STATION ROAD SURGERY
74 Station Road, West Wickham, Kent, BR4 0PUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled very helpful
Rated 5 stars out of 5
by dennis - Posted on 03 February 2025
lovely receptionist sorted my problem very speedily over the phone. she was very pleasant and helpful.
Visited February 2025
STATION ROAD SURGERY has not yet replied.
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Review titled A frantic request
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2025
I don’t normally leave a review unless there are good reasons. Today is one of those days. The receptionist was amazing and managed to obtain an alternative prescription so k could obtain the meds that were not available in the original prescription
Visited January 2025
STATION ROAD SURGERY has not yet replied.
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Review titled Super Helpful Receptionist
Rated 5 stars out of 5
by Georgina Begbie - Posted on 09 January 2025
Great experience with the receptionist she went above and beyond to help me in getting some much needed antibiotics within half an hour of my initial call.
Visited January 2025
Review titled STATION ROAD SURGERY
Replied on 23 January 2025
Dear Georgina Begbie, Thank you for sharing your feedback! We're thrilled to hear about your positive experience with our receptionist. It's wonderful to know she went above and beyond to assist you in such a timely manner. We’ll be sure to share your kind words with her. Thank you Mrs Dominika Silva
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Review titled Great help when I needed it.
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2025
The receptionist was efficient and friendly and she made me an appointment the same day as my symptoms had alarmed me somewhat. The doctor, as usual ,was excellent. Thorough, efficient and friendly she listened to me carefully, examined me thoroughly and gave very good advice. I feel confident in her abilities and was reassured by her kind and approachable manner. I have experienced difficulties getting through to make appointments in the past but the practice does seem to be making great efforts to overcome this. Notwithstanding increasing pressure from so many quarters , I feel that the Station Road Surgery staff do a great job. I commend them for their service.
Visited January 2025
STATION ROAD SURGERY has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Michael Williams - Posted on 17 January 2025
This review is reflects the excellent service given to myself and my family over many years by Station Road surgery, My recent experience w0900as to book an appointment with a doctor, I had the pleasure of speaking with the receptionist, she was very courteous, friendly and helpful throughout the process. After booking the appointment, I attended the appointment the same day to see the doctor. The doctor was excellent – very attentive, listening to my concerns, thorough, and made me feel at ease throughout the appointment. I have developed a huge amount of resppect for this doctors knowledge as a doctor and her ability to explain her diagnosis in a way that is easy to understand, arrange tests and follow-up appointments. Overall, I continue to be very grateful to have, helpful and courteous staff. Excellent and impressive doctors at my local surgery. I highly recommend this practice!"
Visited January 2025
Review titled STATION ROAD SURGERY
Replied on 23 January 2025
Dear Michael Williams, Thank you for sharing your kind and thoughtful review! It’s heart-warming to hear about the excellent care and service you’ve consistently received from our team at Station Road Surgery. We’re thrilled that our reception staff and doctors made your recent experience smooth, friendly, and professional. It’s always our goal to ensure that patients feel heard, respected, and well-cared-for. We’re grateful for your recommendation and continued trust in our practice. Your feedback inspires us to keep providing the highest standard of care. Thank you Mrs Dominika Silva
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Review titled Friendly, helpful reception staff
Rated 5 stars out of 5
by Faizel and Khatija - Posted on 24 January 2025
We called the practice to book an appointment for my wife and I. However, all the appointments were gone. A few minutes later, we received a call from the surgery offering us 2 appointments as someone had cancelled. She booked these for us. She has fantastic telephone manners, was extremely helpful, charming and engaging. A really pleasant experience.
Visited January 2025
STATION ROAD SURGERY has not yet replied.
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Review titled Extremely helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2025
After visiting the GP there was some back and forth with my private healthcare providers as to whether they would cover the referral being given. The GP advised I use my private healthcare as the issue is fairly urgent and there would be a long wait on the nhs. One particular member of staff called me 3 times to help resolve the issue and I’ve now managed to get the referral appointment really quickly. Really appreciate the help I have received
Visited January 2025
STATION ROAD SURGERY has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Kader Hamu - Posted on 20 January 2025
Very professional, very polite and very helpful. I was so happy with the service . I can’t ask anymore. Very happy with great service 👏👏
Visited January 2025
Review titled STATION ROAD SURGERY
Replied on 23 January 2025
Dear Kader Hamu, Thank you so much for your kind words! We're thrilled to hear you were happy with our service. Your satisfaction is our top priority, and your feedback means a lot to us. I will share your kind words with the Team! Thank you Mrs Dominika Silva Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by V Demers - Posted on 23 January 2025
If anyone is hesitant about choosing this surgery, I hope you give it a chance. I have had such excellent service here and am glad I decided to register here. The reception team is so lovely. They're all so helpful and always have a smile to brighten your day even when they're so busy. The medical team is also wonderful. They keep on top of whatever test results and call as soon as anything comes up. While it can sometimes be a bit challenging to get an appointment, I've found it's just a matter of getting the timing right for calling. Once you're there for an appointment, there's no delays and even if I had to wait a bit, I wouldn't mind. I used to have to wait well over 1hr at my gp in Canada so I feel quite happy with a 5min delay. I'm so glad we took our neighbour's advice and registered at Station Rd Surgery. Many thanks to the wonderful service team there. Please know you are appreciated!
Visited January 2025
STATION ROAD SURGERY has not yet replied.
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Review titled Caring supportive service
Rated 5 stars out of 5
by Deb - Posted on 23 January 2025
I have had a number of continual appointments due to a health problem, but the staff couldn’t be more helpful in trying to accommodate me with appointments and follow up information to take me forward. Can I particularly thank the Reception staff for their support and help? Always very professional, and informative. Well done and thank you!
Visited January 2025
STATION ROAD SURGERY has not yet replied.