Stockwell Lodge Med.Ctr.
Rosedale Way, Cheshunt, Waltham Cross, Hertfordshire, EN7 6HLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very happy
Rated 5 stars out of 5
by Scott - Posted on 27 February 2023
Lately I've been having some health issues. Whenever I contact the surgery by telephone or in person, I feel that I am listened to as well as being seen by a doctor that day, offered a telephone consultation or a face to face appointment that day or the next. Staff are very welcoming, show empathy and I feel are very helpful. Thank you for being so kind.
Visited January 2023
Review titled Stockwell Lodge Med.Ctr.
Replied on 18 April 2024
Dear Scott, Thank you for your feedback. I am pleased to hear you feel you are listened to and have received a good service from the team. I will be passing your feedback on to the team. Best Regards Emma Parker Practice Manager
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Review titled Poor rude staff
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
I went into the surgery to request a sick note which I had initially requested online. The online service says 48 hours turnaround and the staff are saying 5 working days. I point their attention to the website and the next thing I am told by the staff is I am taking over them. They have no understanding of customer service or where hey going wrong which is understand your patient’s needs. I am now applying to move to another surgery and will be asking my fiends and family in the area to do likewise. If your system says one thing and you say another, change the system so you don’t look incompetent.
Visited January 2023
Review titled Stockwell Lodge Med.Ctr.
Replied on 07 March 2023
Dear Patient, Thank you for your feedback. My name is Emma Parker and I am the Practice Manager, I am sorry to hear you have had a bad experience with us. So I am able to look into this incident further please can you email slmc.rec@nhs.net with more details. Best Regards Emma Parker Practice Manager
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Review titled great receptionists
Rated 4 stars out of 5
by Anonymous - Posted on 13 December 2022
I want to say a massive thank you to the amazing staff at Stockwell Lodge, the reception staff, they really went over and beyond to help me get the painkillers for my husband who had been in hospital. Also sorting out a doctors note. I really cant thank you enough!
Visited December 2022
Review titled Stockwell Lodge Med.Ctr.
Replied on 07 March 2023
Dear Patient, Thank you for your feedback and for sharing your positive experience with us. Best Regards Emma Parker Practice Manager
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Review titled Excellent treatment-fast response
Rated 5 stars out of 5
by Helen Liddle - Posted on 22 December 2022
I visited the surgery to request an appointment for my husband rather than trying to get through on the telephone. Within the hour he was contacted and had a telephone consultation with a GP. He was asked to visit the surgery to have some observations carried out. Debbie at the surgery was excellent and carried out an ECG and arranged further follow up and blood tests. I cannot fault the service we had during an extremely busy period.
Visited December 2022
Review titled Stockwell Lodge Med.Ctr.
Replied on 07 March 2023
Dear Helen Liddle, Thank your for your feedback. I am pleased to hear you were able to get seen very quickly during the busiest time of the year. Thank you for sharing for your positive experience. Best Regards Emma Parker Practice Manager
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Review titled Helpful
Rated 3 stars out of 5
by Janet - Posted on 08 November 2022
Had alot of difficulties with my elderly father, who is not registered at the practice. The staff there went above and beyond to help me. I was at my wits end as what to do, reception staff & practice manager sorted out my problems quickly. A big thank you
Visited November 2022
Review titled Stockwell Lodge Med.Ctr.
Replied on 07 March 2023
Dear Janet, Thank you for your feedback. Our staff are always willing to go above and beyond for our patients and their families, I am glad we could help. Best Regards Emma Parker Practice Manager
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Review titled Unsuitable and difficult to access by patients
Rated 1 star out of 5
by Geeta Panwar Appadoo - Posted on 15 November 2022
I got high blood pressure and take regular medicine for it. I mostly pick up my prescription from Pharmacist, however after every six-month Doctors ask me to either call them or send them my blood pressure reading by text. This time Pharmacist suggested to see the doctor before I can get any more medication. I Spend 40 minute on phone waiting and when reached to front of the queues for 30 min no one picked the phone and then it got disconnected. This happened few times. Their website is not accessible as to reset password you need to go to surgery, it’s not connect with nhs App. They suggest that surgery is open on 8am-8pm on Mondays but when you call them after 5pm, answering machine suggest that surgery is closed. So, you need to go there in person to see someone to make an appointment and most of time they don’t offer you appointment, they only offer phone call after surgery visit. Very frustrating and un-accessible services. Surgery was upgraded to make things better but things only gone worst.
Visited November 2022
Review titled Stockwell Lodge Med.Ctr.
Replied on 07 March 2023
Dear Geeta Panwar Appadoo, Thank you for your feedback. My name is Emma Parker and I am the Practice Manager, I am sorry to hear you have had a bad experience with us. We are aware of the issues with the telephones and are proactively working on a solution. Please contact us on slmc.rec@nhs.net to arrange a meeting to discuss your concerns further. Best Regards Emma Parker Practice Manager
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Review titled terrible service
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
been ringing to speak to someone since 7.59 open at 8.00 40 minutes later still can't get past engaged signal on appointment lines I don't use GP much as I like to self-heal but need some help but hey as usual cant get through surgery is a joke if you are ill ring 3 weeks in advance for help
Visited October 2022
Review titled Stockwell Lodge Med.Ctr.
Replied on 07 March 2023
Dear patient, Thank you for your feedback. My name is Emma Parker and I am the Practice Manager. I am sorry you have had a bad experience with getting through on the phone. We are aware of the issue and we are working with the ICB to replace the existing system however there has been a delay. Patients will be kept updated of progress once I have more information. Best Regards Emma Parker Practice Manager
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Review titled Still waiting for response
Rated 2 stars out of 5
by Anonymous - Posted on 08 September 2022
I used the website to ask a question on 29 August, the auto response email stated it would take two working days - it is now 8 September and still no response!
Visited September 2022
Review titled Stockwell Lodge Med.Ctr.
Replied on 12 October 2022
Dear patient, Thank you for your feedback. My name is Emma Parker and I am the Practice Manager. I am sorry you have had a bad experience with us and thank you for bringing it to my attention. Please can you contact the surgery on slmc.rec@nhs.net with your initial query so we can respond accordingly. Best Regards Emma Parker Practice Manager
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Review titled Excellent experience today
Rated 5 stars out of 5
by Brian David Longley - Posted on 14 September 2022
I was worried about a personal issue. Rang at 08:00 was answered quite quickly. Receptionist was excellent in taking details and giving me information on the call back procedure. I received a call back within the hour and the Medical Practitioner decided I needed to visit. As I live close by she said to visit immediately. Arrived at the Practice booked in short wait and saw the Practitioner who again was excellent. Clearly had checked my details, examined me, gave me information on what the issue was which eased all my worries. Job Done. Complete experience was excellent could not have been better by all Practice staff concerned.
Visited September 2022
Review titled Stockwell Lodge Med.Ctr.
Replied on 07 March 2023
Dear Brian David Longley, Thank you for your positive feedback. Our receptionists take pride in giving patients the best experience possible when booking appointments. It is good to hear that your experience with the Medical Practitioner dissolved any worries you had. Best Regards Emma Parker Practice Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Helene - Posted on 24 August 2022
Rang for an appointment and the polite receptionist picked up within 3 rings. A telephone GP appointment was offered to me for the same morning. GP rang within 2 hours and following discussion I was given a referral to a medical proffessional. 30 minutes later an appointment was sent to me by text to see the proffessional at Stockwell Lodge. What a brilliant GP service, what more can I say but thank you for a stress free experience.
Visited August 2022
Review titled Stockwell Lodge Med.Ctr.
Replied on 07 March 2023
Dear Helene, Thank you for your positive feedback. There are times during the day when it is much easier to get through on the phone and getting an appointment. Where there are issues plans are in place for improvements however there has been un unexpected delay. Best Regards Emma Parker Practice Manager