Steyning Health Centre
Tanyard Lane, Steyning, West Sussex, BN44 3RJContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Steyning Health Centre.
Reviews
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Review titled First class service
Rated 5 stars out of 5
by Gina Citroni - Posted on 01 March 2025
Over the past 10 years I have received the most amazing service from the practice - in particular I would like to thank the reception staff, who in my darkest hours were sympathetic, helpful and above all professional. The nursing team are always helpful and often go the extra mile - especially the lovely nurse I see on my early blood test appointments - apparently I can’t mention her by name, but I am sure she knows who she is - and bless you! I wont comment on the services of the GP’s
Visited February 2025
Steyning Health Centre has not yet replied.
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Review titled Online booking system doesn't work
Rated 2 stars out of 5
by Barry Robinson - Posted on 22 February 2025
I've used your online booking system twice during the week of 17 February and haven't had the courtesy of a call to get an appointment. Is your online booking system working?
Visited February 2025
Steyning Health Centre has not yet replied.
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Review titled Blood test for my Diabetes type 2
Rated 5 stars out of 5
by Peter Wheatly-Crowe - Posted on 14 January 2025
Annual check up for my diabetes - the usual weight, blood pressure measurements and bloods taken. Appointment on time - excellent, polite & pleasant professional care.
Visited January 2025
Steyning Health Centre has not yet replied.
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Review titled Falls somewhat short, unfortunately
Rated 3 stars out of 5
by Dr Guy Standen - Posted on 01 January 2025
I attended my routine blood test at the end of December, as I have done every three months for the last 23 years. The phlebotomy nurse was very friendly and was one of many nurses I’d seen over the years. She was unfamiliar with my history and test requirements and, because no information (ie approval form) had been passed to her she had to enter the determinands, individual and grouped, as per my recall of them. Not a satisfactory situation, with her allocated patient time of five minutes being more than doubled. Come-on Steyning HC, life is complicated enough and the NHS is at critical load, so any time-saving, whether it be via practices or technology, could be a life-saver. To top it all, the link that was supposed to take me to a feedback process went to the services page. This review that I’m leaving was buried deep in the menu. Twenty-odd years ago I could turn-up and see the same nurse, a prepared form was generated, I had my blood test and left. Now it’s about how many hoops one has to jump through just to get an appointment, let alone an outcome. I know that staffing has been limited and services are stretched, but please could you improve the overall experience for patients? Thank you and a Happy New Year.
Visited December 2024
Review titled Steyning Health Centre
Replied on 03 January 2025
Dear Dr Standen Happy New Year to you too. Thank you for taking the time to feed back to us. I am sorry that your experience was not as positive this time and that you have had similar problems in the past. We will look at our processes internally again to see if we can minimise this happening again. Please do not hesitate to email the management team on sxicb-wsx.steyningmanager@nhs.net if we can assist you. Jo Wadey, Practice Manager
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Review titled Excellent system today!
Rated 5 stars out of 5
by Vanessa Timms - Posted on 01 November 2024
Having sent an email requesting an appointment I was contacted 20 minutes later offering an appointment with either a doctor, nurse or nurse practitioner. I decided a nurse would be fine and took an appointment at 9.45. I was seen within 5 minutes of the appointment time, with an apology for keeping me waiting! I was reassured by her examination. I was so impressed with the new system, and most grateful to be a patient at Steyning Medical Practice - thank you!
Visited November 2024
Review titled Steyning Health Centre
Replied on 04 November 2024
Dear Vanessa. Thank you so much for sharing your positive experience. It is good to hear how the new booking system at Steyning Medical Practice is working. We are pleased to know you felt reassured by the examination and pleased with the overall process. We will pass on your feedback to the teams. Regards Michelle – Patient Care Coordinator
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Review titled Very accessible practice
Rated 5 stars out of 5
by Wendy Peters - Posted on 15 October 2024
I phoned on a very busy Monday morning but because of my condition was seen by a Doctor that same morning.
Visited October 2024
Review titled Steyning Health Centre
Replied on 15 October 2024
Dear Wendy Peters, Thank you for your review. We are pleased to hear that you have had a positive experience visiting our practice and found the appointment booking an easy process with quick access to see a clinician. Best wishes, Judit- Operations Manager
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Review titled needs improvement
Rated 1 star out of 5
by Mariella Alexander - Posted on 17 October 2024
They sent a message to my phone asking me to send blood pressure results as a reply to the message. They sent it from a short code that doesn't accept replies. Just getting to this review page on NHS app is torturous.
Visited October 2024
Review titled Steyning Health Centre
Replied on 03 January 2025
Dear Mariella, thank you for your feedback. I am sorry to read this. I understand there was a technical issue which has been resolved. Please let us know if you have any further issues on sxicb-wsx.steyningmanager@nhs.net and we will endeavour to resolve this for you. Jo Wadey, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Colleen - Posted on 08 September 2024
The nurse practitioner I saw about my swollen knee was very thorough. Knowledgeable and sympathetic. I was very impressed with the service I received.
Visited September 2024
Review titled Steyning Health Centre
Replied on 15 October 2024
Dear Colleen, Thank you for your review. We are very pleased to hear that you have found our nurse practitioner knowledgeable and happy with the service you have received. We'll make sure the positive feedback will be passed onto our clinical team. Best wishes, Judit - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Richard Vick - Posted on 04 September 2024
Seen relatively quickly ,didn’t have to wait too long , staff helpful and friendly , plenty of seating , clean atmosphere
Visited September 2024
Review titled Steyning Health Centre
Replied on 15 October 2024
Dear Mr Vick, thank you for your feedback. We are pleased to hear that you have had a positive experience visiting our practice and found our staff helpful and friendly. We will make sure this feedback is passed on to our team. Best wishes, Judit - Operations Manager
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Review titled Great service, helpful staff and positive result.
Rated 5 stars out of 5
by Mrs Tracy Gina Wilson - Posted on 14 August 2024
Called in the morning re a lump, offered appointment that morning, examined by doctor and a referral has been made, lovely doctor.
Visited August 2024
Steyning Health Centre has not yet replied.