much for your kind words! We're thrilled to hear you were happy with our service. Your satisfaction is our top priority, and your feedback means a lot to us. I will share your kind words with the Team! Thank you Mrs Dominika Silva Practice Manager