STATION ROAD SURGERY
74 Station Road, West Wickham, Kent, BR4 0PUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Service
Rated 2 stars out of 5
by John Amos - Posted on 20 November 2024
I visited the surgery for a pre. arranged injection by one of the doctors. Whilst there I mentioned extreme back pain that I was experiencing. The doctor told me that I would have to see the surgery physio to be assessed for an xray. I returned the following day with my diary to book the appointment. The receptionist was vey helpful and tried to finda morning appointment for me (I am currently having radiotherapy in the afternoion at Guy's Hospital) she was unable to help me as she did not have an upto date list of available appointments for the physio.. She told me that she would book a morning appointment for me and that she would ring me when this had been done. I returned to the surgery today after having waited a week for my phone call without any reesponse. The receptionist looked bemused by my story but did not comment on it. She looked for an appointment for me but having consulted her colleague she advised me that there were no appointment currently available and they did not have the physio's appointment list for December. When I asked what I should do next she advised me to self refer to Vita Health. I have self referred to Via Health before and it is not a particulary easy process. I had, in the end, to attend their facility in Orpington to get the treatment that I needed. It is so frustrating that I can not get the help that I need from my own surgery. It appears to me from this experience that as nice as the reception staff are, the administration of the surgery is still seriously wanting. Perhaps the Practice Manager should endeavour to sort out this problem. Patients should matter !
Visited November 2024
STATION ROAD SURGERY has not yet replied.
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Review titled Very happy with prompt service provided
Rated 5 stars out of 5
by CMH - Posted on 14 October 2024
I was very happy with the service provided today as the receptionist called me back within 1/2 hour to offer me a cancellation ECG appointment. Otherwise would have had to wait another 2 weeks. She was very polite and helpful, especially as I was feeling very anxious about having to wait. Very grateful to her.
Visited October 2024
STATION ROAD SURGERY has not yet replied.
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Review titled Excellent Service.
Rated 4 stars out of 5
by Anonymous - Posted on 26 October 2024
Phoned surgery at 8am. There was a wait but that is understandable. Booked an emergency appointment for later that same morning. Attended surgery - seen in timely manner. Doctor was very professional, confirmed my condition and provided paperwork for my employer - most helpful and reassuring.
Visited October 2024
STATION ROAD SURGERY has not yet replied.
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Review titled Fantastic staff in practice
Rated 5 stars out of 5
by Sharon Killick - Posted on 15 October 2024
I had an ongoing issue with appointment booking via the NHS app. A member of staff at the practice helped me to acces the App. The staff member and her colleague went over and above to help me resolve the issue. Fantastic customer service
Visited October 2024
STATION ROAD SURGERY has not yet replied.
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Review titled Super service
Rated 5 stars out of 5
by Terry - Posted on 11 October 2024
A huge thank you to the lady on reception today. I realised I didn’t have enough tablets to last for my holiday. Called up Friday midday, was travelling on Sunday, was asked to visit the surgery to fill out a quick form, checked my NHS just after 5pm and the prescription was there!. Really thought I was going to run out of tablets while away. Thank you soooo much for sorting it out for me. Super service ☺️
Visited October 2024
STATION ROAD SURGERY has not yet replied.
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Review titled Extremely helpful staff
Rated 4 stars out of 5
by Hannah - Posted on 26 September 2024
The receptionist was very helpful. There wasn’t any appointments available when I called. But she rang me the following morning with an appointment. Spoke to the doctor within hours. Extremely thankful for her service.
Visited September 2024
STATION ROAD SURGERY has not yet replied.
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Review titled Great Experience with this GP
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2024
I was very poorly and the GP recognised I needed to go to A and E of which I was very grateful also reception staff helped the following week
Visited September 2024
STATION ROAD SURGERY has not yet replied.
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Review titled Today - today I was given great help when urgently needed
Rated 4 stars out of 5
by S L - Posted on 02 August 2024
New drug causing great pain. Today the Surgery acted immediately and GP responded immediately . I have had excellent care from the same GP for many months. The receptionist responded speedily and sensitively to my suffering.
Visited August 2024
Review titled STATION ROAD SURGERY
Replied on 05 August 2024
Thank you very much for your kind feedback. We are glad to hear that you received immediate care and that our team, including your GP and the receptionist, responded sensitively and efficiently to your needs. We strive to provide the best possible care for all our patients, and it is heartening to know that our efforts have positively impacted your experience. Your words of appreciation will be shared with the team, as they serve as a great motivation for us to continue delivering high-quality care. Wishing you good health, Fahad Practice Manager Station Road Surgery
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Review titled Good Receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 06 August 2024
The receptionist went over and above to help me when I had a problem. Very professional and helpful.
Visited August 2024
STATION ROAD SURGERY has not yet replied.
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Review titled Impossible to book a non urgent appointment
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2024
I’ve just tried to book an online non urgent appointment via NHS app. I went in to book dead on 12 when appointments are released. 3 were available but by the time I completed the process each time(taking only a few seconds to write a 2 word reason for the appointment) the appointment was no longer available. This happened all 3 times by which time at only a minute past 12 all appointments were gone. Then immediately tried to call the surgery and was number 23 in the queue so no luck there. Not sure what more I could have done and if this happens every day how am I ever going to get an appointment. Irony is I called in the surgery earlier this morning but was told I’d have to use the on line system at 12.
Visited August 2024
STATION ROAD SURGERY has not yet replied.