Staunton Group Practice
Morum House Medical Ctr, 3-5 Bounds Green Road, Wood Green, London, N22 8HEContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Staunton Group Practice.
Reviews
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Review titled Good supportive healthcare
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2024
My appointment with the clinical pharmacist was really good. He listened and worked with me to make the right decisions for my health and lifestyle. He explained everything very well, was easy to understand and was polite. I look forward to my next appointment with him
Visited December 2023
Review titled Staunton Group Practice
Replied on 09 January 2024
Dear Patient, Thank you for taking the time to share the experience you had with one of our Clinical Pharmacist. I am happy that you were listened to, cared for and treated with respect. Our goal is to ensure that every contact with our patients is meaningful, supportive, and beneficial in improving their health. Thank you for giving us a 5 star rating. Kind Regard Patricia Idusogie Practice Manager
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Review titled Good overall practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2023
Seen promptly. Very polite and considerate medical assistant who made me feel very comfortable. A happy experience.
Visited December 2023
Review titled Staunton Group Practice
Replied on 09 January 2024
Dear Patient, Thank you for taking the time to provide feedback about your experience with one of our clinicians. We are very pleased to learn that you had a good experience and the fact that you treated well. Your feedback will be shared with the team. Kind Regards Patricia
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Review titled Very accommodating and professional
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2023
The clinical staff are very helpful and accommodating. They sympathise with me as their patient. I would recommend this General practice to my friends and other relatives.
Visited December 2023
Staunton Group Practice has not yet replied.
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Review titled Phone review
Rated 4 stars out of 5
by Anonymous - Posted on 18 December 2023
Phone call came at about 11am so no having to be waiting around all day for call, medication question was sorted out in minutes. Thanks
Visited December 2023
Review titled Staunton Group Practice
Replied on 19 December 2023
Dear Patient, Thank you for the pleasant review. We do our best to contact our patients in a timely manner and address any medication queries speedily. Your feedback will be shared with the staff, as this will encourage our staff to continue to offer the best service on every patient encounter. Patricia Idusogie Practice Manager.
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Review titled Feeling encouraged by my recent experience
Rated 3 stars out of 5
by Anonymous - Posted on 16 November 2023
I’m very grateful to the surgery for being proactive in encouraging me to access the services I would benefit from, made it easy to fix an appointment with a clinical pharmacist for a review, and that person was personable, thorough, and and treated me like a whole person. That means a lot to me. My answer to the previous question about referring a friend/family was only ‘likely’ because currently the GP survey shows higher ratings for other local surgeries so I would recommend others to consult that too. But my experience today has been excellent and I would tell others about this fact.
Visited November 2023
Review titled Staunton Group Practice
Replied on 20 November 2023
Dear Patient, Thank you for taking time to share the experience you had with one of our Clinical Pharmacist. I am happy that you were listened to, cared for and treated with respect. Our goal is to ensure that every contact with our patients is meaningful, supportive and beneficial in improving their health. Thank you for your feedback . Kind Regard Patricia Idusogie Practice Manager
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Review titled Morum House
Rated 4 stars out of 5
by Anonymous - Posted on 21 November 2023
My experience with the Clinical Pharmacist was very thorough. He asked a lot of questions regarding my medications and my lifestyle before making any decisions on how to move forward. My consultation didn’t feel rushed or generic as they sometimes can with other medical practitioners.
Visited November 2023
Review titled Staunton Group Practice
Replied on 22 November 2023
Dear Patient, Thank you for sharing the experience you had with one of our Clinical Pharmacist. We are working hard as a team, to ensure that our patients experience is personable and of value. I would share your experience with our clinical staff team as I believe this will encourage the other staff to continue to provide the same level of care and service. Thank you once again,for taking the time to share your experience. Kind Regards Patricia Idusogie Practice Manager
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Review titled A positive experience
Rated 4 stars out of 5
by Anonymous - Posted on 21 November 2023
Having been a patient at Staunton Group for 20 years I have seen how patient focussed communication and appointment systems have deteriorated markedly. The continued inability to provide precisely timed phone consultations shows great disrespect for patient's own time and commitments. However, the care offered by practitioners has remained a high standard and today's appointment was no exception. The pharmacist undertaking my face-to-face medication review (for which a precise appointment time was possible), was professional and took great care to provide clear explanations throughout. He was good natured and approachable, a pleasure to deal with. He showed empathy and a holistic approach to my health.
Visited November 2023
Staunton Group Practice has not yet replied.
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Review titled Excellent phone consultation
Rated 4 stars out of 5
by Alison Bollers - Posted on 16 October 2023
Spoke with the clinical pharmist. Very professional, put you at your ease.Explained clearly,re blood test results. And advised though Erle.
Visited October 2023
Review titled Staunton Group Practice
Replied on 17 October 2023
Good Afternoon Alison, Thank you for taking the time to leave us a feedback about our Clinical Pharmacist who plays a key role in helping us provide a good service to our patients who have questions and want guidance or advise. The work she does is so valuable to our patients. We are happy to learn that the work she is doing is making a difference and you have had a positive experience. Your comment will be shared with the team. Patricia Idusogie Practice Manager
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Review titled Bad appointments
Rated 2 stars out of 5
by Anonymous - Posted on 18 November 2023
Getting appointments are really bad and lengths are very long to book apppintments. Cant always see the same doctor
Visited October 2023
Review titled Staunton Group Practice
Replied on 21 November 2023
Dear Patient, Thank you for providing us feedback regarding our appointment availability. Please note that we have other options for our clinicians to contact you or deal with your medical need. Apart from telephone appointments and face to face appointments in the surgery, we also offer a variety of appointments through our extended hours services, if we have nothing to offer in house. There is also the Finchley Memorial Hospital Walk in center which is also available to our patients. We also offer eConsult which is another avenue to get your health concerns addressed. By completing the eConsult form you will be contacted by one of our clinicians within 2 business days. To visit the e Consult platform please visit our website: https://www.morumhouse.nhs.uk/what-is-econsult. This platform is one of the quickest ways to have your medical concern addressed and it been used by most of our patients. I will recommend that you give this option a try. We are doing are very best to meet the demands of our patients with different available options. I hope the options provided will help you to get your medical concern addressed. Once again, thank you for the feedback you have provided. It will be shared with our staff for the purpose of learning and training of our front line staff. kind Regards Patricia Idusogie Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by David Ross - Posted on 22 October 2023
Excellent service. I was listened to with great care and understanding and responded to in a very professional manner
Visited October 2023
Review titled Staunton Group Practice
Replied on 23 October 2023
Thank you, Mr Ross for taking the time to share the good experience you had with one of our staff. Your feedback will be shared with the other staff for the purpose of encouraging other to improve the service we provide to our patients. Practice Manager Patricia Idusogie.