Staunton Group Practice
Morum House Medical Ctr, 3-5 Bounds Green Road, Wood Green, London, N22 8HEContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Staunton Group Practice.
Reviews
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Review titled Great follow up
Rated 5 stars out of 5
by Panayiotis economou - Posted on 17 July 2024
After I received a letter for my mother's medications I made a phone appointment to discuss certain information. the chemical clinician contacted me and was very helpful and explained all I needed.
Visited July 2024
Review titled Staunton Group Practice
Replied on 24 July 2024
Dear Mr Panayiotis, Thank you for the feedback about one of our Clinical Pharmacist. I am pleased that you found your consultation with our Clinical Pharmacist very helpful and your questions were explained to your satisfaction. We appreciate the feedback. Kind Regards Patricia
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Review titled Amazing Social Prescriber Worker
Rated 5 stars out of 5
by Aneta Czapiewska - Posted on 25 June 2024
She was very helpful and understanding. She gave me a lot of practical advice. She helped me face adversities in my life.
Visited June 2024
Review titled Staunton Group Practice
Replied on 26 June 2024
Dear Aneta, Thank you for taking the time to share the experience you had with our Social Prescriber. This role of a Social Prescriber is key for general practice and I am pleased that you got the support you need from her consultation with you. Kind Regards Patricia Idusogie Practice Manager.
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Review titled Good practice
Rated 5 stars out of 5
by Mak - Posted on 20 June 2024
I was very pleased the service I received is very satisfactory. The nurse(HCA)who looked after me is very professional and polite to me. I should give 5 stars out 5 stars. After that I had appointment with a lady Dr and I was disappointed as she was hurry to finish with me. While I was in her room and talking her she already called another patient and told me she is running late. Her attitude and behaviour is not satisfactory and lack of professionalism. I will give her 2 stars out of 5 🌟.
Visited June 2024
Review titled Staunton Group Practice
Replied on 22 June 2024
Dear Patient, Thank you for taking the time to acknowledge the Health Care Assistant (HCA) you had a consultation with. I am pleased that you were well taken care off. I am disappointed to learn that you did not have the same experience with one of our doctors. Our GP consultations are 15 minutes, and our aim is not to keep other patients waiting as these patients get upset. Your feedback will be shared with the staff for the purpose of training and learning. Thank you for sharing your experience. Kind Regards Patricia Idusogie
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Review titled A Gp that goes beyond just prescribing pills
Rated 5 stars out of 5
by Herol - Posted on 26 June 2024
I thoroughly enjoyed my experience at Morum House today, as the doctor I saw at my 04.45pm was able to lift my mood with practical advice and lived experience. Her personality was so lovely, I left the practice feeling optimistic and hopeful on life, this certainly made my day. I just want to say Thank you
Visited June 2024
Review titled Staunton Group Practice
Replied on 11 July 2024
Dear Mr Herol, Thank you for taking the time to leave this feedback about our Advance Nurse Practitioner, She was really happy to learn that you appreciated your consultation with her. This feedback was shared at our clinical meeting and those present gave her a thumbs for the feedback. Kind Regards Patricia Idusogie.
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Review titled Helpful
by Anonymous - Posted on 04 June 2024
I was dealt with in a friendly & professional manner. There was a problem with the distribution & availability of medication. The operative took the time & effort to locate another source to access the medication required.
Visited June 2024
Review titled Staunton Group Practice
Replied on 05 June 2024
Dear Patient, I am happy to learn that you were treated well, and the staff you spoke with took the time to sort out the medication query. Thank you for sharing that the staff went above and beyond to locate another pharmacy that had the medication you needed. Your feedback will be shared with the staff. Kind Regards Patricia Idusogie.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
The Male telephone operator was so professional, polite and helpful. He was very considerate when helping me arrange an appointment for my son. When there was an issue with the appointment date, he called me straight away once he became aware of the issue and was able to find me a new appointment. He made the experience exceptional and I am very grateful.
Visited May 2024
Review titled Staunton Group Practice
Replied on 22 May 2024
Dear Patient, Thank you for taking the time to provide feedback about the customer service you received from one of our receptionist. We provide continuous training to our front line staff, to ensure that they provide accurate information and provide good customer service to our patients. Thank you for sharing your experience. Kind Regards Patricia Idusogie Practice Manager.
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Review titled Great doctor
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2024
The doctor was very helpful and he went beyond what I expected i was so.happy and to be honest surprised too
Visited May 2024
Review titled Staunton Group Practice
Replied on 16 May 2024
Dear Patient, Thank you for taking the time to leave a review, regarding the experience you had with one of our doctors today. I am pleased that you found the service from the doctor helpful and beyond what you expected. I appreciate your honesty, that you were surprised at the level of service you received. Kind Regards Patricia Idusogie Practice Manager.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Ange - Posted on 10 May 2024
The Pharmacist was very professional and caring. Answered all my questions and didn’t rush me. Thank you
Visited May 2024
Review titled Staunton Group Practice
Replied on 10 May 2024
Dear Ange, I appreciate the feedback you have provided about one of our Clinical Pharmacist. Thank you for taking the time to provide feedback. Our clinical Pharmacist work hard to ensure that our patients are well informed and heard. Your feedback will be shared with the staff to encourage all staff to provide this kind of service. Kind Regards Patricia Idusogie Practice Manager
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Review titled Amazing GP!
Rated 5 stars out of 5
by Demi Kalli - Posted on 03 May 2024
It was great to finally speak with a GP who had time for me, didn’t judge me and wants to help me. I came away feeling that someone in this profession actually cares and wants to help.
Visited May 2024
Review titled Staunton Group Practice
Replied on 03 May 2024
Dear Ms Kalli, I appreciate you taking the time to provide feedback regarding your telephone consultation with one of our GP's. Our aim is to ensure that every patient is listened to and cared for. Thank you for sharing your experience. Kind Regards Patricia Idusogie Pratice Manager
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Review titled Excellent service from Alba
Rated 3 stars out of 5
by Pauline - Posted on 22 May 2024
I am Deaf. Alba came ro meet me with my name displayed on a piece if paper. She showed interest and care in my condition without being patronising or intrusive. I fekt lustened to and respected. She explained everything clearly, writing things down to ensure I understood. She helped me to book a further appointment with the GP. All round star - thank you Alba.
Visited May 2024
Review titled Staunton Group Practice
Replied on 22 May 2024
Dear Pauline, I appreciate the feedback you have provided regarding your experience at the surgery today. Thank you for appreciating the customer service Alba provided. Your experience will be shared with the staff, to let them know that the good work they are doing is not going unnoticed. Kind Regards Patricia Idusogie Practice Manager.