Staunton Group Practice
Morum House Medical Ctr, 3-5 Bounds Green Road, Wood Green, London, N22 8HEContact details and opening times
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Reviews
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Review titled Booking Nightmare
Rated 1 star out of 5
by Lance Chinnian - Posted on 05 September 2023
Great if you know you are going to be sick in 2-3 weeks so you can pre-book an appointment. Otherwise, try getting through at 8am on the day and try your chances with hundreds of others. There's got to be a better way of booking appointments in the 21st century. Surely? Oh, and they only seem to reply to positive feedback (there's a whole bunch of negative reviews they simply don't respond to but just seem to ignore)?..
Visited September 2023
Review titled Staunton Group Practice
Replied on 17 October 2023
Dear Patient, thank you for taking the time to leave the above feedback, we are sorry that you were not happy with the service you received yesterday. You spoke with one of our senior receptionists who provided you with all the options available to obtain an appointment, but you declined the options she provided. I have reviewed your call with the receptionist to ensure that she did provide you the right options. Apart from telephone appointments and face to face appointments in the surgery, we also offer a variety of appointments through our extended hours services, if we have nothing to offer in house. There is also the Finchley Memorial Hospital Walk in centre which is also available to our patients. We also offer e Consult which is another avenue to get your health concerns addressed. By completing the e Consult form you will be contacted by one of our clinicians within 2 business days. To visit the e Consult platform please visit our website: https://www.morumhouse.nhs.uk/what-is-econsult. This platform is one of the quickest ways to have your medical concern addressed and it been used by most of our patients. I will recommend that you give this option a try. We are doing are very best to meet the demands of our patients with different available options. You have stated in your feedback that we only respond to good feedback. This information is no accurate. We respond to all feedback, good or bad. Last year there was a problem with the NHS CHOICE web site, and this is why the negative responses are not visible. Should have any other questions please contact the surgery on 0203 805 7300 or send an email to staunton.group@nhs.net. I hope you have found this response to be helpful. I would like to reassure you that your feedback will be shared with the team. Practice Manager Patricia Idusogie
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Review titled Great practice
Rated 5 stars out of 5
by Adam Wicks - Posted on 23 October 2023
During a prolonged period of distress this year I have received valuable support from both GP & social prescriber which was unavailable from either friends or family. I was unemployed for most of 2023 and therefore finding bills and general life difficult to cope with. After receiving both talking and walking therapies to get both body and mind active again it’s still an uphill struggle but feels more positive. Sometimes when you feel alone and completely abandoned it’s important to realise there are professional people who are there to help. And they will. But, while the road to any sort of recovery is long You have to take the first step and Ask for help And just keep going. Step by step by step and really try hard to remain calm. Also a big thank you to the practice for putting me in touch with “the listening place” which I still attend twice a month. I have never been in any sort of therapy before in my life and to begin with it felt strange but I have found it invaluable and not embarrassing at all. I needed help. I asked for help and got it. Thank you.
Visited July 2023
Review titled Staunton Group Practice
Replied on 26 October 2023
Dear Mr Wicks, I appreciate you taking the time to share and express how grateful you were for the support you have received from our GP and social prescriber. You made the biggest step of seeking help and support, and your willingness to follow through with their advice and guidance is what has made all the difference. I wish full recovery, and please note that we are always here to support you. Kind Regards Patricia Idusogie.
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Review titled Social Prescriber
Rated 4 stars out of 5
by Demi Kalli - Posted on 08 August 2023
It’s great to have this support from the surgery. Good advice, support, care & understanding. Someone is listening!!!
Visited June 2023
Review titled Staunton Group Practice
Replied on 10 August 2023
Good Afternoon Demi, Thank you for taking the time to leave us a feedback about our Social Prescriber who plays a key role in helping us provide a good service to our patients who need assistance with non medical issues. The work she does is so valuable to our elderly, vulnerable and others who just need some support. We are happy to learn that the work she is doing is making a difference and you have had a positive experience. Your comment will be shared with the Social Prescriber and the team.
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Review titled Amazing clinical pharmacist
Rated 4 stars out of 5
by Annaclaire Ignatiou - Posted on 03 April 2023
This practice has an amazing hidden gem in the shape of this great person who has totally transformed my life. I’m not sure of her actual role, perhaps it’s to review repeat prescriptions to check the drs are still prescribing correctly and that the patients are still benefitting from them, I don’t know but somehow on picking me up she has gone the extra mile to help me. I’m a stubborn old fool who won’t come in and due to pandemic etc haven’t seen a dr for sone time so this lovely lady has taken it upon herself to actually help me , done my asthma reviews with me, and tried new medications for me regularly and actually kept in contact and specific intervals and not let ne down. Prior to my good fortune of picking up the phone that day, a year or I guess 2 years ago maybe, I had had no medicine changes and I felt like there was an elephant on my chest every day when I woke up. New medication was a great help. It was still challenging getting up and down stairs for first few hours of day but sooo much better. Even more recently I have been given another addition to my prescription and well it’s like I’m ten years younger. This lady is diligent, professional, caring and is the only person ever to actually hear my needs and offer solutions to them. I would probably have left this practice if it wasn’t for her so well done for hiring her and please make sure she stays! She is an excellent addition abd a real credit to you.
Visited April 2023
Review titled Staunton Group Practice
Replied on 06 April 2023
Dear Annaclaire, Thank you for taking the time to leave such a good feedback. More than anything, I am pleased that you were able to discuss all your questions and concerns with the clinical pharmacist. We have an excellent team of Clinicians, and their main objective is to ensure that their patients health improves. I have shared your response with the staff to encourage everyone and to inform them that the work they do is appreciated. The staff work hard to provide good service. Thank you once again for sharing your experience about one of our clinicians. Patricia Practice Manager
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Review titled Reaching out for support
Rated 3 stars out of 5
by Anonymous - Posted on 10 May 2023
Support was given with mental health after a few issues with my health But it can be very frustrating when asking for help and just not enough time to explain how your feeling
Visited April 2023
Staunton Group Practice has not yet replied.
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Review titled Very efficient
Rated 4 stars out of 5
by Anonymous - Posted on 22 February 2023
Had a routine blood test, results given in phone consultation very clearly explained. And lifestyle changes suggested
Visited January 2023
Staunton Group Practice has not yet replied.
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Review titled Very Good visit
Rated 4 stars out of 5
by Anonymous - Posted on 09 January 2023
The GP I saw today was the first time I met him. He was friendly and attentive throughout the appointment. He gave very good advice about my condition and spent time with me without rushing the appointment. Listened and answered all questions. Very happy with the excellent service today.
Visited January 2023
Review titled Staunton Group Practice
Replied on 12 January 2023
Thank you for taking the time to leave us feedback. We are so pleased you have had a positive experience with one of our GP's, your comment has been passed on to our team.
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Review titled Excellent Customer Service
Rated 4 stars out of 5
by Chris Joannou - Posted on 26 September 2022
I arrived at the surgery for what I thought was a 1.30pm appointment when it was in fact for 11.30am. The member of staff was very helpful and polite and non-judgemental. They did their best and booked me an appointment later that day.
Visited September 2022
Staunton Group Practice has not yet replied.
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Review titled Unacceptable
Rated 1 star out of 5
by Naima - Posted on 05 September 2022
I called the surgery this after after being told by pharmacist that my mums medication on her repeat prescription is out of stock. I was in the queue for an hour before a young lady answered basically saying there is nothing that can be done as all clinical staff leave at 4:30pm. She said if I needed it I should of gone to surgery. I explained that I work and only just found out. She said I had to call in the morning to see what can be done as nothing could be done. I even asked if she could leave a message for clinician as I work in the morning explained that my mum only had a days blood pressure table left. She hung up on me! I waited thinking if was a mistake she would call back. No chance!!!! What a disgrace and disgusting service. So I will have to spend another good knows how long tommorow on the phone but more likely will have to reply on 111 to get an urgent repeat. Disgrace and I don’t expect anyone to even bother acknowledging this review either.
Visited September 2022
Review titled Staunton Group Practice
Replied on 17 October 2023
Dear Patient, Thank you for taking the time to leave the above feedback, we are sorry that you had a negative experience with the Practice. I would also like to apologise that you had to wait a while in the queue to be attended to. From your feedback it seems you had visited your local pharmacy and you were informed that they were closing at 16:30pm and therefore had no one to assist you, so they asked you to visit your GP surgery. Please note that the surgery is open from am till 18:30pm Monday to Friday. We have clinicians available till 18:30pm. We have the ability to have a clinician issue a medication if a patient has run of their medication and it is needed urgently. So, I apologise if one of reception staff said nothing could be done and asked you to call the surgery the next day. As a team we work hard to provide good quality care for our patients, and we welcome all feedback as it gives us the opportunity to improve our services. I would investigate the experience you had with one of our reception staff, and this is mainly for the purpose of learning and training. Please note that there are other options to have urgent medication issues, such as using the eConsult platform. It is easy to use and once your form is completed and submitted you will receive a call from one of our clinicians within 24 hours. Please visit our web site and the eConsult platform is on there. To access the eConsult platform please visit our website: https://www.morumhouse.nhs.uk/what-is-econsult. I hope you have found this response to be helpful. I would like to reassure you that your feedback will be shared with the team. Regards Patricia Idusogie.