Stourport Medical Centre
Dunley Road, Stourport-on-Severn, DY13 0AAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Stourport Medical Centre .
Reviews
-
Review titled Easy visit
Rated 5 stars out of 5
by Phil Brown - Posted on 23 May 2024
Quick check in and seen promptly.Pleasant, efficient treatment and sound advice. It was easy to book appointment, seen next day.
Visited May 2024
Review titled Stourport Medical Centre
Replied on 08 June 2024
Dear Phil I'm pleased to read that you are happy with our processes and care you have received. Thank you for taking the time to leave us a review, it is much appreciated and will be shared with the team. Kind regards. Donna Site Manager
-
Review titled Caring Practice
Rated 5 stars out of 5
by Darren Oneill - Posted on 19 April 2024
I really don’t do blood tests or needles but the SMC team were brilliant and made it almost bearable
Visited April 2024
Review titled Stourport Medical Centre
Replied on 19 April 2024
Dear Darren I'm so pleased to hear we have managed to make your experience of a blood test as positive as possible! Your feedback will be shared with staff - thank you for taking the time to leave us a review, its much appreciated. Kind regards. Donna Site Manager
-
Review titled receptionist don't listen to you and very nasty
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2024
Never can get appointment when I need one in-between working .nurse,s can never get blood out my arms have to keep making different appointments with different nurse,s and still can't get it .you try tell them what needle to use but still don't listen to you.wasting my time
Visited April 2024
Review titled Stourport Medical Centre
Replied on 13 May 2024
Dear Patient, I am sorry you feel let down in anyway by the service we provide. It would be really helpful if you would contact me directly if you are unhappy so that I can investigate your concerns properly and provide feedback to both staff and you. We take all feedback very seriously and where there is clear training needs, this is addressed but without any identifiable details it is difficult to do so. I can assure you, our staff are working hard to give the best care we can. Please contact the surgery on hwicb.smcfeedback.nhs.net Kind regards. Donna Site Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Adrian Cwik - Posted on 30 April 2024
Put my mind at ease as I thought I had a serious skin condition put it was just fungal infection. Easy to talk to and listen to what I had about any concerns
Visited April 2024
Review titled Stourport Medical Centre
Replied on 01 May 2024
Dear Adrian, Thank you for taking the time to leave us this review, I'm pleased to read that you are happy with the care we have provided and that you feel listened to. I will share your feedback with the Team. Kind regards. Donna Site Manager
-
Review titled Fantastic GP support
Rated 5 stars out of 5
by Mary Smith - Posted on 30 April 2024
Attended today with my daughter - the Gp we saw spent a long time explaining everything and our options also choices of treatment and further support and referrals DR went above and beyond today
Visited April 2024
Review titled Stourport Medical Centre
Replied on 01 May 2024
Dear Mary, Its great to hear you are happy with the care you have received for your daughter and time was spent reassuring you and discussing treatment. Thanks for taking the time to leave this review, its much appreciate and will be shared with the Team. Kind regards. Donna Site Manager
-
Review titled Great practice really helpful
Rated 5 stars out of 5
by Lucy Armstrong - Posted on 18 April 2024
I felt completely at ease. Very helpful and thoughtful. I did not feel rushed, wonderful doctor very understanding. Thank you
Visited April 2024
Review titled Stourport Medical Centre
Replied on 19 April 2024
Hi Lucy Thank you so much for taking the time to provide this review, I am really pleased you are happy with the care you have received. I will share your feedback with the doctor. Kind regards. Donna Site Manager
-
Review titled Unbelievable response
Rated 5 stars out of 5
by Christine Neal - Posted on 14 March 2024
I enquired on line regarding a problem I was having with my hearing and within ten minutes of submitting my request I received a call offering me an appointment to see a practitioner within 30 minutes! Within the hour I had seen a nurse practitioner who had examined my ears and made an appointment for me to receive suction. The care and speed of this service was second to none. An amazing Pracice
Visited March 2024
Review titled Stourport Medical Centre
Replied on 07 April 2024
Dear Christine, Thanks for taking the time to leave us a review. Its great to hear that you have been pleased with our triage process and the service we have provided. Your feedback is much appreciated and has been shared with staff. Kind regards. Donna Site Manager
-
Review titled Great service today by someone beginning with C
Rated 5 stars out of 5
by Angela - Posted on 07 March 2024
Fab Experience today with a nasty infection on my back going on holiday today so C ( apparently can’t use names?) dressed it . Explained why the infection came .very knowledgeable, also gave me dressings antibiotics and put my fears of a disaster holiday to ground . Thank you C ( male) you will go far
Visited March 2024
Review titled Stourport Medical Centre
Replied on 12 March 2024
Dear Angela, Thank you for providing this feedback, it is very much appreciated and has been shared with that member of staff. I am pleased to hear you are happy with the care you have received. Kind regards. Donna Site Manager
-
Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2024
The surgery and doctors have been very helpful whenever one of our children has needed them, very quick response to the online triage form, then with follow up appointment whether that be phonecall or face to face , and the pharmacy staff and reception staff were all very helpful this week with my son being ill I think the whole practice works very well together Thank you
Visited March 2024
Review titled Stourport Medical Centre
Replied on 04 March 2024
Dear Patient, I'm so pleased to read that you have been happy with the care we provide. Thanks for the great feedback regarding our triage system. I will of course share your feedback with the SMC Team, its much appreciated! Kind regards. Donna Site Manager
-
Review titled Great experience
Rated 5 stars out of 5
by Hayley Mountford - Posted on 13 March 2024
Best appointment, staff were so friendly reassuring and kind. Put me at ease. Nearly a pleasure Would recommend to anyone
Visited March 2024
Review titled Stourport Medical Centre
Replied on 13 March 2024
Dear Hayley Thank you so much for leaving us such a lovely review. I will share your feedback with the team. Kind regards. Donna Site Manager