Stourport Medical Centre
Dunley Road, Stourport-on-Severn, DY13 0AAContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Stourport Medical Centre .
Reviews
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Review titled Great nurse
Rated 5 stars out of 5
by Mr Karl Davis - Posted on 05 June 2024
My appointment with the COPD nurse was very comforting. She was very friendly and professional. I would recommend her to anyone who needs to see a nurse. She made me feel more at ease when I left the medical centre. Cannot thank her enough
Visited May 2024
Review titled Stourport Medical Centre
Replied on 08 June 2024
Dear Karl, thank you for your feedback, I am pleased to read you are happy with the care our nurse has provided. Your comments will be shared with the team. Kind regards. Donna Site Manager
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Review titled Good telephone help
Rated 5 stars out of 5
by Anonymous - Posted on 21 May 2024
Got worried as could not order blood reduction tablets on NHS patent access app. So rang surgery and the helpful receptionist put me through to pharmacist who explained everything brilliant service.
Visited May 2024
Review titled Stourport Medical Centre
Replied on 21 May 2024
Dear Patient I am pleased to read that you have been given good support and advice from the surgery. Thank you for taking the time to leave us a review. I'll share your praise with the team. Kind regards. Donna Site Manager
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Review titled Happy and useful experience.
Rated 5 stars out of 5
by Sally - Posted on 10 May 2024
I had a free NHS Health Check today and the young lady was kind, upbeat and very friendly and efficient - she put me completely at my ease with her approach.
Visited May 2024
Review titled Stourport Medical Centre
Replied on 13 May 2024
Dear Sally, Thank you for taking the time to leave a review, it really is appreciated and will be shared with the team. Kind regards. Donna Site Manager
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Review titled Amazing diabetic nurse
Rated 5 stars out of 5
by Janet walker - Posted on 01 May 2024
The diabetic nurse at stourport medical centre has been an absolute angel over the last three years.She has helped me endlessly with phone calls on check ups and got me a lot of help when suffering from a cancer operation. She is an amazing credit to the NHS.
Visited May 2024
Review titled Stourport Medical Centre
Replied on 01 May 2024
Dear Janet, Thank you for this wonderful feedback for our diabetic nurse, I will share your compliment with her. I hope you are recovering well from your operation. Kind regards. Donna Site Manager
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Review titled Great practice
Rated 5 stars out of 5
by Sheila Rogers - Posted on 20 May 2024
Prescription team are very helpful if you have a medication problem . They spoke to the triage doctor and rang me back
Visited May 2024
Review titled Stourport Medical Centre
Replied on 21 May 2024
Dear Sheila Thank you for taking the time to leave us a review, I'm pleased you have been happy with the support we have provided - I will share your feedback with the team. Kind regards. Donna Site Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Medication - Posted on 30 May 2024
Asked for advice on medication. As always, my query was answered promptly. I thought I may have to wait as the staff are extremely busy after Bank Holiday. Thank you
Visited May 2024
Review titled Stourport Medical Centre
Replied on 08 June 2024
Dear Patient, Thanks for leaving us a review, your feedback is valued and appreciated. I am pleased you are happy with our care. Kind regards. Donna. Site Manager
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Review titled Easy visit
Rated 5 stars out of 5
by Phil Brown - Posted on 23 May 2024
Quick check in and seen promptly.Pleasant, efficient treatment and sound advice. It was easy to book appointment, seen next day.
Visited May 2024
Review titled Stourport Medical Centre
Replied on 08 June 2024
Dear Phil I'm pleased to read that you are happy with our processes and care you have received. Thank you for taking the time to leave us a review, it is much appreciated and will be shared with the team. Kind regards. Donna Site Manager
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Review titled Caring Practice
Rated 5 stars out of 5
by Darren Oneill - Posted on 19 April 2024
I really don’t do blood tests or needles but the SMC team were brilliant and made it almost bearable
Visited April 2024
Review titled Stourport Medical Centre
Replied on 19 April 2024
Dear Darren I'm so pleased to hear we have managed to make your experience of a blood test as positive as possible! Your feedback will be shared with staff - thank you for taking the time to leave us a review, its much appreciated. Kind regards. Donna Site Manager
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Review titled receptionist don't listen to you and very nasty
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2024
Never can get appointment when I need one in-between working .nurse,s can never get blood out my arms have to keep making different appointments with different nurse,s and still can't get it .you try tell them what needle to use but still don't listen to you.wasting my time
Visited April 2024
Review titled Stourport Medical Centre
Replied on 13 May 2024
Dear Patient, I am sorry you feel let down in anyway by the service we provide. It would be really helpful if you would contact me directly if you are unhappy so that I can investigate your concerns properly and provide feedback to both staff and you. We take all feedback very seriously and where there is clear training needs, this is addressed but without any identifiable details it is difficult to do so. I can assure you, our staff are working hard to give the best care we can. Please contact the surgery on hwicb.smcfeedback.nhs.net Kind regards. Donna Site Manager
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Review titled Great practice
Rated 5 stars out of 5
by Adrian Cwik - Posted on 30 April 2024
Put my mind at ease as I thought I had a serious skin condition put it was just fungal infection. Easy to talk to and listen to what I had about any concerns
Visited April 2024
Review titled Stourport Medical Centre
Replied on 01 May 2024
Dear Adrian, Thank you for taking the time to leave us this review, I'm pleased to read that you are happy with the care we have provided and that you feel listened to. I will share your feedback with the Team. Kind regards. Donna Site Manager