Sterndale Surgery
Milson Road Health Centre, 1-13 Milson Road, London, W14 0LJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very mixed reception staff
Rated 4 stars out of 5
by Sandra Clark - Posted on 07 May 2024
I had such an unpleasant experience with the receptionist, I think she’s new to the clinic, abrupt, bordering on rude, giving out false information, sadly conforming the unpleasant unhelpful GP surgery receptionist stereo typ.
Visited May 2024
Sterndale Surgery has not yet replied.
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Review titled Unhelpful support
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2024
It is a continuing battle with one of the practice nurses regarding ongoing treatment. The inflexibility demonstrates a lack of general understanding of what they are there for and causes undue stress. This example concerns the administering a 12 weekly injection, which is generally referred to as ‘3 monthly’, which was due on the 22 December. Despite me pointing out (as it stated on the box) that it is in fact 12 weekly, she insisted on offering it a week later. This has continued however. In mid May, I was called up by the surgery to make an subsequent appointment and was given Friday 31 May, as my injection was due on Sunday the 2 June, when the surgery would be closed. She offered me the Friday before as there were no appointments until the 6th June. Upon attending the appointment the nurse subsequently refused to administer the injection as the letter from the consultant stated week commencing the 3 June, which was due to that simply following the Sunday when it was due. Beyond frustrating! I feel this was done out vindictiveness, due to our previous interactions. I have also experienced extreme difficulty in obtaining the necessary prescriptions for these injections, and always have to attend five or six times before they will issue it. I find the doctors to be extremely professional and knowledgeable in each interaction, but it seems impossible to actually see or speak to one.
Visited May 2024
Sterndale Surgery has not yet replied.
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Review titled lack of professionalism
Rated 2 stars out of 5
by Anonymous - Posted on 27 March 2024
The practice booked me on an emergency appoitment for a specific issue. During my appoitment I asked if it was possible to have a referal/document for a test related to a previous condition. The doctor asked me to book a new appoitment so I can explain and request my blood test. This is such a waste of time and money, and someone else could have this routine appoitment. It just make you feels that you are not listened, treated properly and they couldn't care less.
Visited March 2024
Sterndale Surgery has not yet replied.
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Review titled Worst Receptionist encountered from time to time
Rated 2 stars out of 5
by Anonymous - Posted on 29 November 2023
I felt harassed and humiliated by the receptionist, every time I attended it was unpleasant to deal with the receptionist to the point where I have be quite not to look the aggressor and accommodate their rude behaviour while the other receptionist looks amused but always supportive of their co workers although they are in the wrong. I will come with the voice recorder and will display that on YouTube next time for people to know what patients are going through for lack of management presence with in the premises. No wonder NHS is broke
Visited November 2023
Sterndale Surgery has not yet replied.
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Review titled Good practice.
Rated 5 stars out of 5
by Alexandra Cameron - Posted on 18 April 2023
I was very Impressed by the student Dr ‘s and the Dr in the way my appointment was conducted. Very thorough questioning and most professional. Also was glad to be able to get to see a Dr so quickly. Thanks
Visited April 2023
Review titled Sterndale Surgery
Replied on 11 August 2023
Thank you for taking the time to leave such positive feedback about your experience at the surgery. We are working hard to improve patients experience at the practice and will ensure your comments are fed back to the entire team. Thanks again Laura McKersie - Practice Manager
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Review titled Fabulous and fast
Rated 5 stars out of 5
by Elynor - Posted on 03 April 2023
I got exactly the information I needed in a clear and direct way, along with easy to follow and simple next steps. As ever, Sterndale has done an excellent job being quick to resolve my issue, and not making it more painful than it needs to be.
Visited April 2023
Review titled Sterndale Surgery
Replied on 11 August 2023
Thank you for taking the time to leave such positive feedback about your experience at the surgery. We are working hard to improve patients experience at the practice and will ensure your comments are fed back to the entire team. Thanks again Laura McKersie - Practice Manager
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Review titled Brilliant Staff
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
I've been with Sterndale for a couple of years now and every single member of staff I've dealt with, from reception to nurses to doctors, has been kind, cheerful, attentive, respectful, and helpful. I really can't thank them all enough for the great work they do. I've found getting appointments and referrals to be simple, and when I've had to have blood drawn the nurses are all very gentle. I'm writing a review specifically because I wanted to find a way to thank the receptionist that helped me out on Monday, but honestly the more I think about it the more I realise I've only ever had good experiences with Sterndale. Thanks, everyone!
Visited March 2023
Review titled Sterndale Surgery
Replied on 11 August 2023
Thank you for taking the time to leave such positive feedback about your experience at the surgery. We are working hard to improve patients experience at the practice and will ensure your comments are fed back to the entire team. Thanks again Laura McKersie - Practice Manager
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Review titled Great Practice, nice people
Rated 5 stars out of 5
by Nick Catliff - Posted on 31 March 2023
Polite and helpful phone service. Quick response, appointment arranged smoothly. GP totally focused and gave clear advice. All good.
Visited March 2023
Review titled Sterndale Surgery
Replied on 11 August 2023
Thank you for taking the time to leave such positive feedback about your experience at the surgery. We are working hard to improve patients experience at the practice and will ensure your comments are fed back to the entire team. Thanks again Laura McKersie - Practice Manager
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Review titled Wonderful Care
Rated 5 stars out of 5
by Timothy Davies - Posted on 16 January 2023
Having been diagnosed with Multiple Myeloma and having had a recent stem cell transplant the surgery has been so helpful in so many ways and have really helped me in what is a very difficult time and that is right through from reception to the doctors - I have always found everyone so helpful and caring and have always been able to see a Dr when needed. It has helped relieve some of the stress that I have gone through. I also think that Patches is great tool in liaising with the surgery. I am extremely grateful for the excellent care I am getting.
Visited January 2023
Review titled Sterndale Surgery
Replied on 13 March 2023
Thank you for taking the time to leave such positive feedback about your experience at the surgery. We are working hard to improve patients experience at the practice and will ensure your comments are fed back to the entire team. Thanks again Laura McKersie - Practice Manager
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Review titled Understanding practice
Rated 4 stars out of 5
by Catherine - Posted on 19 January 2023
The Doctors at the surgery, have shown understanding of my medical issue and accommodated me as best as they could. Thank you to them
Visited January 2023
Review titled Sterndale Surgery
Replied on 13 March 2023
Thank you for taking the time to leave such positive feedback about your experience at the surgery. We are working hard to improve patients experience at the practice and will ensure your comments are fed back to the entire team. Thanks again Laura McKersie - Practice Manager