Stourport Medical Centre
Dunley Road, Stourport-on-Severn, DY13 0AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service from Nursing staff
Rated 5 stars out of 5
by David Cooper-Smith - Posted on 04 December 2024
Yesterday, I attended to have the compression bandage on my leg changed. The HCA I saw was only learning this so had to be supervised by a practice Nurse. The HCA did a wonderful job of the bandaging with some direction from the nurse, but she sorted the majority out herself. and I am going to see her again so she can get full competency for doing this type of thing. Even though she was only learning she showed great care and knowledge in what she did.
Visited December 2024
Stourport Medical Centre has not yet replied.
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Review titled 4 doctors, 3hospital admissions
Rated 3 stars out of 5
by Morgan watts - Posted on 20 November 2024
We started bringing my son (5mnthsold) in october, was told he just had a viral infection hes fine, the doctor was rude towards me and my son. 4 days later hes in hospital with bronchitis! Its now been over a month of my son being unwell with bronchitits and every doctor has fobbed us off saying he will be fine. We were given an inhaler after saying we have medical people in the family. We have now been told after another admission to WRH that inhalers should not be given to babies under 1 at all. Hes now had bronchitis for a month and not getting any better
Visited October 2024
Review titled Stourport Medical Centre
Replied on 19 December 2024
Dear Morgan, Thank you for taking the time to share your experience with us. We are really sorry to hear about your son’s ongoing illness and the distress this situation has caused your family. Your concerns about the care and communication you received are very important to us. We strive to provide the highest standard of care, and it is clear from your feedback that we did not meet those expectations during your visits. Please accept our sincerest apologies for any perceived rudeness or miscommunication, as well as for any uncertainty regarding the treatment provided. We will provide feedback to staff and discuss at our clinical meeting. Thank you again for bringing this to our attention. We hope your son starts to feel better soon, and we’re here to support you in any way we can. Donna Site Manager
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Review titled Amazing nurse
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2024
I was feeling quite nervous for my first smear test appointment but the Nurse was wonderful. She was warm and reassuring, explaining each step clearly so I knew what to expect. Her calm and friendly approach really put me at ease. Thank you for making an intimidating experience so much easier.
Visited October 2024
Review titled Stourport Medical Centre
Replied on 19 December 2024
Dear Patient, Thank you so much for your kind words and for sharing your experience. We’re delighted to hear that our Nurse was able to make your first smear test appointment a positive and reassuring one. It’s wonderful to know that her calm, friendly, and professional approach helped put you at ease. I will pass on your feedback to her—it will mean a lot! Thank you for taking the time to leave this lovely review. Kind regards. Donna
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Review titled Excellent practice
Rated 5 stars out of 5
by Rick Maffioli - Posted on 16 October 2024
Pleasant, caring and professional. I had a hormone injection for prostate cancer and the treatment and procedure was clearly explained and efficiently carried out. The practice nurse never treats you as just a number but shows concern for your medical wellbeing.
Visited October 2024
Review titled Stourport Medical Centre
Replied on 22 October 2024
Dear Rick Thank you for taking the time to leave a review. I am sorry to read that you are having health problems. Our team strive to provide the best care so I am pleased you feel well looked after. I will of course pass your feedback to the team - thanks again, Donna Site Manager
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Review titled Great visit
Rated 5 stars out of 5
by Amy - Posted on 03 October 2024
I have been using stourport medical centre all my life and today I have had the most pleasant experience. I filled in my online form and rang this morning at 8am. I got an appointment for 9.30, my appointment was on time and the medical professional I saw was welcoming, had a huge smile was very methodical in the service provided, everything that could be done was done, everything was explained to me in full and the professional was amongst the best professional I have ever seen as a patient, anywhere at any appointment. The person on the reception was helpful. My experience today has prompted my feedback and I can not speak more highly of my experience today.
Visited October 2024
Review titled Stourport Medical Centre
Replied on 22 October 2024
Hi Amy This is a really lovely review, thank you! Its great to hear such positive feedback about our triage system and the care you have received. Your feedback will be shared with the SMC team. Kind regards. Donna Site Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Trish Wheal - Posted on 23 October 2024
I recently needed an urgent GP review on a Friday afternoon, following completion of Triage on line, i had a response within 15 minutes from my named GP who said he would see me . I was seen within an hour and he took further action as required ie referral for an urgent chest X Ray .I also had support from a very helpful receptionist . I could not have asked for a better service.
Visited October 2024
Review titled Stourport Medical Centre
Replied on 19 December 2024
Dear Trish Thank you for taking the time to share your positive experience. We’re so pleased to hear that you received prompt care and support from both your GP and our receptionist during what we understand must have been a worrying time. It’s wonderful to know that we were able to meet your needs efficiently. I will pass on your kind words to the GP and receptionist involved. Thank you again for your feedback. Kind regards. Donna Site Manager
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Review titled Top service
Rated 5 stars out of 5
by Chris hoare - Posted on 19 September 2024
I Just wanted to give Stourport Medical Centre a shout out, you hear the bad and people moaning about the place but you rarely hear the good, I couldn’t fault them from first taking my call yesterday to seeing the student Doctors then the Doctor today, absolutely top service thank you to all.
Visited September 2024
Review titled Stourport Medical Centre
Replied on 19 September 2024
Dear Chris Than you for taking the time to leave us a lovely review, I'm very pleased to read you are pleased with the care you received, it is very much appreciated and I will share with all staff, particularly our medical students. Kind regards. Donna Site Manager
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Review titled very poor service
Rated 2 stars out of 5
by Geoff Hand - Posted on 13 September 2024
dropped a letter in from my Neurology specialist two weeks ago asking them to prepare my prescription for my new Anti-seizure meds, and nothing has happend, even though it is on the system. i have been down in person today and they will not do it wanting me to speak to a Pharmacist, i don't need to do that i just need my prescription, they are very amature at best and put peoples lives in jepardy, i had to walk out in disgust before i blew up as this is all giving me mental anguish. It seems i will have to have more seizures when my current meds run out
Visited September 2024
Review titled Stourport Medical Centre
Replied on 19 September 2024
Dear Mr Hand I am sorry you had a frustrating experience in surgery. I have spoken to my my Pharmacist who has advised me that he called you after your visit to surgery to apologise for any error on our behalf. I understand that the receptionist you spoke to that day was doing her best to try and help you. Regards. Donna Site Manager
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Review titled Cannot see a doctor
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2024
I have had a reoccurring issue 5x, with extreme pain. The last time I attended, the nurse told me to request a Dr. Same thing occurred explained via the app of how much pain i was in and requested a Dr this time as i was again in extreme pain and no course of treatment was helping. The appointment options came through for 14 days time with a nurse! Fuming.
Visited August 2024
Review titled Stourport Medical Centre
Replied on 19 September 2024
Dear Patient I am really sorry to read that you feel let down by Stourport Medical Centre. IT would be really helpful if you could contact us with your personal details via our surgery email : hwicb.smcfeedback@nhs.net I can then investigate your concerns properly and get back to you. Kind regards. Donna Site Manager
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Review titled Listens to your request/problem
Rated 5 stars out of 5
by Ralph Sutton - Posted on 31 August 2024
During the past few weeks I have been speaking with the surgery over my medication with the practice Pharmacist (My yearly review). Went through all medication and was suggested I have blood test before could alter one of my medications. This was done at the surgery. I have problem in giving blood but they always get it in the end. Phone call received with results in a few days and got results as pharmacist wanted to alter medication. Also had another problem and appointment made with ease for face to face at surgery. Could not get a better pharmacist that the one now. Best servive as always with SMC Well done all the staff.
Visited August 2024
Review titled Stourport Medical Centre
Replied on 19 September 2024
Dear Ralph, Thank you for taking the time to leave us a review. I am very pleased to read that you are happy with the care we have provided you and will share your feedback with all staff. Kind regards. Donna Site Manager