STONEYCROFT MEDICAL CENTRE
Stoneville Road, Liverpool, L13 6QDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient doctors and lovely staff.
Rated 4 stars out of 5
by Anonymous - Posted on 31 July 2023
I’ve only been seeing one of the doctors in this surgery for a short time and can only say good things about him. He was able to resolve my concern by reassuring me and listening to my issues. Spoke to a lady on reception who was lovely also. Happy to be at this surgery.
Visited July 2023
STONEYCROFT MEDICAL CENTRE has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2023
Rang today for an appointment did wait around 7/8 min for the phone to be answered but I’ve waited longer on phone appointments. Spoke to the receptionist and she was really understanding and got me an appointment for the same day. Really professional and courteous hats off to her as you can get some horror stories of doctors receptionist. Really pleased with how I was dealt with would recommend this surgery.
Visited June 2023
STONEYCROFT MEDICAL CENTRE has not yet replied.
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
My son is on medication that he cannot just discontinue because of side effects. He’s severely disabled with lots of medical issues. His previous doctor upped one of his meds from 2 a day to 4 a day. Apparently not on record and this doctor now left. Very very unhelpful receptionist. Told me to ring back at 12.00. When I did, doctor gone home so nothing she could do, so why was I told to ring back at 12? I’m having to contact 111. Disgraceful surgery. Gone rapidly downhill. I expect response. This could be a terrible situation.
Visited April 2023
STONEYCROFT MEDICAL CENTRE has not yet replied.
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Review titled Unprofessional
Rated 2 stars out of 5
by Anonymous - Posted on 24 March 2023
I have been at this doctors since I was a child. Phoned up last week and spoke to a very rude woman on the phone wasn’t professional at all and didn’t receive good customer service. Phone again today to be on the phone for over 30 mins for a matter where for me i class as serious which I told the woman on the phone (who was the same rude woman from the week before) only to be told to phone back next week whereas I know I probably won’t get an app for next week now that’s why I phoned in advance. I think you need to do a review on the people you have answering the phones because they obviously do not care about the patients that phone up and don’t want to help in the slightest. Definitely time to look for a new practice, which is a shame.
Visited March 2023
STONEYCROFT MEDICAL CENTRE has not yet replied.
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Review titled Gone downhill
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2023
I have been a patient of this practice for several years but it is now extremely difficult to get help or advice when needed. I did manage to have a telephone consultation (eventually) but am unable to make the face to face follow up appointment that the doctor wanted me to make. The practice was meant to arrange this on my behalf but haven't contacted me over a week later. I have tried to make the arrangement myself only to be told that the dr no longer works there (since last week!) and that appointments are only bookable on the day - ridiculous system if appointments are routine or for those of us who work or have caring responsibilities. The receptionist was also unhelpful and disinterested.
Visited March 2023
STONEYCROFT MEDICAL CENTRE has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Mr Paul Harrison - Posted on 24 February 2023
These so called healthcare professionals couldn't care any less about the health and we'll being of their patients.Waited over an hour for an appointment after originally waiting 2 weeks to get the appointment.I work in a surgery and I know how bad the NHS is but this is certainly the worst gp practice in liverpool
Visited February 2023
STONEYCROFT MEDICAL CENTRE has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 02 March 2023
No longer able to ring at anytime to arrange a follow up appointment. Phoned at 5 pm to find appointments have been locked and asked asked to call back following day. This is a new rule that has not been communicated to patients and is very restrictive for working parents. I do not have time to phone back tomorrow to sit in a phone que for twenty minutes from 8 o'clock because everyone will be ringing at this time as they have all been told to ring at 8. I have been with this practice for many years and this rule to have everyone ringing at 8 is ludicrous. I am now looking for a new gp practice to move to.
Visited February 2023
STONEYCROFT MEDICAL CENTRE has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Diane Shawcross-Merritt - Posted on 02 December 2022
impossible to get a telephone triage, a member staff has no empathy and is very abrupt. I was at the surgery at 8 00 am 1/12/22 to make an appointment for my mental and physically ill brother and was told by a very rude receptionist no doctors triage till the following week, I explained my brother was referred by a mental health nurse to make this appointment to the surgery that day, the receptionist was quite abrupt and refused any further information. this is not acceptable behaviour from a receptionist. this surgery has lost its ability to care for its patients and need a nhs investigation. my brother is desperate to be seen by a gp and should not be treated in this manner.. ms shawcross - merritt.
Visited November 2022
Review titled STONEYCROFT MEDICAL CENTRE
Replied on 07 December 2022
Dear Patient Thankyou for your email and can I apologise for your experience , I will feedback your email and the difficulties you experienced to the team We are currently ensuring all staff receive customer service training to help and support them to help you and we will use your experience as a training example Can you please call the practice on 0151 317 6251 to book this appointment Kind Regards J Rimmer Head of Business
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
This surgery was once fantastic with amazing GP’s and is now awful. Trying to get an appointment in the first place is dreadful, I have waited over one hour on hold to get through on numerous occasions. I have to repeatedly press redial on my mobile (150+ times) to even get through. I feel like they are neglecting their older patients with only a house phone - how are they expected to stay on the line for this long?! I used to be able to book appointments online but this has now stopped. When I finally get through, and request to see either an individual GP or general GP, I get fobbed off - usually to someone who ends up needing to get me a doctors appointment. I am uncomfortable with the decisions the receptionists make, with extremely limited medical knowledge. The waiting time is ridiculous, you can be 5 minutes late to a 20 minute appointment and be turned away but yet are expected to wait 45 minutes to get in to see someone. I had an urgent bacterial infection and was told that there are no available appointments for the week and to ring back the following week - unfortunately I can’t schedule when I am going to be sick. They generally have no appointments on the day you ring up unless you’re one of the lucky few that manage to get through by 08.15….any time after that you have no chance of getting an appointment that day. The only positive is, when you finally get an appointment with a doctor, they have always helped me out with any medical issues.
Visited November 2022
Review titled STONEYCROFT MEDICAL CENTRE
Replied on 19 December 2022
Dear Patient Thankyou for your review and I am sorry to hear you feel we didnt offer an acceptable service All our staff are trained Care Navigators and will ask you questions to ensure you are offered an appointment with the clinician that meets your needs , this may not be a GP We have appointments available to book on line via the app and also face to face and over the telephone You can also request an appointment at out West Derby Practice should you wish Kind Regards J Rimmer Head of Business and Operations