Stephenson Park Health Group
Station Road, Forest Hall, Newcastle Upon Tyne, NE12 9BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great experience
Rated 4 stars out of 5
by Suzanne Moutter - Posted on 04 February 2023
Very friendly nurse I had for my appointment today perfect on a Saturday morning for a busy working mum. Thank you
Visited February 2023
Stephenson Park Health Group has not yet replied.
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Review titled Fantastic nurse
Rated 3 stars out of 5
by Anonymous - Posted on 14 January 2023
Great service from Stephenson Park Surgery (when I could finally speak to someone at the third time of trying!) who offered me a weekend appointment - brilliant for full time workers. The nurse on duty today 14 January at the Oxford Centre was wonderful, professional but caring and checked I was happy with the process every step of the way. Absolutely excellent and her service today summed up everything that is amazing about the NHS.
Visited January 2023
Stephenson Park Health Group has not yet replied.
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Review titled Alright
Rated 4 stars out of 5
by Anonymous - Posted on 16 November 2022
Flu jab clinic. Impressive that it was on a Saturday. Very efficient. Staff friendly and approachable. I was in and out in about 3 minutes including queueing and putting jacket back on.
Visited November 2022
Stephenson Park Health Group has not yet replied.
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Review titled Friendly staff
Rated 4 stars out of 5
by Anonymous - Posted on 16 November 2022
I attended Forest Hall Clinic for my flu vaccine, I was impressed as it did not take long for the whole process and I was looked after by friendly and professional staff.
Visited November 2022
Stephenson Park Health Group has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by John lowey - Posted on 22 November 2022
Recent visit I was late for appointment, wrong time in my diary. My fault. Receptionist dealt with situation with politeness and understanding and offered me a new appointment. Much appreciated. Thanks.
Visited November 2022
Stephenson Park Health Group has not yet replied.
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Review titled Don't request an appointment
Rated 3 stars out of 5
by Graeme Mitchell - Posted on 16 November 2022
Easy to book flu jab as that came from a text prompt and link to book a mass vaccination. This was handled really well on the day Almost impossible for anything else to be booked. You can never get through on the phone and arranging an appointment is like pulling hen's teeth. When the doctors is contacted it is because there is a concern and the experience should be reassuring and geared towards putting the patient at ease. Come on Forest Hall. Get your act together
Visited November 2022
Stephenson Park Health Group has not yet replied.
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Review titled Review
Rated 3 stars out of 5
by Anonymous - Posted on 16 November 2022
My experience was good .very quick .nurse was very friendly .could have done with some chairs for the elderly
Visited November 2022
Stephenson Park Health Group has not yet replied.
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Review titled Can’t rate highly enough!
Rated 5 stars out of 5
by Laura W - Posted on 17 November 2022
At my recent visit, as always, the care received was thorough, timely, appropriate and supportive. I am so very grateful for how well the GP practice is run and how helpful, professional and friendly everyone is. Thank you to all staff!
Visited November 2022
Stephenson Park Health Group has not yet replied.
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Review titled Can't get through to speak to anyone
Rated 1 star out of 5
by Chris Jarvis - Posted on 16 November 2022
I wanted test results it took 30 min to get through, I had an appointment then it was moved I tried to get through but no chance, still waiting for a telephone call back delayed due to staff sickness ,this surgery has went downhill I don't know how bad it can get ,it used to be a great practice
Visited November 2022
Review titled Stephenson Park Health Group
Replied on 20 November 2022
Thanks for your feedback. Unfortunately I feel the NHS is under so much pressure now I can't offer huge reassurance sudden changes will make big differences. Unfortunately in the last 18 months the number of telephone calls to the surgery has DOUBLED (with patient numbers being static). On some days there is a call into the surgery every 20 seconds. Funding hasn't increased significantly and with other costs such as rent and heating and electric costs being taken into account funding for this year is lower than before. Despite this we have offered more appointments than every before and more phone lines than ever before. Unfortunately non of this is enough to cope with the statistic that in the last 12 months our populations consulted on average 1.8 more times than they did pre covid. That may not seem a lot on an individual level but for our practice that patients wanting over 36,000 more contacts in the year. Unfortunately nationally available appointment data isn't largely accurate as many appointments are missed off but we have more appointments now than ever before but it just cannot keep up with spiralling demand. In September 2022 General Practice in England provided almost 30 million appointments - thats half the population of the country seeing with the vast majority of these being face to face. In our practice over 75% of the registered patients had an interaction with the practice! We are looking to move to a much more significant digital offer by 2023 to enable more patients to get what's needed more efficiently for both the NHS and the patients. Currently though all patients can access their medical records by signing up online and this would include test results. Should you still not have your results please complete an electronic request via our website https://www.stephensonparkhealth.co.uk as this will be the quickest way to get them Many thanks Dr Lunn
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2022
The GP was highly proactive in what was required and had gone above and beyond recommended other options, so we had a choice. She guided us as to what the next steps are for the issue and the necessary action needed.
Visited November 2022
Stephenson Park Health Group has not yet replied.